ARO044 S18 Express Booklet
- 1. www.airroad.com.au If it’s important to you... trust it to us. National Road Freight Distribution | Express & Specialised Transportation | Supply Chain Services
- 2. Delivering in full,on time and undamaged.
- 3. Recognised for the quality of personalised services we provide, we have particular expertise in high value, complex, fragile, confidential and sensitive goods. Safety is crucial to the AirRoad approach, which ensures that our clients feel certain that their chain of responsibility obligations are being met. As a quality service provider, we are committed to delivering certainty the first time. We do know that we may not always get things right. We keep our clients informed and do everything we can to rectify any problems that occur. We are up front, transparent and learn from our mistakes as part of our drive towards continuous improvement. AirRoad provides premium services in national road freight distribution, express and specialised transport and supply chain management. An independent, Australian owned and managed company, AirRoad is focused on delivering in full, on time and undamaged in order to provide our clients with certainty in their supply chain. At AirRoad, we understand that certainty is crucial to our clients. We’re proud of our industry benchmark performance for delivering consignments in full, on time and undamaged, at least 97% of the time.
- 4. Delivering Certainty AirRoad’s extensive network of national, regional and local distribution centres across the country means that we can deliver wherever and whenever our clients need us - to any address in Australia. Our steadfast policy is not to split consignments, so goods are delivered in full. Your goods are protected every step of the way while in our care. Our track and trace barcode scanning system at the item level and our strict proof of delivery signature protocols mean that we can locate any item, at any time, for our clients. Our vehicles are designed to minimise the risk of compression and our experienced team handles your goods with care, to minimise damage.To further ensure your peace of mind, we also offer a free, in-house transit warranty. AirRoad’s extensive network of national, regional and local distribution centres across the country means we can deliver wherever and whenever our clients need us.
- 5. Client Service “AirRoad’s success has been built on providing comprehensive, personalised service to our clients and investing in long-term relationships. Our focus is on providing certainty to you, giving you peace of mind and reliable business platforms.” Malcolm Thorpe Managing Director The service promise which we make to you delivers value to your business through four key commitments: 1. Delivery in full and on time 2. Superior product handling 3. Genuinely customised solutions 4. Premium service This is our commitment to certainty for your business. Our Service Promise
- 6. Safety We pay meticulous attention to safety and health in everything that we do. Safety is the foundation of our approach and our principal concern – zero harm for our staff, for our clients and for the community, as well as zero damage to the freight in our care. Our safety standards help you to feel certain that your chain of responsibility obligations are being met.
- 7. Security Security of your goods is fundamental to all of AirRoad’s operations and we lead the industry in the scope and success of our security services. Goods in our care are protected by our people, our systems, our technology and our processes providing clean, safe and secure transportation and storage for your valuable business assets.
- 8. 1300 CERTAIN (237 824) | www.airroad.com.au Express When time is of the essence AirRoad Express provides transport services throughout Australia with delivery in full, on time performance our clients can depend on. Our extensive network enables us to deliver to any address in Australia. Our meticulous attention to detail makes us a leader in handling time-critical and high value goods. Specialised AirRoad Specialised helps clients move high value, fragile or other sensitive items safely and securely with a dedicated team and custom fleet.We understand that not every delivery is the same and we bring the same high quality AirRoad service no matter how large or complex the task. Logistics AirRoad Logistics seamlessly integrates transport and warehousing solutions for clients requiring management and operation of their distribution channels. Our end-to-end service includes warehousing, inventory management, order picking, assembly and consolidation, returns management and delivery. Direct AirRoad Direct is a door-to-door delivery service for those who send freight occasionally and wish to enjoy the same quality service as larger AirRoad clients. Simply visit our website for a quote and use a credit card or PayPal to book a pickup and have access to AirRoad’s premium service. www.airroaddirect.com.au Our Services