ANKUSH JOSHI
- 1. ANKUSH JOSHI E-Mail: ankush.joshi@gmail.com/ Contact: +91 9742386690 IT PROFESSIONAL – MESSAGING, MOBILITY SUPPORT & COLLABORATION SPECIALIST Microsoft Exchange Server Administration IT Infrastructure Management Services MDM Consultancy MCSE, RHCE, CCNA, MCITP - Exchange 2010/2007,ITIL, Air Watch Certified Mobile Associate offering 15 years of rich experience in providing IT Infrastructure Management Services to Global clients like Microsoft, RBS, Hitachi, Monsanto based on ITIL Framework M.Sc. - IT with proven success in leading teams for delivering cost-effective IT Infra, System & Server Administration & MDM solutions that meet user specifications, improve efficiency & maximize technology utilisation for client’s business processes PROFILE SUMMARY Last associated with Monsanto Holdings as Senior Messaging Lead / Service Manager; expertise entails: IT Infrastructure Management Microsoft Exchange Server Administration Mobile Device Management - MDM Technical Support/ Troubleshooting MS Exchange Server Integration/ Migration System / VMware Administration Patch & Upgrade Deployment Incident, Problem & Change Management IT Security/ Antivirus Implementation Cost Control/QA/ SLAs Compliance Backup & Disaster Recovery Management Project Execution Client Relationship Management Procurement / Vendor Management Team Management/Trainings Technical expertise in Microsoft Exchange, VMware & Windows Administration; worked on various platforms like Windows NT/ 2000/2003/2008/2012 Servers, Exchange Server 2003/2007/2010/2013/O365, Blackberry, Good & Airwatch Excels in using multiple Mobile Device Management (MDM) solutions and techniques to provide technical support to customers with strong exposure to Mobility Technologies like Good Enterprise, Blackberry, Air Watch, Activesync Skills in delivering IT Solutions (from scratch to implementation) including Server Administration, Incident, Problem & Change Management, Disaster Recovery Management and L3 & L4 support as per ITIL guidelines Proficient in Microsoft Exchange Performance Monitoring, Sizing, Tuning, Reporting, Administration, Mailbox Creation/Removal, Mailing List & Public Folders Administration, Outlook Web Access Administration & Anti-spam/Filtering software Expertise in maintaining a multi-platform & multi-location computing environment comprising of Desktops & Servers; formulating new IT related standards, norms, usage policies & implementing them across the organization Customer-Centric Professional with competencies in resolving queries regarding the Hardware & Software and extending onsite & remote support; effectively interacted with end users on a regular basis to build confidence & reliability of IT Operations Effective Leader with talent in motivating team members to ensure deliverables as per client SLAs, imparting trainings to sub- ordinates for enhancing their skills and maintaining a positive work environment for accomplishment of organisational goals Technical Skills Messaging Technologies: Microsoft Exchange Server (2003, 2007, 2010, 2013), Basic Lotus Notes Mobility Technologies: Good Enterprise, Blackberry, Airwatch, Activesync Tools: Powershell Scripting, Exchange Management Shell, MFCMapi WORK EXPERIENCE May’11 to Mar’16: Monsanto Holdings, Bangalore as Senior Messaging Lead / Service Manager Key Result Areas: Exchange Servers Administration & Management Directed the Administration and Management of Exchange 2010 & 2013 Servers globally including Blackberry 5 Servers, Good Enterprise, Air Watch 8.1 and Lync 2010 Servers; contributed in the migration from Exchange 2010 to O365 Provided support during the Migration from BB/Good to Airwatch technology for Mobility Infrastructure Managed various functions like: o DAG, Reseeds, Journaling, Mail Flow Management & Hardware Management o Patch Management across infrastructure for Exchange 2010 Servers o Scripting to automate admin tasks and patching to some extent o Proactive monitoring through Splunk monitoring Drove efforts for maintaining the agreed SLAs for the IT Infrastructure Environment and participated in CAB meetings to discuss the changes in the environment
- 2. Proactively contributed in the project/business plans and ensured completion of projects within time, cost & quality parameters Monitored daily operations to ensure that infrastructure is up & running and provides a high degree of reliability & availability Managed Anti-Virus/Anti-spamfor email and ensuringIT security as per company’s policies; managed Active Library for On-site and Off-site Servers. Facilitated installation of Exchange infrastructure, Commissioning global settings and monitored day-to-day Server performance Designed backup strategy & ensuring scheduled / unscheduled backups as per the plan Administered Disaster Recovery Management, includingplanningservers for backup and recovery of server / database information Airwatch Management Worked as a Service Manager and ensured meeting of SLAs; participated in Service Review Meetings to update the management Provided MDM support for 25000 devices in Airwatch saas environment. Proactively designed & implemented MDM Policies, Device Profiles, App management, Smart groups and AD Integration. Performed pre-defined MDM Consultative tasks Worked in close coordination with vendor to troubleshoot issues or to upgrade the environment Nov’04 to May’11: Infosys Technologies Bangalore as Project Manager/ Lead (Messaging & Collaboration) Key Assignments Handled: Client: Hitachi Inc (Onsite) Role: Exchange Admin/Project Manager Prepared the project plan and implemented Exchange 2007 with CCR technology on Windows 2008 Managed the Iron Port Gateway Servers Client: Firmenich Inc Role: Exchange Admin /Project Lead Led the Migration from Exchange 2003 to CCR technology in Exchange 2007 and contributed in: o Creation of Process & Operations Documentation for the entire setup o Patch Management, Iron Port Activities, Backup Exec. & Troubleshooting of Infrastructure issues Followed the ITIL framework for Incident, Problem & Change Management and attended CAB meetings Conducted Project Review Meetings & Weekly Meetings with client Client: RBS (Onsite) Role: Exchange/Windows Admin. Managed Exchange 2003, Windows Server 2003 Administration, Citrix & VMware Administration Coordinated with Vendor in fixing hardware issues and data centre management Participated in project delivery meetings and coordinated with cross-functional teams to ensure successful delivery Client: Microsoft Corporation (Onsite) Role: Tech Analyst Supported Migrations of Mailboxes from Exchange 2003 to E12 (2007 Beta Ver.) for Microsoft clients by running Migration Scripts Performed Troubleshooting of: o Migration issues using ADSIEDIT/LDP and following escalation matrix if unresolved o User’s issues for Outlook 2003/2007, Distribution Group, Mailbox Permissions, Mailbox Limits, Public Folder Administration, Calendaring & Free/Busy Issues and Outlook Web Access o Non-delivery Report issues of users by referring to documentation on error codes, mail delivery issues and provided basic administration of SharePoint 2007 such as quota increase, access control & alerting system Provided support on Office Communicator and Outlook 12 Beta PREVIOUS WORK EXPERIENCE Oct’01 to Jun’04: 24/7 Customer Pvt. Ltd., Bangalore as System Administrator (Client: I2 Technologies) Managed Active Directory Administration, Windows 2003 Infrastructure Support, Troubleshooting of End User issues and Lotus No tes, Domino Server ID Administration & VPN related issues and Remote Management of Desktops & Servers using Dame Ware or VNC . Sep’00 to Sep’01: Infonet Media Pvt Ltd., Bangalore as System Administrator Contributed in Installation & Configuration of Windows OS - NT, 98, ME & XP on the network, Administration of the LAN Network on Windows NT domain, Configure WINS & Proxy Server, User Account Administration and Troubleshooting Hardware & Network issues EDUCATION M.Sc. – IT from Allahabad University in 2006; secured 75% BE – Textiles from Bangalore University in 2000; secured 65%
- 3. CERTIFICATIONS Airwatch Certified Mobile Associate in 2016 ITIL (V3) - Problem & Change Management in 2010 MCITP – Exchange Server 2010 /2007 Microsoft Certification – MCSE 2003/NT - MS Exchange Server 2003 Messaging & Collaboration (70-284) Certified Redhat Linux – Engineer - RHCE EL 3 CCNA (506) -2003 PERSONAL DETAILS Date of Birth: 24th February 1979 Languages Known: English, Hindi &Kannada and Telugu Address: Flat No. 404, Padmalaya Residency, 2nd Main, 6th Cross, 2nd Stage, Vittal Nagar, Bangalore -560078 Marital Status: Married No. of Dependants: 2 Visa Status: B1 -US Nationality: Indian Driving License: Passport No. : H9288020 Location Preference: Bangalore / Chennai / Hyderabad /Gulf Countries / Overseas