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Enhanced opportunities through better connections




            Presenting: Molly Wasko (Co-founder & CTO)
                          Email: mwasko@indegree.com
                                  Phone: (888) 509-1149
                                     www.indegree.com
How do we stay connected with our
students once they graduate?




                  Enhanced opportunities through better connections
Current methods

Exit Surveys:   30-40%
Mail & Home Phone: 10%


Email Campaigns: 35%




                         Enhanced opportunities through better connections
The problem for universities
Financial Pressures: Need Alumni
• More reliant on alumni giving
• Public criticisms over tuition hikes

Reporting Pressures: Need Tracking
• Higher education accreditation
• Greater accuracy and transparency

Regulatory Pressures: Need Data
• Higher Education Scorecard & Gainful Employment
• What’s a degree worth?

                                Enhanced opportunities through better connections
The problem for students/alumni
   Do we have any                     I want to go to
     alumni with a                   Silicon Valley to
  psychology degree                 run my start-up –
     who went into                   who can I reach
    entertainment?                        out to?




                      Enhanced opportunities through better connections
Enhanced opportunities through
better connections!




                 Enhanced opportunities through better connections
Agenda
 Who we are
 What’s interesting about social networks
 Why we got started
 What we actually do
 What we’ve found out
 Future directions



                         Enhanced opportunities through better connections
Who we are




             Enhanced opportunities through better connections
What is a network?

                                          •Actors/Nodes
Actor            Tie                          − Individuals
                                              − Teams
                                              − Academic Units
                                              − Alumni



                                          •Ties/Links
                                              −   University
                                              −   School/College
                                              −   Major
                                              −   Year
A set of actors connected by ties
   Enables flow of resources opportunities through better connections
                          Enhanced
Strong vs weak tie networks


University

School/College

Academic Units




                   Enhanced opportunities through better connections
Strong vs weak tie networks



How can we maintain these
strong tie connections and
make them “actionable” for
our students/alumni and
university stakeholders?

                  Enhanced opportunities through better connections
University systems today




                  Enhanced opportunities through better connections
The student lifecyle
               Academic units build
               relationships

               Student sent to career services
               to find jobs

               After graduation, we rely on
               alumni associations

               Relationships with academic
               units are lost


                    Enhanced opportunities through better connections
Impacts on development




                 Enhanced opportunities through better connections
Actionable alumni ties




                  Enhanced opportunities through better connections
The solution


                            All American
                             University



               “Mash Up”
Professional               Transcript
 Networking                   Data
How do we go from here?
             Name        Admit Term    Graduated Term     Graduated Year    Level    Degree    School    Dept    Major
First Name, Last Name   Spring 2008   Spring            2009               UG       BS        BU        ACIS    AC
First Name, Last Name   Winter 2000   Spring            2009               UG       BS        BU        MMID    ID
First Name, Last Name   Spring 2007   Spring            2009               GR       MBA       BU        GSM     BADM
First Name, Last Name   Summer 2008   Spring            2009               GR       MBA       BU        GSM     BADM
First Name, Last Name   Fall 2006     Spring            2009               UG       BS        BU        MMID    MK
First Name, Last Name   Spring 2007   Spring            2009               UG       BS        BU        ACIS    AC
First Name, Last Name   Fall 2005     Spring            2009               UG       BS        BU        FEQM    EC
First Name, Last Name   Fall 2004     Spring            2009               UG       BS        BU        FEQM    FN
First Name, Last Name   Fall 2006     Spring            2009               UG       BS        BU        FEQM    FN
First Name, Last Name   Fall 2009     Spring            2009               UG       BS        BU        MO      MG
First Name, Last Name   Spring 2008   Spring            2009               UG       BS        BU        ACIS    AC
First Name, Last Name   Fall 2005     Spring            2009               UG       BS        BU        MO      MG
First Name, Last Name   Fall 2005     Spring            2009               UG       BS        BU        FEQM    FN
First Name, Last Name   Spring 2007   Spring            2009               GR       MBA       BU        GSM     BADM
First Name, Last Name   Fall 2006     Spring            2009               GR       MBA       BU        GSM     BADM
First Name, Last Name   Spring 2007   Spring            2009               UG       BS        BU        MO      MG
First Name, Last Name   Spring 2006   Spring            2009               GR       MBA       BU        GSM     BADM
First Name, Last Name   Summer 2007   Spring            2009               UG       BS        BU        MMID    ID
First Name, Last Name   Summer 2007   Spring            2009               UG       CGSP      BU        MKID    PRSP
First Name, Last Name   Fall 2007     Spring            2009               UG       BS        BU        ACIS    AC
First Name, Last Name   Fall 2005     Spring            2009               UG       BS        BU        FEQM    FN
First Name, Last Name   Spring 2005   Spring            2009               UG       BS        BU        MMID    MK
First Name, Last Name   Fall 2007     Spring            2009               GR       MAC       BU        ACIS    MAC
First Name, Last Name   Fall 2007     Spring            2009               GR       MBA       BU        GSM     BADM
First Name, Last Name   Spring 2006   Spring            2009               UG       BS        BU        MO      MG
First Name, Last Name   Spring 2008   Spring            2009               GR       MBA       BU        GSM     BADM
First Name, Last Name   Fall 2006     Spring            2009               UG       BS        BU        MO      MG


                                                         Enhanced opportunities through better connections
To here?




All American University




                          Enhanced opportunities through better connections
Help strengthen and leverage strong
tie relationships




                  Enhanced opportunities through better connections
Step 1 – Find them




                                               3. We combine
1. Provide us                                  data sources to
                 2. We match to
with a list of                                 provide alumni
                 LinkedIn profiles
alumni                                         tracking and
                                               analytics




                         Enhanced opportunities through better connections
Step 2 – Keep them




                 Enhanced opportunities through better connections
Same data, customized analytics
                 Academic
                   Units


      Alumni                     Career
     Services                   Services




                Development


                       Enhanced opportunities through better connections
Step 3 – Stay connected

Web 2.0 Methods
Electronic Trace Data

Ability to Track Success

Mass Customization of Messaging

A/B Testing to Measure Impacts



                           Enhanced opportunities through better connections
FAQs ???

1. We are NOT violating LinkedIn’s
   user agreement, privacy policy
   or API terms of use

We match data via public search
and gain permissions through API



                  Enhanced opportunities through better connections
FAQ?




       Enhanced opportunities through better connections
FAQs ???

2. We are NOT allowed to sell
   LinkedIn data

We create value by offering
advanced analytics: matching,
permissions and communication
services – the LinkedIn data is free


                   Enhanced opportunities through better connections
APRA presentation for  inDegree 2012
Enhanced opportunities through better connections
Free form fields are messy




                  Enhanced opportunities through better connections
Growth trends on LI
                    Jun 29    Aug 2 1 month
   University 1     47,177    47,984  807       1.7%
   University 2     67,593    69078  1,485      2.1%
   University 3     9,581     9,749   168       1.7%
   University 4    134,593   136492  1,899      1.4%
   University 5    128,182   130,063 1,881      1.4%
   University 6     91,684    93461  1,777      1.9%
   University 7     6,784     6,894   110       1.6%
   University 8    124,067   126,742 2,675      2.1%
   University 9     81,920    83,106 1,186      1.4%
   University 10    49,653    50,314  661       1.3%
   University 11    75,848    77,009 1,161      1.5%
   University 12    23,154            ???       0.0%
   University 13    12,533    12,703  170       1.3%
   University 14    82,039    83,114 1,075      1.3%
   University 15    9,498     9,675   177       1.8%
   University 16   137,418   139,157 1,739      1.2%
   University 17    53,085    54,105 1,020      1.9%
   University 18    40,588    41,139  551       1.3%
   University 19    5,409     5,491    82       1.5%
   University 20    59,639    60,494  855       1.4%
   University 21    8,290             ???       0.0%
   University 22    88,429    89,963 1,534      1.7%

                    Enhanced opportunities through better connections
FAQs ???

3. We are NOT competing with
LinkedIn

We are trying to help build the user-
base of social media platforms and
increase their value to users



                   Enhanced opportunities through better connections
What have we found?

 University Demos: 10

 Sample Size:        8,500

 Overall Matching:   38%


                     Enhanced opportunities through better connections
Accuracy of university data
 Average # of Names for U:             6

 # Picking U over B-School:            50%

 Includes Year:                        93%
 Includes Degree/Major:                86%

                    Enhanced opportunities through better connections
10%
                                                                            30%
                                                                                        50%




                                                                      20%
                                                                                  40%
                                                                                              60%




                                                           0%
                                                    1943
                                                    1950
                                                    1953
                                                    1956
                                                    1959
                                                    1962
                                                    1965
                                                    1968
                                                    1971
                                                                                                    % Match by year




                                                    1974
                                                    1977
                                                    1980
                                                    1983
                                                    1986
                                                    1989
                                                    1992
                                                    1995
                                                    1998
                                                    2001
                                                    2004
                                                    2007
                                                    2010
Enhanced opportunities through better connections
% Match by decade
             7%   15%   26%   28%    37%     33%       50%
 100%
 90%
 80%
 70%
 60%
 50%                                                               On LI
 40%                                                               Not Found
 30%
 20%
 10%
  0%
        1940 1950 1960 1970 1980 1990 2000 2010




                               Enhanced opportunities through better connections
% Match by decade
             7%   15%   26%   28%    37%     33%       50%
 100%
 90%
 80%                                                           22% have
 70%                                                           not updated
 60%                                                           profile with
 50%                                                           a current
                                                                 On LI
 40%                                                             Not Found
                                                               position
 30%
 20%
 10%
  0%
        1940 1950 1960 1970 1980 1990 2000 2010




                               Enhanced opportunities through better connections
Academic achievement
60%
                                              51%
50%

                     40%
40%
                               32%
30%
                                                              22%
20%

10%      6%

0%
      Associates   Bachelors   JD           Masters        PhD/Post




                                Enhanced opportunities through better connections
Top degrees
70%
                                                                        60% 60%
60%                                                             55%
50%                                               48% 48%
                                           39%
40%
                                 30% 32%
30%                        25%
                     22%
20%
           13% 15%
10%   6%

0%




                                     Enhanced opportunities through better connections
Academic Fields – Over 50%
      Economics          53%



           MBA                   55%



        Business                    55%



Computer Science                                            61%


               48% 50% 52% 54% 56% 58% 60% 62% 64%



                               Enhanced opportunities through better connections
Academic Fields – 30%-49%
                  Law                                     31%

International Relations                                      34%

           Accounting                                             37%

           Counseling                                             37%

          Engineering                                                40%

     Communications                                                   40%

 Health Administration                                                         47%

                          0%   10%     20%          30%           40%           50%




                                     Enhanced opportunities through better connections
Academic Fields – 20-30%
         Medicine                                          21%
     Microbiology                                               23%
      Psychology                                                23%
Nurtition Sciences                                               23%
 Political Science                                                 24%
           History                                                 24%
       Physiology                                                     25%
       Chemistry                                                         27%
          Physics                                                         27%
      Humanities                                                            28%
          English                                                            28%

                     0%   5%   10%        15%        20%         25%         30%



                                     Enhanced opportunities through better connections
Academic Fields – < 20%

        Criminal Justice             6%
                Nursing                      10%
                  Other                            13%
         Neurosciences                               14%
Exercise & Sport Science                                       18%
              Education                                        18%
           Mathematics                                          18%
                 Biology                                          19%

                           0%   5%        10%       15%         20%         25%




                                     Enhanced opportunities through better connections
Prospect research
1,000 lost MBAs                                Avg Alumni Donation: $235
443 on LinkedIn                                Donor Potential: $104,105
207 abroad

      80.00%                                                   74.29%
      70.00%
      60.00%                                     52.60%
      50.00%
      40.00%      35.44%            37.62%
                           29.26%
      30.00%
      20.00%
      10.00%
       0.00%
                  1970s    1980s    1990s         2000s         2010s




                                    Enhanced opportunities through better connections
Conclusions
Only 38% on LI: Need to Build
• LinkedIn needs broader user base
• Facebook needs university and career data

U. Data is Messy: Need Accuracy
• Students/Alumni need help with fields
• University needs better ways to monitor

Missing Critical Data: Need Majors
• Still missing key fields of degree/major program
• Making strong tie connections actionable

                              Enhanced opportunities through better connections
It’s time for a comprehensive social
media strategy for higher education




                   Enhanced opportunities through better connections
Competitive Pressures




                 Enhanced opportunities through better connections
Competitive Pressures




                 Enhanced opportunities through better connections
Social Media Strategy for HE
 1. Allow users to easily give
    permission to share profile
 2. Expand communications
 3. Reputation control & verified
    degrees
 4. Connect users automatically
 5. Ability to create/manage alumni
    groups


                    Enhanced opportunities through better connections
Allow users to easily give
permission to share profile




                   Enhanced opportunities through better connections
Expanded communications




                Enhanced opportunities through better connections
Reputation control & verified
degrees




                   Enhanced opportunities through better connections
Connect users automatically




                  Enhanced opportunities through better connections
Connect users automatically




                  Enhanced opportunities through better connections
Ability to create/manage alumni
groups




                  Enhanced opportunities through better connections
Why would a social media
platform agree?
 1. Universities can help build user-
    base of college educated
    professionals
 2. Increase communications and
    value of time on platform
 3. Users receive better functionality
 4. Education profiles would be
    complete and accurate

                     Enhanced opportunities through better connections
Platform independence




                 Enhanced opportunities through better connections
Summary of services




                 Enhanced opportunities through better connections

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APRA presentation for inDegree 2012

  • 1. Enhanced opportunities through better connections Presenting: Molly Wasko (Co-founder & CTO) Email: mwasko@indegree.com Phone: (888) 509-1149 www.indegree.com
  • 2. How do we stay connected with our students once they graduate? Enhanced opportunities through better connections
  • 3. Current methods Exit Surveys: 30-40% Mail & Home Phone: 10% Email Campaigns: 35% Enhanced opportunities through better connections
  • 4. The problem for universities Financial Pressures: Need Alumni • More reliant on alumni giving • Public criticisms over tuition hikes Reporting Pressures: Need Tracking • Higher education accreditation • Greater accuracy and transparency Regulatory Pressures: Need Data • Higher Education Scorecard & Gainful Employment • What’s a degree worth? Enhanced opportunities through better connections
  • 5. The problem for students/alumni Do we have any I want to go to alumni with a Silicon Valley to psychology degree run my start-up – who went into who can I reach entertainment? out to? Enhanced opportunities through better connections
  • 6. Enhanced opportunities through better connections! Enhanced opportunities through better connections
  • 7. Agenda  Who we are  What’s interesting about social networks  Why we got started  What we actually do  What we’ve found out  Future directions Enhanced opportunities through better connections
  • 8. Who we are Enhanced opportunities through better connections
  • 9. What is a network? •Actors/Nodes Actor Tie − Individuals − Teams − Academic Units − Alumni •Ties/Links − University − School/College − Major − Year A set of actors connected by ties Enables flow of resources opportunities through better connections Enhanced
  • 10. Strong vs weak tie networks University School/College Academic Units Enhanced opportunities through better connections
  • 11. Strong vs weak tie networks How can we maintain these strong tie connections and make them “actionable” for our students/alumni and university stakeholders? Enhanced opportunities through better connections
  • 12. University systems today Enhanced opportunities through better connections
  • 13. The student lifecyle Academic units build relationships Student sent to career services to find jobs After graduation, we rely on alumni associations Relationships with academic units are lost Enhanced opportunities through better connections
  • 14. Impacts on development Enhanced opportunities through better connections
  • 15. Actionable alumni ties Enhanced opportunities through better connections
  • 16. The solution All American University “Mash Up” Professional Transcript Networking Data
  • 17. How do we go from here? Name Admit Term Graduated Term Graduated Year Level Degree School Dept Major First Name, Last Name Spring 2008 Spring 2009 UG BS BU ACIS AC First Name, Last Name Winter 2000 Spring 2009 UG BS BU MMID ID First Name, Last Name Spring 2007 Spring 2009 GR MBA BU GSM BADM First Name, Last Name Summer 2008 Spring 2009 GR MBA BU GSM BADM First Name, Last Name Fall 2006 Spring 2009 UG BS BU MMID MK First Name, Last Name Spring 2007 Spring 2009 UG BS BU ACIS AC First Name, Last Name Fall 2005 Spring 2009 UG BS BU FEQM EC First Name, Last Name Fall 2004 Spring 2009 UG BS BU FEQM FN First Name, Last Name Fall 2006 Spring 2009 UG BS BU FEQM FN First Name, Last Name Fall 2009 Spring 2009 UG BS BU MO MG First Name, Last Name Spring 2008 Spring 2009 UG BS BU ACIS AC First Name, Last Name Fall 2005 Spring 2009 UG BS BU MO MG First Name, Last Name Fall 2005 Spring 2009 UG BS BU FEQM FN First Name, Last Name Spring 2007 Spring 2009 GR MBA BU GSM BADM First Name, Last Name Fall 2006 Spring 2009 GR MBA BU GSM BADM First Name, Last Name Spring 2007 Spring 2009 UG BS BU MO MG First Name, Last Name Spring 2006 Spring 2009 GR MBA BU GSM BADM First Name, Last Name Summer 2007 Spring 2009 UG BS BU MMID ID First Name, Last Name Summer 2007 Spring 2009 UG CGSP BU MKID PRSP First Name, Last Name Fall 2007 Spring 2009 UG BS BU ACIS AC First Name, Last Name Fall 2005 Spring 2009 UG BS BU FEQM FN First Name, Last Name Spring 2005 Spring 2009 UG BS BU MMID MK First Name, Last Name Fall 2007 Spring 2009 GR MAC BU ACIS MAC First Name, Last Name Fall 2007 Spring 2009 GR MBA BU GSM BADM First Name, Last Name Spring 2006 Spring 2009 UG BS BU MO MG First Name, Last Name Spring 2008 Spring 2009 GR MBA BU GSM BADM First Name, Last Name Fall 2006 Spring 2009 UG BS BU MO MG Enhanced opportunities through better connections
  • 18. To here? All American University Enhanced opportunities through better connections
  • 19. Help strengthen and leverage strong tie relationships Enhanced opportunities through better connections
  • 20. Step 1 – Find them 3. We combine 1. Provide us data sources to 2. We match to with a list of provide alumni LinkedIn profiles alumni tracking and analytics Enhanced opportunities through better connections
  • 21. Step 2 – Keep them Enhanced opportunities through better connections
  • 22. Same data, customized analytics Academic Units Alumni Career Services Services Development Enhanced opportunities through better connections
  • 23. Step 3 – Stay connected Web 2.0 Methods Electronic Trace Data Ability to Track Success Mass Customization of Messaging A/B Testing to Measure Impacts Enhanced opportunities through better connections
  • 24. FAQs ??? 1. We are NOT violating LinkedIn’s user agreement, privacy policy or API terms of use We match data via public search and gain permissions through API Enhanced opportunities through better connections
  • 25. FAQ? Enhanced opportunities through better connections
  • 26. FAQs ??? 2. We are NOT allowed to sell LinkedIn data We create value by offering advanced analytics: matching, permissions and communication services – the LinkedIn data is free Enhanced opportunities through better connections
  • 28. Enhanced opportunities through better connections
  • 29. Free form fields are messy Enhanced opportunities through better connections
  • 30. Growth trends on LI Jun 29 Aug 2 1 month University 1 47,177 47,984 807 1.7% University 2 67,593 69078 1,485 2.1% University 3 9,581 9,749 168 1.7% University 4 134,593 136492 1,899 1.4% University 5 128,182 130,063 1,881 1.4% University 6 91,684 93461 1,777 1.9% University 7 6,784 6,894 110 1.6% University 8 124,067 126,742 2,675 2.1% University 9 81,920 83,106 1,186 1.4% University 10 49,653 50,314 661 1.3% University 11 75,848 77,009 1,161 1.5% University 12 23,154 ??? 0.0% University 13 12,533 12,703 170 1.3% University 14 82,039 83,114 1,075 1.3% University 15 9,498 9,675 177 1.8% University 16 137,418 139,157 1,739 1.2% University 17 53,085 54,105 1,020 1.9% University 18 40,588 41,139 551 1.3% University 19 5,409 5,491 82 1.5% University 20 59,639 60,494 855 1.4% University 21 8,290 ??? 0.0% University 22 88,429 89,963 1,534 1.7% Enhanced opportunities through better connections
  • 31. FAQs ??? 3. We are NOT competing with LinkedIn We are trying to help build the user- base of social media platforms and increase their value to users Enhanced opportunities through better connections
  • 32. What have we found? University Demos: 10 Sample Size: 8,500 Overall Matching: 38% Enhanced opportunities through better connections
  • 33. Accuracy of university data Average # of Names for U: 6 # Picking U over B-School: 50% Includes Year: 93% Includes Degree/Major: 86% Enhanced opportunities through better connections
  • 34. 10% 30% 50% 20% 40% 60% 0% 1943 1950 1953 1956 1959 1962 1965 1968 1971 % Match by year 1974 1977 1980 1983 1986 1989 1992 1995 1998 2001 2004 2007 2010 Enhanced opportunities through better connections
  • 35. % Match by decade 7% 15% 26% 28% 37% 33% 50% 100% 90% 80% 70% 60% 50% On LI 40% Not Found 30% 20% 10% 0% 1940 1950 1960 1970 1980 1990 2000 2010 Enhanced opportunities through better connections
  • 36. % Match by decade 7% 15% 26% 28% 37% 33% 50% 100% 90% 80% 22% have 70% not updated 60% profile with 50% a current On LI 40% Not Found position 30% 20% 10% 0% 1940 1950 1960 1970 1980 1990 2000 2010 Enhanced opportunities through better connections
  • 37. Academic achievement 60% 51% 50% 40% 40% 32% 30% 22% 20% 10% 6% 0% Associates Bachelors JD Masters PhD/Post Enhanced opportunities through better connections
  • 38. Top degrees 70% 60% 60% 60% 55% 50% 48% 48% 39% 40% 30% 32% 30% 25% 22% 20% 13% 15% 10% 6% 0% Enhanced opportunities through better connections
  • 39. Academic Fields – Over 50% Economics 53% MBA 55% Business 55% Computer Science 61% 48% 50% 52% 54% 56% 58% 60% 62% 64% Enhanced opportunities through better connections
  • 40. Academic Fields – 30%-49% Law 31% International Relations 34% Accounting 37% Counseling 37% Engineering 40% Communications 40% Health Administration 47% 0% 10% 20% 30% 40% 50% Enhanced opportunities through better connections
  • 41. Academic Fields – 20-30% Medicine 21% Microbiology 23% Psychology 23% Nurtition Sciences 23% Political Science 24% History 24% Physiology 25% Chemistry 27% Physics 27% Humanities 28% English 28% 0% 5% 10% 15% 20% 25% 30% Enhanced opportunities through better connections
  • 42. Academic Fields – < 20% Criminal Justice 6% Nursing 10% Other 13% Neurosciences 14% Exercise & Sport Science 18% Education 18% Mathematics 18% Biology 19% 0% 5% 10% 15% 20% 25% Enhanced opportunities through better connections
  • 43. Prospect research 1,000 lost MBAs Avg Alumni Donation: $235 443 on LinkedIn Donor Potential: $104,105 207 abroad 80.00% 74.29% 70.00% 60.00% 52.60% 50.00% 40.00% 35.44% 37.62% 29.26% 30.00% 20.00% 10.00% 0.00% 1970s 1980s 1990s 2000s 2010s Enhanced opportunities through better connections
  • 44. Conclusions Only 38% on LI: Need to Build • LinkedIn needs broader user base • Facebook needs university and career data U. Data is Messy: Need Accuracy • Students/Alumni need help with fields • University needs better ways to monitor Missing Critical Data: Need Majors • Still missing key fields of degree/major program • Making strong tie connections actionable Enhanced opportunities through better connections
  • 45. It’s time for a comprehensive social media strategy for higher education Enhanced opportunities through better connections
  • 46. Competitive Pressures Enhanced opportunities through better connections
  • 47. Competitive Pressures Enhanced opportunities through better connections
  • 48. Social Media Strategy for HE 1. Allow users to easily give permission to share profile 2. Expand communications 3. Reputation control & verified degrees 4. Connect users automatically 5. Ability to create/manage alumni groups Enhanced opportunities through better connections
  • 49. Allow users to easily give permission to share profile Enhanced opportunities through better connections
  • 50. Expanded communications Enhanced opportunities through better connections
  • 51. Reputation control & verified degrees Enhanced opportunities through better connections
  • 52. Connect users automatically Enhanced opportunities through better connections
  • 53. Connect users automatically Enhanced opportunities through better connections
  • 54. Ability to create/manage alumni groups Enhanced opportunities through better connections
  • 55. Why would a social media platform agree? 1. Universities can help build user- base of college educated professionals 2. Increase communications and value of time on platform 3. Users receive better functionality 4. Education profiles would be complete and accurate Enhanced opportunities through better connections
  • 56. Platform independence Enhanced opportunities through better connections
  • 57. Summary of services Enhanced opportunities through better connections