Assure End User Experience By Testing In Real World Scenarios
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99tests provides various testing services including usability and security testing through a diverse network of over 20,000 professional testers worldwide. Their process involves requirement analysis, quick project launch, and continuous monitoring to enhance applications across different platforms. Case studies highlight their success in improving user ratings and identifying critical bugs for clients in the travel and airline industries.
Assure End User Experience By Testing In Real World Scenarios
- 1. Assure End User Experience by Testing In Real World Scenarios Kaushik Nath Head of Product Strategy, 99tests Bharath S Director of Operations, 99tests
- 3. 99tests - In A Nutshell Usability Testing Security Testing Functional Exploratory Testing Automation Testing Localisation Testing AuFn Ux LnSc 150+ Countries 20000+ Testers Test Case Driven Testing Tc
- 4. 99tests Advantage Save money & time Access to top notch professional testers across globe App testing in the real world Easy integration Flexible Engagement Models Testers with Domain-Specific Knowledge
- 5. How we work? Requirement gathering & analysis + Test strategy creation ( Through a personalized requirement discussion, Testing needs & plans are chalked out ) Project creation & launch Within 24 hours ( Testers & validators are assigned to the projects ) Monitoring Project progress ( Bug logging, Bug Validation & Testing coverage analysis ) Project delivery ( Sharing bug reports, Test Summary Reports & Recommendations )
- 6. Crowd Testing - Relevance
- 7. Testing For Customer Experience
- 8. Real World Network Conditions
- 9. Wide Variety in Screen Size
- 10. Device coverage
- 11. Massive variety of OS versions + Customization of OS by manufacturers 100+ Companies
- 12. Difficulty to test in a distributed environment
- 13. Real People In Real Condition Google map vs. Apple map
- 14. Challenges In Customer Experience Testing
- 15. The Process âąClients give broad requirements. âąUsers, from the crowd, as they are like real users, are able to expand to large variety of end user expectations and requirements. âąHow do we choose the crowd in such case â We carefully choose with a broad demographics and expertise âąExploratory â Test Case (Carefully Designed) â Usability Testing with Non-Testers (Real Users).
- 16. The 99tests Process Exploratory Test case Carefully Designed - Maximum Coverage Usability
- 17. Case Study - Increasing The Review Rating A mid sized travel segment client No testing team, agile process, with 15 days release cycle Regular bug fixes and new features added to the application Web and Mobile Web Application What 99tests provided 25 testers across the globe with a mix of travel domain expertise Coverage of up to 50 devices Exploratory testing followed by regression cycles Results: Reduced the number of issues identified by their actual users Increase the quality index of the application from 4.2 to 4.8 User Review Rating
- 18. Case Study - Enhanced End User Experience For A Leading Airline Service Enterprise In The APJ Region Large Enterprise Airline Booking Platform Huge testing team Web, Android and iOS application Monthly release cycle What 99tests provided 50 testers across the globe with a mix of travel and ticketing expertise Coverage of more than 50 configurations Exploratory testing followed by regression cycles Results: Critical bugs identified before release and reported to the client Increase of (Internal) Quality Index from 3.8 to 4.4
- 19. Bugathon
- 20. THANK YOU