ANTswers: The UC Irvine Libraries’ beta bot
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The document summarizes the UC Irvine Libraries' ANTswers chatbot. It discusses the goals of enhancing reference services for a large number of patrons. It provides statistics on the number of categories and files that make up the chatbot's knowledge base. It also describes the process of reviewing chat logs to improve the bot's responses and add new categories.
ANTswers: The UC Irvine Libraries’ beta bot
- 1. ANTSWERS: THE UC IRVINE LIBRARIES’ BETA BOT http://antswers.lib.uci.edu/ Kane, D. SCIUG 10/14/14
- 2. ANTswers GOALS: Enhance (not replace) current reference services Serve a large number of people at any one time of the day Serve a wide range of library patrons Triage patrons: Many reference questions are repetitive, such as “where is the stapler” and “how do I print.” Provide consistent answers Refer the library user to a librarian if the question is more complicated
- 3. • 120 .aiml files • 29 Conversation Files • 2 Bot Files • 6 Ready Reference Files • 20 Library Files • 66 Subject Files • 84,618 categories (categories is the unit of knowledge in .aiml, it includes an input (question / keyword) and an output (answer) WHAT DOES ANTswers CONTAIN
- 4. STATISTICS
- 6. METAMORPHOSIS OF A CHATBOT
- 9. REVIEWING LOGS Process: • Review transcripts from day before • Determine categories • That need to be added • That need to be modified • That need to be deleted • Modify AIML • Load updated files/remove old files • Add statistics to database
- 13. ANTswers LOGS Guest Anteater: Can I have food in here? ANTswers: Can a book have no title?
- 14. Guest Anteater: Can I take a nap here? ANTswers: I often wonder if they second a nap here can.
- 15. Guest Anteater: Can I study on the fourth floor ANTswers: I often wonder if they second on the fourth floor can.
- 16. Guest Anteater:What is your purpose? ANTswers: Can you rephrase your question please? Tip: try simplifying your question or break it into several questions!
- 17. Guest Anteater:Where is the bathroom? ANTswers: Are you at Ayala, Langson, Gateway, or GML? Say: Ayala restrooms, Langson restrooms, Gateway restrooms, or GML restrooms! Guest Anteater: Langson restrooms ANTswers: Are you on the first floor, second floor, third floor, fourth floor, or in the basement? Say: Langson first floor restrooms, langson second floor restrooms, etc. Guest Anteater: Langson fourth floor restrooms ANTswers:There are two bathrooms on the Langson fourth floor. One is located behind the right and the left bank of elevators.
- 25. • Creating a chatbot is a LOT of work! • You must be comfortable with releasing Beta software – i.e. before it is “perfect” • Have a thick skin – It’s amazing what people will say when something is anonymous. • People are literal and they do not read! • You will have coworkers that tell you that you are wasting time – usually for polar opposite reasons! • Staff will want to mine the text – what are our users saying? IWANT A BOT –WHAT ELSE SHOULD I BE AWARE OF?
- 27. THANKS! Kaned@uci.edu There’s a bot in my library: http://www.slideshare.net/dakane/kaned-chatbot-sciug