Application for IT Support Engineer
- 1. APPLICATION FOR SYSTEM / NETWORK ENGINEER Ms.HTAR MYAT THWE ( TERESA ) Blk 447, # 12 - 286, Jurong West st 42. Email : teresa.thwe007@gmail.com Mobile : +65 9750 4783 PERSONAL INFORMATION Name : Htar Myat Thwe ( Teresa ) Passport Number : MA050690 FIN Number : G1072808N Date of Birth : 5th March 1983 Nationality : Myanmar Race : Myanmar Gender : Female Marital Status : Single Availability : One month notice Current Salary : S$ 2500 Expected Salary : S$ 3000 ( Negotiable ) OBJECTIVE - To achieve knowledge in this field and serve my best ability to your company - To be a successful Network Engineer / System Engineer and used my knowledge and expertise. ( It’s my biggest aim ) Academic Record Highest Education Level : Bachelor Degree ( B.C.Sc ) Field of Study : Computer Science/IT Technology Major : Computer Science Institute / University : University of Computer Studies, Yangon, Myanmar ( 2000 – 2004 )
- 2. PROFESSIONAL CERTIFICATION Certification : Cisco Platform CCNA Cisco Certified Network Associate ( 640 – 802 ) ( Routing and Switching ) Cisco ID : CSCO11925234 Certification : Microsoft Platform ( MCSA ) Microsoft System Administrator ISA Server ( Security Course ) ( Youth Network and System Academic Training Center ) TECHNICAL SKILLS Operating System : Windows 98 / NT / 2000 / 2000 / XP / Vista / Windows 7 Mac OS Networking : LAN/WAN design, TCP/IP, Ethernet, Web Service , VPN, various protocols, Cisco routers, Firewall Series, Routing, Switching, Structure cabling Applications/Tools : Windows Server 2003 / Windows Server 2008 / Microsoft Exchange Server 2003 , Microsoft Exchange Server 2007 and 2010 , Microsoft ISA Server, Active Directory, DHCP, DNS, FTP MySQL Server, Programming concept C++ etc . . . , Backup software, Office Application tools such as Microsoft Office 2003/2010 , Microsoft Outlook Express , Microsoft Visio PageMaker, Photoshop , AutoCad Engineering Software etc Hardware: - PC, Laptop (maintenance such as RAM, Hard disk, CPU, Power Supply)/Printer / - Server assembly and repair: Cisco Routers / switches / hubs / firewall and related hardware / Networking devices concerning with PC/ Server.
- 3. PROFESSIONAL EXPERIENCE Lucky Joint Construction Pte Ltd Company Name : Lucky Joint Construction Pte Ltd - Singapore Position Title : Network and System Support Engineer Date Joined : June, 2013. Date Left : Still Working Reason of leaving : I want to find better career opportunities and improve my ability. Responsibilities - Provided maintenance and diagnostic technical support for the distributed systems managed and supported by the Data Sharing Center. - Configure and ensured the smooth running of Systems , : o MS Windows Server 2003 , 2008 R2 (Domain server ) (AD, DHCP, DNS, IIS ) o MS Windows Server 2012 ( Share and Storage Management Server ) o MS Windows Exchange Server 2010 ( Email Server ) o Load balancing on Primary site and alternate site via VPN o Oracle Database for application system of Project Management and HR o Data/system migration process - Maintained and Configure IT network equipment , o Cisco Routers , Cisco Core switch and Cisco Access Switches o SAN Switches ( IBM ) o Backup and Mass Storage Devices ( IBM ) o Backup Tape Drive o Router , Switches and Access Point ( Cisco, HP , Linksys , Ruckus and various kind/brand ) o Firewalls (Sonicwall ) o Servers ( IBM ), o NAS - Onsite Project and Customer Support
- 4. o Incharge of Cable Structuring Team o Incharge of Patching Team o PTN installation for SingTel Exchange o SDH Installation for SingTel Exchange o Wireless Project and customer support o CCTV installation and customer support - Had to schedule, run, monitor the backup jobs and maintain records for tape libraries, IBM Storage Hard Drive Array and prepare schedule for offsite tape storage. - Make sure the running of Tunnel VPN between Primary Site (HQ office)and alternate site ( operation office ) - Make sure to secure all system and data, controlling by sonicwall firewall and Domain Server. - Performed and maintained office security system , o CCTV DVR System o Finger print/Face access software o Door Access Server - Performed IT office administrative tasks such as configure print server and control all printing jobs , routine IT housekeeping tasks ( Windows XP/ Windows 7 / Mac OS and all office application like MS outlook , MS office , adobe , project management system , HR application system and AutoCAD etc… ) and audit checks/documentation on processes. Provided technical support to troubleshoot and resolve PC hardware, software and application problems with a consistently high-quality support experience. Glenn Defense Marine ( Asia ) Singapore Company Name : Glenn Defense Marine(Asia) - Singapore Position Title : Network & Systems Administrator Date Joined : December 12, 2011. Date Left : May , 2013 Reason of leaving : I want to find better career opportunities and exposure. Responsibilities
- 5. - Performed to migrate AD Server 2003 to AD server 2008 Servers and participated in project to migrate exchange 2007 to exchange 2010 with contractor. - Ensured the smooth running of Servers - MS Windows Server 2003, 2008 (AD, DHCP, DNS, IIS, VPN, Hyper-V), MS Windows Exchange 2010 using Hyper-V , CA ArcServe backup server, Symantec Endpoint Protection Manager, Firewalls and Trand micro Scan Mail for exchange and Update server. - Had to Setup new Routers , switches and maintain the high availabilities of IT network equipments Routers & Switches (Cisco), Wiress(Linksys),Firewalls (Cisco ASA, Checkpoint, Fortinet), Servers (IBM, HP, Dell), Storage System(NAS (HP,QNAP)/SAN ) , SSL-VPN (Juniper) so office’s activities are not disrupted. - Participated in projects to install new Servers, systems and ensure security of systems with the experience in project management and network designing for both local and other country’s offices. - Performed Email server admin & backup, Spam log monitoring, , Maintained PABX phone system, Email storage monitoring & maintenance, Email transaction logging/clearing, - Had to maintain and manage the Exchange server 2010 daily for creating mail accounts and group emails, deleting unused accounts, blocking the Spam mails, clearing the exchange database logs, Database size limit etc. and checking Web Mail system for smooth running. - Setup for meeting requirements, Connection monitoring (wireless, email, broadband), Annual maintenance, Quarterly backup, CCTV server maintenance, All other end users related IT issues and All network related monitoring. - Had to schedule, run and monitor the backup jobs and maintain records for tape libraries with CA arcserve and prepare schedule for offsite tape storage maintain records at safety place.
- 6. - Involved in performing administrative tasks, asset management, routine IT housekeeping tasks and audit checks/documentation on processes. - Provided technical support to troubleshoot and resolve PC hardware, software and application problems with a consistently high-quality support experience for local and other country’s offices. - Provided maintenance and diagnostic technical support for the distributed systems managed and supported by the Data Center. - Provided also support to helpdesk for users (local and abroad) e.g. Network printers’ problems, Phone , Outlook Problems, Other software Problems.
- 7. Shwe Sae Taw ( 999 ) Co.,Ltd Company Name : Shwe Sae Taw ( 999 ) Co.Ltd Position Title : IT Engineer Duration : 7th December 2009 to June 2010 Responsibilities - Ensured the smooth running of Servers - MS Windows Server 2003/2008 (AD, DHCP, DNS, IIS, VPN, Hyper-V), MS Windows ISA 2006 and Symantec Endpoint Protection Manager. - Installing and Configuring Exchange 2003 Server for sending and receiving Information from one Department to another. - Installing and Configuration of ISA Server 2006 for controlling the surfing of Internet and use as Web Proxy Server and Cache Server. - Installing and Configuring SQL Server 2000 for Finger Print Attendance and HR Payroll - Installing FTP Server in Headquarter and Branch Offices for transferring Data - Performed problem management identifying, documenting the root cause of problems and suggesting corrective actions that will eliminate the root cause - Participated in projects to install new systems and ensure security of systems with the experience in project management and network designing - Involved in performing administrative tasks, asset management, routine IT housekeeping tasks and audit checks/documentation on processes . Provided technical support to troubleshoot and resolve PC hardware, software and application problems with a consistently high-quality support experience
- 8. Ministry of Electric Power No(1) Department of Hydropower Implementation ( IT Branch ) Position Title : Senior Assistant Engineer (Information Technology) Duration : 2004 July to 2009 December Responsibilities - Documentation of network projects (Project Schedule, Network diagrams, devices lists, configuration, IP address lists and procedures). - Assembling, Installing, Repairing, Updating and Maintenance of PCs and Server - Solving problems, supporting and servicing of user under software maintenance contracts. - Closely with users and 2nd level support staff to resolve technical problems affecting IT services. - Install, configure, troubleshoot and maintain network and application server hardware, network operating System software and peripheral network equipment for the purpose of providing access to local applications at main site. - Configure, Monitor and maintain departmental network which includes network devices and Servers . - Provide system administration for M/S Windows Server 2003 , Web, Mail , DNS , Active Directory and DHCP - Installing and Configuration of ISA Server for controlling the surfing of Internet and use as Web Proxy Server. - Installing FTP Server in Minister’s Offices and other projects for transferring Data - Installation and configuration of Network attach Storage Server (NAS, Data Saver, and SAN) - Managing User Accounts, Managing Access to Resources Group policies, RAID configuration, Backup & Restore etc... . - Daily inspection of the Network operation to verify all servers and networking devices are functioning properly. - Installation, Configuration and Troubleshooting of Network problems in company LAN. - Worked in TCP/IP networking and Internetworking. - Setting-up and maintaining the windows 2003 servers/clients, etc. - Assembling, Installing, Repairing and Maintenance of PCs and applications and Preventive maintenance and regular monitoring of network resources and applications - Solving Problems from government servant site errors . - Work in weekends ( if necessary )
- 9. REASON FOR LEAVING - I want to find better career opportunities and exposure. LANGUAGE Myanmar : Native English : good OTHER - Can use other office application such as Microsoft word, Excel, Power Point, Page marker, Outlook Express, Photoshop etc… - Hardware and software installation - Documentation (Official Paper Work) - Configure PC/Hardware / Server HOBBY - Reading , Cooking , Listing music and Playing Computer Games Dear Sir / Madam , I really thank you for your kind reading and consideration for me. Thank you again.
- 10. REASON FOR LEAVING - I want to find better career opportunities and exposure. LANGUAGE Myanmar : Native English : good OTHER - Can use other office application such as Microsoft word, Excel, Power Point, Page marker, Outlook Express, Photoshop etc… - Hardware and software installation - Documentation (Official Paper Work) - Configure PC/Hardware / Server HOBBY - Reading , Cooking , Listing music and Playing Computer Games Dear Sir / Madam , I really thank you for your kind reading and consideration for me. Thank you again.