This document discusses multiculturalism and diversity in public services organizations. It defines multiculturalism as relating to communities with multiple cultures, and diversity as variety, especially in types of people from different races and cultures within a group. For law enforcement agencies, managing ethnic diversity without conflict is challenging. Agencies must gain cultural knowledge about communities, earn trust across ethnic groups, and convey professionalism and respect to all people regardless of background through self-examination. Partnerships with communities can decrease crime and increase trust.