Assessing IT Situation
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The document discusses assessing an organization's current IT state. It provides an overview of the assessment process which includes determining the current state, identifying gaps compared to targets or standards, and developing an action plan to transition from the current to a improved future state. The assessment can be either formal or informal and should have a defined purpose and sponsorship. Key areas to assess include business lines, management, data centers, development, security, telecom, and vendors. The assessment activities include gathering information, identifying concerns or gaps, and defining objectives to improve the IT situation.
Assessing IT Situation
- 1. Assessing IT Situation Overview for assessing & understanding I.T. current state
- 2. The Assessment Roadmap Objective: develop an efficient, actionable transition path from current state to a realistic, significantly improved future state Determining the current state of I.T. is the first step in understanding and improving. Gauging the current state against some expectation or standard creates the assessment. Property of Batton Consulting Inc. 2010. Released under
- 3. Assessment & Roadmap Flow Current State Target State Org. Process Practice Gap Readiness Readiness Analysis Assessment Assessment Improvement Change Change Plan Portfolio Inventory Tradeoff Program Roadmap Evaluation Scope Release Program Program Plan Strategy Estimation Program Risk Analysis Organization Property of Batton Consulting Inc. 2010. Released under
- 4. Assessment Setup What is driving your assessment? Who is sponsoring? Determine assessment purpose & mode combo Plan & execute activity appropriate to assessment purpose & mode Assure sponsor(s) and area leadership is supportive Property of Batton Consulting Inc. 2010. Released under
- 5. Assessment modes Formal assessment Informal assessment New CIO • Broad scope • Limited scope • Self performed • More than casual • Limited funding • Formal or informal coordination needed • Usually self performed • Lay of situation • Assessment is potential • Little coordination needed • Quick broad exposure significant driver • Assessment is not • Identification of • Money signficant driver immediate challenges • Direction • Topic is not controversial • Deeper understanding • Priorities • Ex. Is our ChgMngt of strengths/weaknesses • Topic is potentially process adequate? • Particulars of business controversial & IT approaches • Usually outsider performed • 1st 30-45 days • Can afford to do it well • Ex. Are we positioned to implement ITIL? Property of Batton Consulting Inc. 2010. Released under
- 6. Evaluation Purposes Value assess Resource Cost Competency Reduction Business Competitive Credibility Benchmark /Satisfaction Capability- Best Maturity Practice Property of Batton Consulting Inc. 2010. Released under
- 7. I.T. Assessment Topics Business Management Data Center Line Development Security Telecom Vendors Property of Batton Consulting Inc. 2010. Released under
- 8. Assess Topics Example – Data Center Service level management Problem management Financial management Configuration Capacity management management Availability management Incident management Workforce management Release management Infrastructure engineering Change management IT service continuity Security engineering Service desk Security administration Property of Batton Consulting Inc. 2010. Released under
- 9. Assessment Activity Outline Identify Define goal of Determine concerns or assessment current state gaps Appropriate Gather Define for informal? information objectives Identify Define Develop area(s) for mechanics for action plan evaluation assessing with staff Property of Batton Consulting Inc. 2010. Released under
- 10. Formal Assessment Process Prep Conduct Report • Analyze reqmnts • Prep participants • Define current • Develop plan • Do self-assess state • Set team • Objective evidence • Generate results • Develop tools • Compile • Deliver results information • Archive results • Verify discrepancies • Evaluate outcomes • Validate Property of Batton Consulting Inc. 2010. Released under
- 11. Key Assessment Challenges Meaningful state comparatives & targets What information to gather Executing efficiently Overcoming fear & politics Overcoming internal personnel time & skill constraints Lessening observational bias Focusing on what’s valuable Property of Batton Consulting Inc. 2010. Released under
- 12. Further information on this Contact Mike BCI provides focused consultation and assistance in improving IT process & delivery IT organization evaluation Turnaround management/temporary CIO Strategy and issue consultation Project advisory or management Architecture direction & rollout • Quicker and more accurate problem identification and solution • More dependable delivery of key IT initiatives/projects • Ideas for IT improvement that are tested & work • An objective viewpoint that sees the whole picture • Deep experience delivering business value through technology Executive IT help & leadership when you need it Contact: Mike Batton, President, Batton Consulting Inc. | mike@battonconsult.com | 630-443-7735 (O) 630-862-6799 (M)