Ashish Pandey CV
- 1. 1 Ashish Pandey Mobile:+971 56 841 3960 Dubai , UAE. E-Mail:ashi0515@gmail.com Seeking assignments in Business Development/ Marketing / Office Management /Brand Management with a growth oriented organization of repute. PROFESSIONAL SYNOPSIS Over 12 Years of rich experience in Banking Sales , Business Development , Office Management and Client servicing . PRESENTLY WORKING WITH MASHREQ BANK LIMITED AS SALES AND SERVIVCE MANAGER FROM JUNE 15 TO TILL DATE WORKED WITH HDFC BANK LIMITED AS RELATIONSHIP MANAGER FROM MAY 2011 TO JUNE 2015 . WORKED WITH ICICI PRUDENTIAL LIFE INSURANCE COMPANY LIMITED AS A BRANCH RELATIONSHIP MANAGER FROM SEP 2006 TO MAY 2011 . WORKED WITH GE(SBI CARDS) AS Sr. OPERATION EXECUTIVE FROM NOVEMBER 2004 TO SEPTEMBER 2006. FUNCTIONAL SKILL SET Business Development / Marketing ⇒ Identifying new ways and methods for revenue growth & developing marketing plans to build a base. ⇒ Analyzing and making use of market information & personal network to develop marketing intelligence for generating leads. Evolving market segmentation & penetration strategies to achieve targets. Key Responsibilities ⇒ Manage to achieve monthly sales target. ⇒ Responsible for providing after sales services. ⇒ Managing backhand activities related to processing of Product. ⇒ Coordination with Sales departments in Head Office for the resolution of complaint and status of proposal etc. ⇒ Attending customer queries faster resolution of issues, problems and assists the executive with their work and maintains the DSR report of each individual. ⇒ To enhance productivity and apply sales tools to minimize the churn ratio. ⇒ Setting daily examples on day to day resolutions of issues/concerns as per management requirement. ⇒ Facilitating trainings to the team members to enhance sales efficiency and minimize the churn ratio Client Servicing / Management ⇒ Developing relationships with key decision-makers in target organizations for business development. ⇒ Interfacing with clients for obtaining feedbacks, suggesting the most viable product range and cultivating relations with them for securing repeat business. ⇒ Managing activities pertaining to negotiating/ finalization of deals for smooth execution of sales & order processing. Provide technical service support to clients and resolving their issues/ concerns. Team Management ⇒ Leading, mentoring & monitoring the performance of the team to ensure efficiency in process operations and meeting of individual & group targets. ⇒ Conducting training sessions & in house forums to boost the technical and soft skills of the associates.
- 2. 2 ORGANISATIONAL DETAILS (A) MASHREQ BANK JUNE 15-Till date Currently working as Sales and Services Manager in Burujman Branch Dubai UAE. Key Contribution: • To provide Mashreq bank customers financial services which exceed the customer’s expectations by delivering an unbiased, competent, and timely and problem free service • Profile each and every customer met to understand their need. • Be a team player and contribute to achievement of goals based on the Key Performance Indicators, in the Branch. Also to support and coach new staff to make easier their assimilation in the MB family • Provide constructive and constant feedback on improvement of: products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction. • Increasing share of wallets of high risk customers to prevent an easy exit and Minimizing customer attrition • Meeting with the set service standards (indicators and surveys). • Adhere to Branch process and report deviations to the LMM, which should finally lead to an acceptable Branch Audit rating. (B) HDFC Bank Ltd. MAY 2011- JUNE2015 Worked as Relationship Manager in New Delhi India. Key Contribution: • Managing the High Net Worth Customer (HDFC Bank Imperia Banking Program) • Working closely with Branch Manager to ensure that all the processes and services the bank offers runs smoothly, business volume and profitability increase • Build and deepen relationships with existing HNW Customers to achieve increase in share of wallet and revenues. • Analyze, understand customer’s 360 degree financial needs & fulfill with appropriate products. • Sales target spread across liabilities ,retail assets ,Business banking, Forex ,credit card and online trading etc • One point contact for all requirements of HNW customers in the branch • Acquisition and servicing of HNW customer • Update & maintain all Sales MIS (Calls, Prospects, Attritions, etc.) • Maintaining good relationships with customers in order to increase customer satisfaction, loyalty and service quality. (C) ICICI Prudential life insurance Ltd. SEP 2006 – MAY 2011 Worked with as Branch Relationship Manager in New Delhi India. Key Contribution: . Planning and strategy implementing for increasing sales of insurance products
- 3. 3 . Lobby Management . Maintaining healthy business relations new and existing customers. . Mapping client's requirements & providing them with best financial planning. . Providing assistance to prospective investors in their investments. . Carrying out various sales activities to meet the individual & team sales targets. . Managing and ensuring quality sales as high risks to the company. . Providing leadership and inspiration to the team to achieve their goals and objectives. . Conducting training sessions for advisors for product knowledge and motivation. (D) GE SBI Cards. NOV 2004 –SEP 2006 Worked as Sr. Operation Executive in Gurgaon India. Key Contribution: • Overall retention of customer for insurance on SBI cards. • Handling Quarries related with insurance on SBI cards. • Issuing Insurance Certificate to SBI card holder. • Collection of Payment from different parties over phone. • Making MIS reports. • Office correspondences in computerized environment • Ensuring costumer’s satisfaction by achieving delivery & service quality norms PROFFESINAL QUALIFICATION M.B.A (Master of Business Administration) from Jiwaji University, Gwalior, India in the year 2002-2004 CERTIFIACTION Mutual Fund Certification with AMFI (Association of Mutual fund India) Insurance license from IRDA (Insurance Regulatory Development Authority ) ACADEMIC CREDENT • Graduation in B.SC.(math’s) from CSJM University, Kanpur, UP ,India in the year 2001. • Intermediate with first division from U.P. Board India in the year 1998. • High School with first division from U.P. Board India in the year 1996 . Software skill Computer : MS-Office, Internet, Flash Operating system : Windows 98/2000 Languages : C,C++. Languages known : English, Hindi PERSONAL DETAIL Date of Birth : 14 AUG 1983. Location preferred : Anywhere Languages Known : English Nationality : Indian Personal Personality Trade
- 4. 4 Confidence, Hardworking and goal Oriented Individual with exceptional learning curves with experience to emphasize with customers . If given a chance in your reputed organization will prove my self within given span of time and will leave no stone unturned for the company’s prosperity. ASHISH PANDEY Date: