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ASYNCHRONOUS FACILITATOR
TRAINING PROGRAM
Tammy Coleman Jump
February 15, 2016
University of Phoenix
CUR/532-Facilitating Online Learning
Professor Danene Mims
INTRODUCTION
Welcome to the Distance Learning Training Program. This
training presentation is for educational facilitators with no
experience facilitating a distance learning program. This
presentation will discuss a variety of distance learning
theories, concepts, applications, and practices, which will
provide you with the necessary tools needed to facilitate
learning classes or courses online.
PART I
VITAL INFORMATION IN FACILITATOR
TRAINING
Training Program Audience
• Higher Education Faculty Members
• Basic Computer/Technical Skills
• No Distance Learning Facilitation Experience
• Novice Distance Learning Facilitation Experience
Training Program Goals
 Learners will learn how to develop their presence when engaging in distance
learning facilitation.
 Learners will learn various concepts and theories for facilitating distance
learning classes or courses.
 Learners will learn how to provide positive feedback to students in a distance
learning environment.
 Learners will learn how to manage their time efficiently and respond to
distance learning participants in a timely manner.
 Learners will learn how to encourage learners to maximize their learning
abilities/styles by developing fun and innovative methods for initiating
discussion and interaction.
Training Program Objectives
• Learners will be actively presence and engage in distance learning
facilitation.
• Learners will develop an understanding of the various concepts and
theories for facilitating distance learning classes or courses.
• Learners will provide positive and substantive feedback to students in a
distance learning environment.
• Learners will develop a strategic plan for managing their time efficiently
for facilitating distance learning classes and courses.
• Learners will create a fun and invigorating distance learning environment
by developing eccentric and engaging learning objectives.
Summative Assessment
• Learners will submit a variety of course assignments that will be used to measure their
knowledge and comprehension level for training program:
– Assignment 1: Post a biograph. Include your educational background, teaching experiences, and what
your expectations are for your learners/students.
– Assignment 2: Create a PowerPoint Presentation explaining the importance of online presences. Include
three strategies you will use to develop our online presence and initiate interaction with your
learners/students.
– Assignment 3: Learners will be assigned to groups/learning teams, and given a case study to analyze and
identify various technological tools and applications, which can be used as resources for facilitating
distance learning programs. Each group will create a PowerPoint Presentation and present their findings
during a 2 hour webinar session. The webinar will be manage by the instructor and time slots will be
assigned by training program instructor.
– Assignment 4: Learners will identify one distance learning theory, and write a dissertation explaining why
the identified theory best relate to their teaching practices.
– Assignment 5: Learners will complete an end-of-course assessment and course survey. The end-of-course
assessment format will be presented in a collaborative jeopardy game challenge.
Summative Assessment Grading Scale
Assignment
1
Introduction
20 pts
Grammar,
Spelling, and
Mechanics
Assignment
2
PPT
–vs-
Presence
20 pts
Grammar,
Spelling, and
Mechanics
Assignment
3
Case Study
20 pts
Grammar,
Spelling, and
Mechanics of
Presentation
Participation in Webinar
Assignment
4
Distance
Learning
Theories
20 pts
Grammar,
Spelling, and
Mechanics
Assignment
5
Training Course
Jeopardy
20 pts
Points will be
based on
Game
Participation
PART II
FACILITATOR SKILLS AND INSTRUCTIONAL
MATERIAL
Picture Reference:
http://img.ehowcdn.com/750x500/ehow/images/a08/8e/gl/instructional-
materials-effective-teaching-800x800.jpg
Training Materials
• Required Skills for Effective
Distance Learning
Facilitators
– Communication
– Course Knowledge
– Time
Management/Organization
Skills
– Commitment
Picture Reference:
http://cdn2.hubspot.net/hub/388853/file-1693496780-
jpg/Blog/Integrate-Corporate-Training-
Materials.jpg?t=1412120341378
Training Materials
• Strategies for Effective Distance Learning Facilitators
– Communication is displayed when an online facilitator initiates an online class or course
discussion relatable to course objectives.
– Distance learning facilitators can demonstrate class or course knowledge by tailoring course
objectives to students comprehension level per organizations policies.
– Distance learning facilitators can demonstrate distance learning course management by
being flexible, responsive and presence to their online students. Feedback should be given
in a timely manner to promote educational and overall student support.
– Distance learning facilitators can task online students with assignments or projects that
stimulates their learning abilities. Also, distance learning facilitators can use exciting and
new technology applications that encourages students to use their creativity and share their
own subject related experiences and knowledge.
Phases of Development for Distance Learning
Facilitators
• Visitor- Dibbles & Dabbles with technology in a face-to-face classroom
environment (Palloff & Pratt, 2011).
• Novice-Faculty who consistently uses technology in a face-to-face classroom
environment (Palloff & Pratt, 2011).
• Apprentice-Faculty who have taught online classes or course for two or three
terms (Palloff & Pratt, 2011).
• Insider-Faculty who is comfortable with teaching online classes or courses, and
have taught three or more course for more than two semester. An Insider is
familiar with the management online technologies and have designed one or wo
online courses (Palloff & Pratt, 2011).
• Master-Faculty who have taught online classes for more than two or three years
and designed multiple course curriculums and instructions. Also, serves as
mentors and supports their peers (Palloff & Pratt, 2011).
Theories for Distance Learning
• The theory of information
transmission and
connection using the web
or networks.
Connectivism
• The theory of learners
behaviors and
communication between
the facilitator and learner.
Transactional
Distance Learning
• The theory of how learning
activities affect the learner
and what motivates and
engages the learner. This
theory includes team
collaboration exercises and
communication.
Activity Theory
• The theory of physiological,
behavioral, and
convictional perspective.
What influences change
and transformation in a
teacher-to-student learning
environment.
Transformative
Learning Theory
Theories for Engaging Distance Learners
• Introductions
• Technology Mechanics & Course
Knowledge
• Be Presence
• Give Positive Feedback &
Critiques
• Be Welcoming, Intriguing, and
Interesting…
Picture Reference:
http://www.learntoday.in/blog/wp-content/uploads/2013/01/Distance-learning.gif
Application Examples of Each Theory
• Connectivism: Task learners to initiate a live chat using the educational
institution’s online applications. The live chat should be assigned using
the guidelines of the organization. Activities should be course related.
• Transactional Distance Learning: Assign learners to create course related
questions and present the questions during class discussion or post on
forum.
• Activity Theory: Arrange learners in a group, and assign them course
related case studies. Task them to analyze the study and identify as a
group potential problems or make recommendations on how to improve
the problem. Discuss in class.
• Transformative Learning Theory: Encourage learners to on course
concepts and objectives and share their thoughts and feelings during
class discussion(Cooper,2013).
Part III
Management & Technology Tools
Distance Learning Mentor Program Learning
Goals & Objectives
• Communication
• Supporter/Protector
• Training
– Technology
– Organization
Procedures
– Organization Policies
– Benefits
Distance Learning Mentor Identification Criteria
• Communication Skills
• Presences
• 3 or more years of Facilitating
Distance Learning Experience
• 6 or more successfully taught
courses, classes, or training
programs
• Technology Familiarity
• Educational Institution Goals and
Policies Knowledge
Image Reference:
http://romebusinessschool.it/wp-
content/uploads/2011/10/Coaching-Mentoring.jpg
Management and Evaluation Programs for Facilitators
Educational
Institution’s Policies,
Regulations, Rules,
Mission, Goals,
Vision, and Practices
Faculty Learning
Community
Approaches
Management Programs for Facilitators
Challenges & Strategies
• Is this online class or course effective?
Conduct evaluations to measure the effectiveness of each class or course. This strategy
will provide critical information on how well the facilitator is performing as well as the
learners.
• Are facilitators knowledgeable?
Provide mentors and training to all new distance learning facilitators, which will provide
facilitators with the tools needed to successfully facilitate their online class or course.
• Is the online instructors flexible or available?
Emphasis the importance of developing a presence online. Provide facilitators with time
management training to enhance their skills in managing distance learning program
schedules.
• Do online facilitators have all the support they need to successfully facilitate a
distance learning class or course?
Provide distance learning facilitators with mentors and technical support.
Evaluation Strategies for Facilitators
• Facilitators Performance
Evaluations(Completed by
Mentors)
• Student- Facilitators Evaluation
(Completed by Students)
• End-of Year Performance
Evaluation(Completed by
Educational Institution
Management Team)
Picture Reference:
http://wwwassets.rand.org/education/projects/evaluating-teaching-
effectiveness/jcr:content/par/teaser.aspectfit.0x1200.jpg/14237535663
89.jpg
Evaluation and Management Strategies Align
• The evaluation and management strategies will
align with the identification of effective faculty
skills and behaviors by:
– Analyzing Novice Facilitator’s Training Needs
– Ensuring Distance Learning Facilitators are knowledgeable in
the educational institution’s policies and teaching practices.
– Providing a support system for distance learning facilitators.
– Offering a mentorship program to improve communication
skills.
Learning Platform: LMS/CRM
Practices/Applications
Learning Management System
• LMS:
– Present information, such as
lectures or videos
– Conduct class discussions
– Conduct private discussions
– Receive assignments
– Provide assignment feedback
and grades
– Deliver Course Content
Course Management System
• CRM:
– Conduct class discussions
– Post course assignments
– Provide assignment feedback
and grades
– Post discussion broads
– Interact via emails
– Provides chat tool allowing
synchronous communication
Three Student Technology or Media Tools
• Audio
– Podcast
• Video
– Google Plus Hangouts
– Face Time
• Visuals and Infographics:
– Prezi
• Games and Simulations:
– Example: Virtual
Organization-University
of Phoenix Image Reference:
http://edudemic.com/wp-
content/uploads/2012/12/teaching_with_technology.jpg
Three Student Technology or Media Tools
How They Engage?
• Audio: Distance Learning Facilitators can utilize podcast to record lectures or
additional course references and upload to class forum for a reference tool.
• Video: Distance Learning Facilitators can use Google Hangouts as a live chat tool
to connect with online students, which can minimize isolation online students
often experience.
• Visual and Infographics: Distance Learning Facilitators can use presentation
applications such as Prezi to deliver course content in an invigorating way.
• Games and Simulations: Distance Learning Facilitators can use online games and
simulation approved by their educational institution to promote course concepts
comprehension and present real-world experiences.
PART IV
ISSUES & CLASSROOM MANAGEMENT
Three Student Collaboration Technology Tools
– IPhone, Androids, or other
mobile devices
– Texting, Emails, or Instant
Messaging
– Google Hangout, Skype, or
Face Time
– Classroom Learning
Platform: LMS & CMS-
Classroom Discussion
Boards & Forums
Picture Reference:
https://www.bing.com/images/search?q=People+Using+Technology+at+Work&view=detai
lv2&&id=1FE27065692D0700141E51AA0D69A6B65FD72831&selectedIndex=1&ccid=Xr4Te
hWi&simid=607991486788337763&thid=OIP.M5ebe137a15a290dbb5f598b89520ffe7o0&a
jaxhist=0
Who’s Who ? Learners…..
Learners Descriptions
Cultural Learner Learners who influenced by beliefs, customs, arts,
a particular society, group, place, or time. For
example, some students may not believe in using
certain technology due to beliefs or social status.
Experiential Learners Learners who learn based on logics versus
opinionated experiences.
Experienced Learners Learners who learn based on real-world
experiences and concepts.
Synchronous -Vs- Asynchronous Facilitation Skills
Synchronous
• Time Management
• Student Engagement
• Manage Real Time Environment
• Knowledgeable on Course
• Knowledge on Technology
Mechanics
• Effective Communication Skills
• Flexible/Present
Asynchronous
• Time Management
• Student Engagement
• Encourage Self-Learning
• Provide Positive Feedback
• Encourage Self- Motivation
• Effective Communication Skills
• Be Available
• Knowledge on Technology Mechanics
Three Technology Management Issues and Resolutions
Technology Management Issues
• Technology Capabilities
• Lack of Computer Skills
• Learning Styles/Preferences
• Technology Connection
Resolutions
• Communicate to learners the importance of
reviewing the educational institution’s or
organization’s technology tutorials and upload the
recommended software or use technical tools for
accessing online classes or courses.
• Provide learners with additional course resources,
which may assist with utilizing a specific technical
software or application.
• Distance learning facilitators should be mindful of
their learners different learning styles. Provide
learners with a variety of options for completing
assignments and resources for researching course
content.
• Technology connection can happen to anyone. Be
sure to encourage learners to email, text, phone, or
message facilitators or classmates with technology
connection issues that may interfere with
completing class or course assignments.
Classroom Management Issues and Resolutions
Learners Feedback
• Miscommunication
• Lack of Technology Comprehension
• Course Content Comprehension
• Learners Isolation
Resolutions
• Be Clear & Concise when communicating
course objectives and goals.
• Provide technology applications that are easy
to use and include technical support
resources.
• Initiate class or group discussions that are
productive and course content related.
• Be presence and available to provide student
with positive support and substantive
feedback in a timely manner.
Classroom Management Issues and Resolutions
Challenging Learners Behaviors
• Cyber-Bullying
• Inappropriate Posts
• Lack of Participation or Engagement
Resolutions
• Be clear about the educational institution’s
or organization’s policies on cyber-bulling.
State your expectations clear and concise.
There is no room for error when reporting
cyber-bulling or online harassment.
• Be prompt and respond in a timely manner
to any inappropriate posts or comments. The
educational institution or organization will
have strategies and policies set forth to
outline the appropriate actions for defusing
this issue.
• Be presence and respond to all learners with
positive feedback. Consult with the learner
via email or private messaging to discuss
reasons for lack of participation or
engagement. Seek out other learning
options, which may assist the learner with
comprehending course objectives or topics.
ADA Learners and Associated Strategies
• Americans with Disabilities Act
– According to U.S. Equal Employment Opportunity Commission (2009),
“Barriers to employment, transportation, public accommodations, public
services, and telecommunications have imposed staggering economic and
social costs on American society and have undermined our well-intentioned
efforts to educate, rehabilitate, and employ individuals with disabilities. By
breaking down these barriers, the Americans with Disabilities Act (ADA) will
enable society to benefit from the skills and talents of individuals with
disabilities, will allow us all to gain from their increased purchasing power
and ability to use it, and will lead to fuller, more productive lives for all
Americans. The Americans with Disabilities Act gives civil rights protections
to individuals with disabilities similar to those provided to individuals on the
basis of race, color, sex, national origin, age, and religion. It guarantees equal
opportunity for individuals with disabilities in public accommodations,
employment, transportation, State and local government services, and
telecommunications,” (Americans with Disabilities Act: Questions and
Answers).
ADA Associated Strategies
• Do not discriminate.
• Be patient
• Be Flexible
• Be Present
• Provide resources that can assist ADA Learners with receiving the same
advantages as a learner without disabilities.
– Braille
– Large Print
– Audiocassette
– Electronic file on computer disk.
– Your educational institution or organization will have policies and
practices to address learners with disabilities as well.
DistanceLearningFacilitation
Get Familiar
Achieve
Mastery
Distance Learning Facilitation Goal Chart
Get
Experienced
Knowledge Mentor Performance Evaluation
Summary
Many educational institutions and organizations provide different forms of
training and instruction to their distance learning facilitators and learners.
Moreover, they will provide the appropriate training necessary to conduct
distance learning facilitation. A good institution or organization will provide faculty
mentors, manuals, technical support, and additional resources, which will
empower a new distance learning facilitator. The most important factors to
remember when beginning your distance learning facilitator’s duty is too:
 Prepare for Controversy
 Be Present
 Be Supportive
 Be Direct, Concise, & Clear
 Promote Critical Thinking
 Be Welcoming
 Try to incorporate a means of bridging the human interaction gap…
Resources
• Cooper, S. (2013). Theories Of Learning In Educational Psychology. Retrieved from http://www.lifecircles-
inc.com/Learningtheories/humanist/mezirow.html
• Dewey, J. and Bentley, A. F. (1949) Knowing and the Known, Boston: Beacon Press.
• etools4Education . (2015). Retrieved from http://www.online-distance-learning-education.com/effective-teacher.html#.Vq6EyY-
cGF4
• Haslam, J. (2016). ELearners.com. Retrieved from http://www.elearners.com/online-education-resources/degrees-and-
programs/synchronous-vs-asynchronous-classes/
• Moore, M. (1997). "Theory of transactional distance." Keegan, D., ed. "Theoretical Principles of Distance Education, Routledge, pp.
22-38.
• Palloff, R. M., & Pratt, K. (2011). The Excellent Online Instructor: Strategies for Professional Development. Retrieved from The
University of Phoenix eBook Collection database.
• Siemens, G. (2005, January). Connectivism: A Learning Theory for the Digital Age. International Journal of Instructional Technology
and Distance Learning, 2(1), 65. Retrieved from http://itdl.org/Journal/Jan_05/Jan_05.pdf
• Smith, D. (2012). Bright Hub Inc. Retrieved from http://www.brighthub.com/education/online-learning/articles/22671.aspx
• TechTarget , (2016 ). Retrieved from http://searchcio.techtarget.com/definition/learning-management-system
• U.S. Equal Employment Opportunity Commission . (2009). Retrieved from http://www.ada.gov/q&aeng02.htm
QUESTIONS?

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Asynchronous Facilitator Training Program

  • 1. ASYNCHRONOUS FACILITATOR TRAINING PROGRAM Tammy Coleman Jump February 15, 2016 University of Phoenix CUR/532-Facilitating Online Learning Professor Danene Mims
  • 2. INTRODUCTION Welcome to the Distance Learning Training Program. This training presentation is for educational facilitators with no experience facilitating a distance learning program. This presentation will discuss a variety of distance learning theories, concepts, applications, and practices, which will provide you with the necessary tools needed to facilitate learning classes or courses online.
  • 3. PART I VITAL INFORMATION IN FACILITATOR TRAINING
  • 4. Training Program Audience • Higher Education Faculty Members • Basic Computer/Technical Skills • No Distance Learning Facilitation Experience • Novice Distance Learning Facilitation Experience
  • 5. Training Program Goals  Learners will learn how to develop their presence when engaging in distance learning facilitation.  Learners will learn various concepts and theories for facilitating distance learning classes or courses.  Learners will learn how to provide positive feedback to students in a distance learning environment.  Learners will learn how to manage their time efficiently and respond to distance learning participants in a timely manner.  Learners will learn how to encourage learners to maximize their learning abilities/styles by developing fun and innovative methods for initiating discussion and interaction.
  • 6. Training Program Objectives • Learners will be actively presence and engage in distance learning facilitation. • Learners will develop an understanding of the various concepts and theories for facilitating distance learning classes or courses. • Learners will provide positive and substantive feedback to students in a distance learning environment. • Learners will develop a strategic plan for managing their time efficiently for facilitating distance learning classes and courses. • Learners will create a fun and invigorating distance learning environment by developing eccentric and engaging learning objectives.
  • 7. Summative Assessment • Learners will submit a variety of course assignments that will be used to measure their knowledge and comprehension level for training program: – Assignment 1: Post a biograph. Include your educational background, teaching experiences, and what your expectations are for your learners/students. – Assignment 2: Create a PowerPoint Presentation explaining the importance of online presences. Include three strategies you will use to develop our online presence and initiate interaction with your learners/students. – Assignment 3: Learners will be assigned to groups/learning teams, and given a case study to analyze and identify various technological tools and applications, which can be used as resources for facilitating distance learning programs. Each group will create a PowerPoint Presentation and present their findings during a 2 hour webinar session. The webinar will be manage by the instructor and time slots will be assigned by training program instructor. – Assignment 4: Learners will identify one distance learning theory, and write a dissertation explaining why the identified theory best relate to their teaching practices. – Assignment 5: Learners will complete an end-of-course assessment and course survey. The end-of-course assessment format will be presented in a collaborative jeopardy game challenge.
  • 8. Summative Assessment Grading Scale Assignment 1 Introduction 20 pts Grammar, Spelling, and Mechanics Assignment 2 PPT –vs- Presence 20 pts Grammar, Spelling, and Mechanics Assignment 3 Case Study 20 pts Grammar, Spelling, and Mechanics of Presentation Participation in Webinar Assignment 4 Distance Learning Theories 20 pts Grammar, Spelling, and Mechanics Assignment 5 Training Course Jeopardy 20 pts Points will be based on Game Participation
  • 9. PART II FACILITATOR SKILLS AND INSTRUCTIONAL MATERIAL Picture Reference: http://img.ehowcdn.com/750x500/ehow/images/a08/8e/gl/instructional- materials-effective-teaching-800x800.jpg
  • 10. Training Materials • Required Skills for Effective Distance Learning Facilitators – Communication – Course Knowledge – Time Management/Organization Skills – Commitment Picture Reference: http://cdn2.hubspot.net/hub/388853/file-1693496780- jpg/Blog/Integrate-Corporate-Training- Materials.jpg?t=1412120341378
  • 11. Training Materials • Strategies for Effective Distance Learning Facilitators – Communication is displayed when an online facilitator initiates an online class or course discussion relatable to course objectives. – Distance learning facilitators can demonstrate class or course knowledge by tailoring course objectives to students comprehension level per organizations policies. – Distance learning facilitators can demonstrate distance learning course management by being flexible, responsive and presence to their online students. Feedback should be given in a timely manner to promote educational and overall student support. – Distance learning facilitators can task online students with assignments or projects that stimulates their learning abilities. Also, distance learning facilitators can use exciting and new technology applications that encourages students to use their creativity and share their own subject related experiences and knowledge.
  • 12. Phases of Development for Distance Learning Facilitators • Visitor- Dibbles & Dabbles with technology in a face-to-face classroom environment (Palloff & Pratt, 2011). • Novice-Faculty who consistently uses technology in a face-to-face classroom environment (Palloff & Pratt, 2011). • Apprentice-Faculty who have taught online classes or course for two or three terms (Palloff & Pratt, 2011). • Insider-Faculty who is comfortable with teaching online classes or courses, and have taught three or more course for more than two semester. An Insider is familiar with the management online technologies and have designed one or wo online courses (Palloff & Pratt, 2011). • Master-Faculty who have taught online classes for more than two or three years and designed multiple course curriculums and instructions. Also, serves as mentors and supports their peers (Palloff & Pratt, 2011).
  • 13. Theories for Distance Learning • The theory of information transmission and connection using the web or networks. Connectivism • The theory of learners behaviors and communication between the facilitator and learner. Transactional Distance Learning • The theory of how learning activities affect the learner and what motivates and engages the learner. This theory includes team collaboration exercises and communication. Activity Theory • The theory of physiological, behavioral, and convictional perspective. What influences change and transformation in a teacher-to-student learning environment. Transformative Learning Theory
  • 14. Theories for Engaging Distance Learners • Introductions • Technology Mechanics & Course Knowledge • Be Presence • Give Positive Feedback & Critiques • Be Welcoming, Intriguing, and Interesting… Picture Reference: http://www.learntoday.in/blog/wp-content/uploads/2013/01/Distance-learning.gif
  • 15. Application Examples of Each Theory • Connectivism: Task learners to initiate a live chat using the educational institution’s online applications. The live chat should be assigned using the guidelines of the organization. Activities should be course related. • Transactional Distance Learning: Assign learners to create course related questions and present the questions during class discussion or post on forum. • Activity Theory: Arrange learners in a group, and assign them course related case studies. Task them to analyze the study and identify as a group potential problems or make recommendations on how to improve the problem. Discuss in class. • Transformative Learning Theory: Encourage learners to on course concepts and objectives and share their thoughts and feelings during class discussion(Cooper,2013).
  • 16. Part III Management & Technology Tools
  • 17. Distance Learning Mentor Program Learning Goals & Objectives • Communication • Supporter/Protector • Training – Technology – Organization Procedures – Organization Policies – Benefits
  • 18. Distance Learning Mentor Identification Criteria • Communication Skills • Presences • 3 or more years of Facilitating Distance Learning Experience • 6 or more successfully taught courses, classes, or training programs • Technology Familiarity • Educational Institution Goals and Policies Knowledge Image Reference: http://romebusinessschool.it/wp- content/uploads/2011/10/Coaching-Mentoring.jpg
  • 19. Management and Evaluation Programs for Facilitators Educational Institution’s Policies, Regulations, Rules, Mission, Goals, Vision, and Practices Faculty Learning Community Approaches
  • 20. Management Programs for Facilitators Challenges & Strategies • Is this online class or course effective? Conduct evaluations to measure the effectiveness of each class or course. This strategy will provide critical information on how well the facilitator is performing as well as the learners. • Are facilitators knowledgeable? Provide mentors and training to all new distance learning facilitators, which will provide facilitators with the tools needed to successfully facilitate their online class or course. • Is the online instructors flexible or available? Emphasis the importance of developing a presence online. Provide facilitators with time management training to enhance their skills in managing distance learning program schedules. • Do online facilitators have all the support they need to successfully facilitate a distance learning class or course? Provide distance learning facilitators with mentors and technical support.
  • 21. Evaluation Strategies for Facilitators • Facilitators Performance Evaluations(Completed by Mentors) • Student- Facilitators Evaluation (Completed by Students) • End-of Year Performance Evaluation(Completed by Educational Institution Management Team) Picture Reference: http://wwwassets.rand.org/education/projects/evaluating-teaching- effectiveness/jcr:content/par/teaser.aspectfit.0x1200.jpg/14237535663 89.jpg
  • 22. Evaluation and Management Strategies Align • The evaluation and management strategies will align with the identification of effective faculty skills and behaviors by: – Analyzing Novice Facilitator’s Training Needs – Ensuring Distance Learning Facilitators are knowledgeable in the educational institution’s policies and teaching practices. – Providing a support system for distance learning facilitators. – Offering a mentorship program to improve communication skills.
  • 23. Learning Platform: LMS/CRM Practices/Applications Learning Management System • LMS: – Present information, such as lectures or videos – Conduct class discussions – Conduct private discussions – Receive assignments – Provide assignment feedback and grades – Deliver Course Content Course Management System • CRM: – Conduct class discussions – Post course assignments – Provide assignment feedback and grades – Post discussion broads – Interact via emails – Provides chat tool allowing synchronous communication
  • 24. Three Student Technology or Media Tools • Audio – Podcast • Video – Google Plus Hangouts – Face Time • Visuals and Infographics: – Prezi • Games and Simulations: – Example: Virtual Organization-University of Phoenix Image Reference: http://edudemic.com/wp- content/uploads/2012/12/teaching_with_technology.jpg
  • 25. Three Student Technology or Media Tools How They Engage? • Audio: Distance Learning Facilitators can utilize podcast to record lectures or additional course references and upload to class forum for a reference tool. • Video: Distance Learning Facilitators can use Google Hangouts as a live chat tool to connect with online students, which can minimize isolation online students often experience. • Visual and Infographics: Distance Learning Facilitators can use presentation applications such as Prezi to deliver course content in an invigorating way. • Games and Simulations: Distance Learning Facilitators can use online games and simulation approved by their educational institution to promote course concepts comprehension and present real-world experiences.
  • 26. PART IV ISSUES & CLASSROOM MANAGEMENT
  • 27. Three Student Collaboration Technology Tools – IPhone, Androids, or other mobile devices – Texting, Emails, or Instant Messaging – Google Hangout, Skype, or Face Time – Classroom Learning Platform: LMS & CMS- Classroom Discussion Boards & Forums Picture Reference: https://www.bing.com/images/search?q=People+Using+Technology+at+Work&view=detai lv2&&id=1FE27065692D0700141E51AA0D69A6B65FD72831&selectedIndex=1&ccid=Xr4Te hWi&simid=607991486788337763&thid=OIP.M5ebe137a15a290dbb5f598b89520ffe7o0&a jaxhist=0
  • 28. Who’s Who ? Learners….. Learners Descriptions Cultural Learner Learners who influenced by beliefs, customs, arts, a particular society, group, place, or time. For example, some students may not believe in using certain technology due to beliefs or social status. Experiential Learners Learners who learn based on logics versus opinionated experiences. Experienced Learners Learners who learn based on real-world experiences and concepts.
  • 29. Synchronous -Vs- Asynchronous Facilitation Skills Synchronous • Time Management • Student Engagement • Manage Real Time Environment • Knowledgeable on Course • Knowledge on Technology Mechanics • Effective Communication Skills • Flexible/Present Asynchronous • Time Management • Student Engagement • Encourage Self-Learning • Provide Positive Feedback • Encourage Self- Motivation • Effective Communication Skills • Be Available • Knowledge on Technology Mechanics
  • 30. Three Technology Management Issues and Resolutions Technology Management Issues • Technology Capabilities • Lack of Computer Skills • Learning Styles/Preferences • Technology Connection Resolutions • Communicate to learners the importance of reviewing the educational institution’s or organization’s technology tutorials and upload the recommended software or use technical tools for accessing online classes or courses. • Provide learners with additional course resources, which may assist with utilizing a specific technical software or application. • Distance learning facilitators should be mindful of their learners different learning styles. Provide learners with a variety of options for completing assignments and resources for researching course content. • Technology connection can happen to anyone. Be sure to encourage learners to email, text, phone, or message facilitators or classmates with technology connection issues that may interfere with completing class or course assignments.
  • 31. Classroom Management Issues and Resolutions Learners Feedback • Miscommunication • Lack of Technology Comprehension • Course Content Comprehension • Learners Isolation Resolutions • Be Clear & Concise when communicating course objectives and goals. • Provide technology applications that are easy to use and include technical support resources. • Initiate class or group discussions that are productive and course content related. • Be presence and available to provide student with positive support and substantive feedback in a timely manner.
  • 32. Classroom Management Issues and Resolutions Challenging Learners Behaviors • Cyber-Bullying • Inappropriate Posts • Lack of Participation or Engagement Resolutions • Be clear about the educational institution’s or organization’s policies on cyber-bulling. State your expectations clear and concise. There is no room for error when reporting cyber-bulling or online harassment. • Be prompt and respond in a timely manner to any inappropriate posts or comments. The educational institution or organization will have strategies and policies set forth to outline the appropriate actions for defusing this issue. • Be presence and respond to all learners with positive feedback. Consult with the learner via email or private messaging to discuss reasons for lack of participation or engagement. Seek out other learning options, which may assist the learner with comprehending course objectives or topics.
  • 33. ADA Learners and Associated Strategies • Americans with Disabilities Act – According to U.S. Equal Employment Opportunity Commission (2009), “Barriers to employment, transportation, public accommodations, public services, and telecommunications have imposed staggering economic and social costs on American society and have undermined our well-intentioned efforts to educate, rehabilitate, and employ individuals with disabilities. By breaking down these barriers, the Americans with Disabilities Act (ADA) will enable society to benefit from the skills and talents of individuals with disabilities, will allow us all to gain from their increased purchasing power and ability to use it, and will lead to fuller, more productive lives for all Americans. The Americans with Disabilities Act gives civil rights protections to individuals with disabilities similar to those provided to individuals on the basis of race, color, sex, national origin, age, and religion. It guarantees equal opportunity for individuals with disabilities in public accommodations, employment, transportation, State and local government services, and telecommunications,” (Americans with Disabilities Act: Questions and Answers).
  • 34. ADA Associated Strategies • Do not discriminate. • Be patient • Be Flexible • Be Present • Provide resources that can assist ADA Learners with receiving the same advantages as a learner without disabilities. – Braille – Large Print – Audiocassette – Electronic file on computer disk. – Your educational institution or organization will have policies and practices to address learners with disabilities as well.
  • 35. DistanceLearningFacilitation Get Familiar Achieve Mastery Distance Learning Facilitation Goal Chart Get Experienced Knowledge Mentor Performance Evaluation
  • 36. Summary Many educational institutions and organizations provide different forms of training and instruction to their distance learning facilitators and learners. Moreover, they will provide the appropriate training necessary to conduct distance learning facilitation. A good institution or organization will provide faculty mentors, manuals, technical support, and additional resources, which will empower a new distance learning facilitator. The most important factors to remember when beginning your distance learning facilitator’s duty is too:  Prepare for Controversy  Be Present  Be Supportive  Be Direct, Concise, & Clear  Promote Critical Thinking  Be Welcoming  Try to incorporate a means of bridging the human interaction gap…
  • 37. Resources • Cooper, S. (2013). Theories Of Learning In Educational Psychology. Retrieved from http://www.lifecircles- inc.com/Learningtheories/humanist/mezirow.html • Dewey, J. and Bentley, A. F. (1949) Knowing and the Known, Boston: Beacon Press. • etools4Education . (2015). Retrieved from http://www.online-distance-learning-education.com/effective-teacher.html#.Vq6EyY- cGF4 • Haslam, J. (2016). ELearners.com. Retrieved from http://www.elearners.com/online-education-resources/degrees-and- programs/synchronous-vs-asynchronous-classes/ • Moore, M. (1997). "Theory of transactional distance." Keegan, D., ed. "Theoretical Principles of Distance Education, Routledge, pp. 22-38. • Palloff, R. M., & Pratt, K. (2011). The Excellent Online Instructor: Strategies for Professional Development. Retrieved from The University of Phoenix eBook Collection database. • Siemens, G. (2005, January). Connectivism: A Learning Theory for the Digital Age. International Journal of Instructional Technology and Distance Learning, 2(1), 65. Retrieved from http://itdl.org/Journal/Jan_05/Jan_05.pdf • Smith, D. (2012). Bright Hub Inc. Retrieved from http://www.brighthub.com/education/online-learning/articles/22671.aspx • TechTarget , (2016 ). Retrieved from http://searchcio.techtarget.com/definition/learning-management-system • U.S. Equal Employment Opportunity Commission . (2009). Retrieved from http://www.ada.gov/q&aeng02.htm

Editor's Notes

  • #3: Welcome to the Distance Learning Training Program. This training presentation is for educational facilitators with no experience facilitating a distance learning program. This presentation will discuss a variety of distance learning theories, concepts, applications, and practices, which will provide you with the necessary tools needed to facilitate learning classes or courses online.
  • #4: Image Reference: https://www.bing.com/images/search?q=Vital+Information+&view=detailv2&&id=DE3E6D5463AFAA83E904A4883EBCFB6A77738FF0&selectedIndex=32&ccid=HU6zGFvl&simid=608044070083231794&thid=OIP.M1d4eb3185be5c1bb95309fa8edd528b0o0&ajaxhist=0
  • #5: Training Program Audience Higher Education Faculty Members Basic Computer/Technical Skills No Distance Learning Facilitation Experience Novice Distance Learning Facilitation Experience
  • #6: Training Program Goals Learners will learn how to develop their presence when engaging in distance learning facilitation. Learners will learn various concepts and theories for facilitating distance learning classes or courses. Learners will learn how to provide positive feedback to students in a distance learning environment. Learners will learn how to manage their time efficiently and respond to distance learning participants in a timely manner. Learners will learn how to encourage learners to use their learning abilities/styles by developing fun and innovative methods for initiating discussion and interaction.
  • #7: Training Program Objectives Learners will be actively presence and engage in distance learning facilitation. Learners will develop an understanding on various concepts and theories for facilitating distance learning classes or courses. Learners will provide positive and substantive feedback to students in a distance learning environment. Learners will develop a strategic plan for managing their time efficiently for facilitating distance learning classes and course. Learners will create a fun and invigorating distance learning environment by developing eccentric and engaging learning objectives.
  • #8: Learners will submit a variety of course assignments that will be used to measure their knowledge and comprehension level for training program: Assignment 1: Post a biograph. Include your educational background, teaching experiences, and what your expectations are for your learners/students. Assignment 2: Create a PowerPoint Presentation explaining the importance of online presences. Include three strategies you will use to develop our online presence and initiate interaction with your learners/students. Assignment 3: Learners will be assigned to groups/learning teams, and given a case study to analyze and identify various technological tools and applications, which can be used as resources for facilitating distance learning programs. Each group will create a PowerPoint Presentation and present their findings during a 2 hour webinar session. The webinar will be manage by the instructor and time slots will be assigned by training program instructor. Assignment 4: Learners will identify one distance learning theory, and write a dissertation explaining why the identified theory best relate to their teaching practices. Assignment 5: Learners will complete an end-of-course assessment and course survey.
  • #10: Picture Reference: http://img.ehowcdn.com/750x500/ehow/images/a08/8e/gl/instructional-materials-effective-teaching-800x800.jpg
  • #11: Training Materials: Required Skills for Effective Distance Learning Facilitators Communication: Becoming an effective online facilitator requires discipline, practice, and guidance from a mentor. Effective online facilitators should have high expectations for themselves and students. Distance learning facilitators can demonstrate their expectations by explaining their positive expectations to their students and encourage their students that each individual should be responsible for their contributions and interactions in the online class or course environment. Positive expectations should be communicated with a welcoming demeanor. New online facilitators can begin this course of action by introducing themselves/post a biograph and include their expectations. Knowledge: Distance learning facilitators should be knowledgeable in their craft. Being knowledgeable fosters confidence. Also, distance learning facilitators should have the necessary skills for designing, developing, and implementing course curriculums or lessons. This skill enables facilitators to quickly respond to unexpected course material change or evaluate if the students are comprehending the course curriculum or lesson ("Etools4education ", 2015). Management: Not only do distance learning facilitators require skills to manage an online classroom or course, but also requires discipline and time management skills. It is very important for a distance learning facilitator to be presence. Being presence and responding to online students post or feedback is crucial. Online students need to feel a sense of support and empathy. Especially, if the physical presence is not available. Being available, flexible and presence is important in an online learning environment ("Etools4education ", 2015). Commitment: Distance learning facilitators have to be committed to helping students and doing the best job possible. Have Fun! Enthusiasm in the classroom. Encourage and motivate online students to partake in class discussions and challenges. Create a welcoming learning environment that is fun, but respectful and educational ("Etools4education ", 2015). Slide Reference: etools4Education . (2015). Retrieved from http://www.online-distance-learning-education.com/effective-teacher.html#.Vq6EyY-cGF4
  • #12: Strategies for Effective Distance Learning Facilitators Communication is displayed when an online facilitator initiates an online class or course discussion relatable to course objectives. Distance learning facilitators can demonstrate class or course knowledge by tailor course objectives to students comprehension level per organization policy. Distance learning facilitators can demonstrate distance learning course management by being flexible, responsive and presence to their online students. Feedback should be given in a timely manner to promote educational and overall student support. Distance learning facilitators can task online students with assignments or projects that stimulates their learning abilities. Also, distance learning facilitators can use exciting and new technology applications that encourages student s to use their creativity and share their own subject related experiences and knowledge.
  • #13: Visitor- Dibbles & Dabbles with technology in a face-to-face classroom environment (Palloff & Pratt, 2011). Novice-Faculty who consistently uses technology in a face-to-face classroom environment (Palloff & Pratt, 2011). Apprentice-Faculty who have taught online classes or course for two o three terms (Palloff & Pratt, 2011). Insider-Faculty who is comfortable with teaching online classes or courses, and have taught three or more course for more than two semester. An Insider is familiar with the management online technologies and have designed one or wo online courses (Palloff & Pratt, 2011). Master-Faculty who have taught online classes for more than two or three years and designed multiple course curriculums and instructions. Also, serves as mentors and supports their peers (Palloff & Pratt, 2011).
  • #14: Theories for Distance Learners Connectivism: This theory explains how technology has created opportunities for people to learn and share information across the world using the web. Connectivism was originated by George Siemens and Stephen Downes. Connectivism core principles are an integrations of network, trails and errors, and complex self-organized theories based on the learners opinions, how learning connects to information sources, and the importance of maintaining those sources for facilitating learning (Siemens, 2005). Transactional Distance Learning: Transactional distance learning is a continuous learning process rather than a discrete variable, a relative rather than an absolute term. It is a psychological and communications space that is the transactional distance (Dewey & Bentley, 1949) . In other words, transactional learning is the theory of behavior and the communitive exchange between the instructor and learner. Source for Transitional Distance Learning: http://isites.harvard.edu/fs/docs/icb.topic541040.files/Moore%20Theory%20of%20Transactional%20Distance%20from%20Keegan%20Theoretical%20Principles%20of%20Distance%20Education.pdf Activity Theory: This theory is a descriptive tool for a system. It describes the core principles of why, what, and when learners are motivated to interact in a distance learning environment. Transformative Learning Theory: This theory is based on the learners physiological, behavioral, and convictional perspective. This theory originated by Jack Mezirow . Transformative learning core principles are all about learners reflection on themselves, past experiences, and how the new concepts have influenced their perspectives.
  • #15: Theories for Engaging Distance Learners The distance learning theories general purpose is the provide a visual logical on how to engage and motivate distance learners. These theories for engaging distance learning students are common, but piratical. Introductions: Know your Learners Technology Mechanics & Course Knowledge: Be familiar with the distance learning program and learn the mechanics of how to use the software or applications. Be Presence: Time Management is a critical skill. Give Positive Feedback & Critiques: Communicate with your learners in a positive and constructive manner. Be Welcoming, Intriguing, and Interesting: Create a fun and respectful learning environment, which learners will feel welcomed to share their experiences and support to other course learners.
  • #18: Mentor Program for Faculty Mentoring programs for faculty are beneficial to mentors, mentee, and the learners. Mentor programs for faculty is meant to help new members adjust to their new environment, and provide guidance for enhancing their teaching skills to fit the needs of that new environment. Mentor programs can be performed in a formal or informal environment. A good mentor does not have to be a CEO or a Director of a Fortune 500 Company or organization. The main goals and objectives for mentor programs for faculties are to enhance communication skills, provide a strong support system, and provide additional training in certain areas that require improvement such as technology, management, or communication skills. Also, the mentor will provide insightful information about the organizational procedures, policies, and benefits. Furthermore, the mentor will help the mentee with developing networking relationships internally and externally.
  • #19: Mentor Identification Criteria A distance learning mentor should have at least three or more years of experience in facilitating a distance learning environment. A distance learning facilitator should have successfully taught six or more distance learning classes, courses, or training programs. A distance learning mentor does not have to be an expert in technology, but at least familiar with the educational institution’s technological software or applications, rules, policies, and overall mission when engaging in a distance learning mentorship program. Moreover, a distance learning mentor should have great communication skills and demonstrate online presences. These criteria's may vary depending on the educational institution’s requirements for their mentorship program.
  • #20: Management and Evaluation Programs for Facilitators How might the faculty learning community approach affect management? The faculty learning community approach should be adjacent to the educational institution’s policies, regulations, goals, mission, and vision. The learning community should reflect the educational institutions mission in providing accessible and comprehensive education and learning environment to all learners. The community should not affect the institution’s management if the community’s goals are aligned with the institutions goals. However, there may be minor adjustments made to the faculty learning community approach to fit the need of its learners.
  • #21: Management and Evaluation Programs for Facilitators Identify the specific challenges and strategies used to manage adjunct faculty from a distance. The following questions listed in this slide will address the challenges as questions faced by all educational institution’s management teams. Is this online class or course effective? Conduct evaluations to measure the effectiveness of each class or course. This strategy will provide critical information on how well the facilitator is performing as well as the learners. Are facilitators knowledgeable? Provide mentors and training to all new distance learning facilitators, which will provide facilitators with the tools needed to successfully facilitate their online class or course. Is the online instructors flexible or available? Emphasis the importance of developing a presence online. Provide facilitators with time management training to enhance their skills in managing distance learning program schedules. Do online facilitators have all the support they need to successfully facilitate a distance learning class or course? Provide distance learning facilitators with mentors and technical support.
  • #22: Evaluation Strategies for Facilitators Three strategies that can be utilized to evaluate a facilitator’s performance are: Facilitators Performance Evaluation: The evaluation can be completed by the facilitator’s mentor, which the mentor measures the facilitator’s knowledge on the educational institution’s policies, course knowledge, and overall effect in facilitating their students. Student-Facilitator Evaluation: The evaluation is completed by the students, which they provide feedback on the facilitator’s performance and course objectives. End-of Year Performance Evaluation: The evaluation is completed by the educational institution’s management team, board members, and dean, which they collectively review and analyze the mentor’s and students feedback on the performance of the facilitator.
  • #23: How will the evaluation and management strategies align with the identification of effective faculty skills and behaviors in Part I? The evaluation and management strategies will align with the identification of effective faculty skills and behaviors by: Analyzing Novice Facilitator’s Training Needs Ensuring Distance Learning Facilitators are knowledgeable in the educational institution’s policies and teaching practices. Providing a support system for distance learning facilitators. Offering a mentorship program to improve communication skills.
  • #24: According to "Techtarget " (2016), “Learning Management Systems is software applications or web-based technology used to plan, implement, and assess a specific learning process. Typically, a learning management system provides an instructor with a way to create and deliver content, monitor student participation, and assess student performance. A learning management system may also provide students with the ability to use interactive features such as threaded discussions, video conferencing, and discussion forums,” (Learning Management System (LMS). Course Management Systems is a collection of software tools used to provide an online environment for course interactions. However, CRM may be commonly used in a face-to-face educational setting to interact with students between face-to-face interactions.
  • #25: Three Student Technology or Media Tools Audio: Distance Learning Facilitators can utilize podcast to record lectures or additional course references and upload to class forum for a reference tool. Video: Distance Learning Facilitators can use Google Hangouts as a live chat tool to connect with online students, which can minimize isolation online students often experience. Visual and Infographics: Distance Learning Facilitators can use presentation applications such as Prezi to deliver course content in an invigorating way. Games and Simulations: Distance Learning Facilitators can use online games and simulation approved by their educational institution to promote course concepts comprehension and present real-world experiences.
  • #27: Picture Reference: http://cache1.asset-cache.net/gc/134574176-university-students-working-in-computer-room-gettyimages.jpg?v=1&c=IWSAsset&k=2&d=QF5W2ybNb7dLudZxgKc9R%2BjLk60j65eJxVccJ6t%2FWw4%3D
  • #28: Three technology tools for student collaboration recommended for facilitating distance learning program are mobile computing, webinar applications, Skype, or Face Time, and Learning Picture Reference: https://www.bing.com/images/search?q=People+Using+Technology+at+Work&view=detailv2&&id=1FE27065692D0700141E51AA0D69A6B65FD72831&selectedIndex=1&ccid=Xr4TehWi&simid=607991486788337763&thid=OIP.M5ebe137a15a290dbb5f598b89520ffe7o0&ajaxhist=0
  • #30: In today’s distance learning environments, students can choose what type of learning platform meets their daily schedule. Some educational institutions will offer synchronous or asynchronous learning environments, and others may offer both combined. In the case of choosing which distance learning platform works, students need to know the difference between synchronous or asynchronous learning environments, which will help maximize their learning experience. Synchronous learning environments are facilitated through real-time applications by instructors (Smith, 2012). Most students will share learning spaces at the same time. Students are required to logon to certain web-based learning sites and participate in video or web conferencing, live chats, virtual learning environments, or podcasts (Haslam, 2016). Students who engage in synchronous learning are required to submit assignments on time when instructed by facilitators (Smith, 2012). Synchronous have the same advantages as being in a traditional classroom without the physical aspect of being in an actual classroom. However, students have to engage actively in their learning process and be responsible for their own feedback and assignments. Asynchronous learning environments are tailored to be flexible and self-paced. The facilitate will provide curriculum instructions and assignments with due dates, but minimum interaction is required (Smith, 2012). Asynchronous facilitators are available if their students have questions or concerns, but the majority of the students’ interaction will be self-motivated and driven. In other words, asynchronous students are in-charge of their own learning path. Asynchronous students and facilitators can interact using emails, discussion boards, or social networking sites (Haslam, 2016). However, the disadvantages of asynchronous learning environments are isolation and support. Depending on the facilitator’s time management skills and online presence, some students may feel isolated or alone in this environment.
  • #35: (U.S. Equal Employment Opportunity Commission , 2009).
  • #36: Microsoft Confidential
  • #38: Microsoft Confidential
  • #39: Microsoft Confidential