AUS IT Handbook - Fall 2012
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Here are the steps to configure wireless on Windows XP: 1. Insert the USB with the downloaded file into the laptop 2. Double click on the StudAUS_wireless.zip file to extract the contents 3. Double click on Setup.exe 4. Follow the on-screen instructions 5. Once installed, it will automatically detect and configure the wireless settings for AUS_Wireless No further configuration should be needed. The laptop should now be able to connect to AUS_Wireless. Let me know if you have any other questions!
AUS IT Handbook - Fall 2012
- 2. CONTENTS 1. Welcome 2. How to contact us 3. Services 5. AUS Accounts - Email 6. AUS Accounts - Password 7. AUS Accounts - Computers & U-Drive 8. AUS Accounts - iLearn& Banner 9. AUS Accounts - Pharos, Library, VideoPortal and Fileshare Services 1m! How to Print • Laptop Requirements 14. Wireless Configuration - Mobile Devices: iPhone/iPad 15. Wireless Configuration - Mobile Devices: Blackberry 16. Wireless Configuration - Mobile Devices: Android 19. Wireless Configuration - Laptops: Mac 22. Wireless Configuration - Laptops: Win XP 25. Wireless Configuration - Laptops: Win Vista/7 29. Computer Lab locations
- 5. Services The following services are commonly provided by all IT Specialists -Wireless Configuration on Laptops and mobile devices -Installation of Pharos Printer Packages on Laptops -Installation of free Antivirus (AVG or Avast) If you wish to use any of our services, please follow the procedures outlined below: -Log-on to Web Help Desk (https://helpdesk.aus.edu) and log-in with your email username and password -Create a new ticket, include contact details, which College or School you belong to (CAS/CAAD/COE/SBM/AA), and the what kind of service you require -Drop in your laptop at the IT Specialist stationed in your College/School Standard Operating hours are between 8am-Spm -Follow up on the progress of your laptop via the Web Help Desk website Welcome To IT Helpdesk Login User Name l Password I r Login Automatically @ 2009 Web Help Desk 3
- 6. Services Students may also attain a stand-by laptop if your laptop stops functioning during a computer based exam. Students will need to submit their valid AUS ID Card for the duration of the rental service . *Service is subject to laptop availability, **The Library allows for a 3- hour checkout period only *AUS Policy dictates that we do not repair, format or install Operating Systems on personal laptops . School of Business and Management Purchase and Install Microsoft Office 2010 -Go to the cashier and pay AED 185 -Collect the receipt and deliver to either S 017 or S 181 in the New Business Building -IT Specialists will then install the software in your laptop, and provide you with a copy of the Installation CO for future purposes 4
- 7. AUS ACCOUNTS E-MAIL What is my valid AUS Email account? The AUS Email account is sent to you with your application package or via the personal email you've noted in your admission form. To access your 500MB inbox, please go to Https://studentmail.aus.edu *note this password does not grant you access to the AUS Network What if i can't login to my Email account If you're unable to log in, you could be experiencing a temporary lockout. Do not attempt to log in for the duration of Thirty (30) minutes and the problem will resolve itself Should it be urgent for you to access your email, please approach the nearest IT Specialist on Campus, and provide the necessary ID and account details. 5 ...... M.-------@AUS Collaboration Suite -~ ~================~ I Password: < -_ I _ _ _ _ _ _ _- - - - - ' oVtKh version would you i{e to use? IDefault ~ I V.1'Ii!1'S This} 5
- 8. AUS ACCOUNTS Network Account How can I login to AUS Computers? Once you have registered your classes for the semester, you will receive a message through your AUS Email. This will contain your Network credentials. Once you have received this, you will need to - Log in to a computer using the credentials - Go to https ://passwords . aus.edu -Enroll into the website -Change your password . * AUS PASSWORD POLICY STATES : passwords need to be 6-10 characters long. At least 1 (one) capitalized letter, and 1 (one) numeric character. It cannot be your name or ID number. This will automatically synchronize all your email and network passwords . What if I want to change my password in the future? Log in to https ://passwords.aus.edu " •• w, 1,---- Prin cy Policy . Te , m 5 01 U.., The AUS information te.:hnol09Y (iTl system is for use only by authorized users.unauthorizedandlorimpro~ruseofthissystem,as delineated by University pol" ies, is not tole,ated and the University mil ytilke formilldisciplinary ilction il9i1inst such individuilis. With the authorizat ion of the Chancellor orthe Director of Inte m al Auditth e Univ .. rsity may moni!or, acce ss, use, a nd disciose any informations! oredon theunivers'tyITsyst"m • ""' .. .. ,.... , fin" .... "' ....... tI"....., """ con drl . . this link ........ brioIM.... I.., ........ -.;.to<fo ..... • lfy... " .... _.,..Jy_~, .....,b.,_ .. __ .., ....... "'''l"'"'' ...._... ~ ,'IIc. . . lhi s 1ink _.wc. . _ otT...1 User 10: AUS BOOO12345 Manage Account 8 FOrgot Your Password? If you hayl' a lrl'ady I'nro ll"'d, you (an s",( u rl'ly rU l't your for90tt",n pn~ ... ord by an~w"'ri n 9 your privatI' questions. , forgot p asswo r d , 6
- 10. AUS ACCOUNTS Network Account CAAD Students also have a 'CLASSES FolderI This folder allows the Students to submit their work to their current courses. Windows: Start »> Run and type " nasfilerl Classes$". It will then ask you to log in using your credentials. Mac: GO »> Connect Server »> enter; "smb:/ /nasfilerl /Classes$" 3. iLearn E-Learning Portal iLearn.aus.edu This is the newest version of the e-Iearning/course management platform here at AUS, which is based on the Blackboard e-Iearning system. You may log-in to the system using the same log-in credentials as your email account. 4. Banner Student account Banner.aus.edu Banner, is where you can do the following: • Register for the next semesters courses (not for new students) • View your course schedule • View your Final grades for the semester • View your Academic Transcript • View and fill out your Student Employment timesheet • View your remaining Printing Quota and, current Pharos Printing usage • Pay your tuition (Dorm, Books and Transportation) fees online 8
- 11. AUS ACCOUNTS Network Account 5. Pharos Printing System Pharos is the Printing system we use to queue and send print jobs over the network to Printers. (Go to the page 10 for more details on how to print) 6. Library Account Library.aus.edu The Library account allows you to • View your outstanding Library fines • Books currently checked out by you • Renew the due dates on certain items • Reserve Books • Request new books for the Library to purchase • View Your Student Library record 7. Videoportal Vid e 0 porta I. a us. e d u Videoportal is a new service that allows Faculty to upload Uni- versity-related videos onto an onsite server for students to stream and watch 8. Fileshare Fileshare.aus.edu Fileshare is a service that allows students to upload items to our servers that are too large to email. From there they can send a link of the item to other people to download to their computer. Students have the choice of two options: 250mb- will stay on the servers for 1 calendar week (7days) before being automatically deleted 500mb- will stay on the servers for 1 day before being automatically deleted *Links can only be sent to other AUS accounts. i.e. '*****@aus.edu' 9
- 12. How to print using the AUS Pharos Printing system When a student prints, a pop-up will appear asking them to enter their Network Accounts Print Job Details ~ Please enter ~our Username This name is associated with or Logon ID the job at the Pharos 5 tation Please enter a password for this job Pharos Systems I umu'Ilie Print Cancel Once validated it will send the job to the specified Printing station . 10
- 13. At the Printing station , you need to log into the release Station Computer using your Network account Pharos Station Identifying Yourself ~ ~.-Y~~ ~ .:. .Q 0 a~ Thi s is where yo u log on to the system. Please enter your logon 1D and Password. Logo n 1D Password 1*** ****** LQgon 4 :4 1: 26 PI'l 11
- 14. Release the printing job by selecting it and clicking' Print' This Release Station then sends the job to the Printer. Pharos . Station Releasing Print Jobs ~'rr'-_;~ ~,~- .0.. 0 n/~ This screen a llows you t o re lease p rin t j o bs t o a print e r. Se lect a j o b and cl ic k prin t or delet e . Jo bs SO lted b y Date a nd Ti m e Job Name I Owner 117 Date I ~@iiA"M·ii'Wiiti·tj.r;'j"I$,i' 15_1'" DimJ·"··'_ 1 s heet at a cost of $0. 25 I l ogoff Ba lance Total $ 95.00 11 Print 4:42: 17 P~l What if I want to print from my own Laptop? You need to download the area-specific Printer Package from Pharos.aus.edu Once you download it, you need to install the package before you can print from the AUS Printers 12
- 16. Wireless Configuration Mobile Devices iPhone/iPad Below are the steps and screenshots for the configuration (this was done on version 3.1) • Go to Settings a Wi-Fi then choose Other ... • Type AUS_ Wireless for the network name (case sensitive) • Chose WPA2 Enterprise for the security type • Type in your AUS username and password, then press Join F1 I Conn CtIoo$e a I Security ns ()I > AUS_Gueat Usemamo b98 ETISALAT > Other ••• > AsJt to Join NetworU 14
- 19. Wireless Configuration Mobile Devices STEP 4: Ensure that the Wi - Fi checkbox is checked . STEP 5: Select 'Wi-Fi settings' STEP 6: Under the "Wi-Fi networks" heading, tap Add Wi-Fi network . If you get a prompt for Enter Credentials Storage Password, enter the user's mobile password . 17
- 20. Wireless Configuration Mobile Devices STEP 7: A box labeled "Add Wi - Fi Network" will appear. • Network SSID: AUS_Wireless • Security: 802 . 1x Enterprise Click on Save. • Enter the credential strorage password: 1234567890 Click on OK. STEP 8: Configure the following settings, and then tap Save . • EAP method: PEAP • Phase 2 Authentication: MSCHAPV2 • CA certificate: N/ A • Client certificate: N/A • Identity: b00012345/g00012345 • Anonymous identity: aus .edu • Wireless password: aus login password STEP 9: Verify that under the heading "Wi-Fi" it reads Connected to AUS_Wireless, and under "Wi-Fi networks" it states AUS_Wireless Connected . You may tap to see more information about the connection. The Android device is now configured to connect to the AUS_Wireless network. *You will need to repeat this process the next time you change your AUS login password. 18
- 21. Wireless Configuration Laptops MAC OSX Step 1: 1.Right click on the wireless icon, found at the top menu to the right side. 2.Click "Join Other Network ... " AirPort· On Turn AirPort Off ./ AUS_Wireless Join Other Network .. . Create Network .. . Open Network Preferen ces ... Step 2: 1. For "Network Name", enter: "AUS_ Wireless" . This is cas-sensi- tive. 2. Pick "WPA Enterprise" for Security. 3. Enter your user name. i.e . bOOOxxxx or gOOOxxxx 4. Enter you email password . 5. Click "Join" Step 3: 1. "Verify Certificate" dialogue box will appear, click "Show Certificate." 802.1X AUlhe nl G lion Th t ~rver ( tfl' Q tt Is SlgncG by;)l nlcnown root ( m. c' t ~ ~ • 7 ( C.neel ~ 19
- 22. Wireless Configuration Laptops 2 .Click on "Always trust "radius-cert-new9"" . v." fy CertlRute SOZ.IX AUlhenlkol lon TM stfWr(MiRGi.tt ~ Siogl1ed by ~ ""known root <MiRa t ,uitho(ity. n dlus - utt- new9 tsJutd by. "Vtl~u ()cpl,.. r ,",;,y. 0<10.... 9.2009 6 18 2"" GIo!T.Q4 00 o Thd cC!rbhc.ltc! .~s stgr.ed bot ~n Ioofttlll}{f'd , ,,... or ... TrUS I ... Oct~ ts 3 . Click "Continue" 4 . May be, you will be asked for Administrator name and password, enter "admin" in the Name's field, and the password in the password's field. 5 . Enter your own username and password in the dialogue box "Type your password to make changes to your certificate trust settings" TYpe your password to ~ e ch.lnges to your cen" cat Trus t II no . v ? '- ca.i«Q 20
- 23. Wireless Configuration Laptops 6. Should you face problems authenticating, -go to System Preferences »> Network »> Advanced »> 802.1X tab -move the PEAP authentication protocol to the top: ~ ·rf'ort ~ AirPort TCP/IP S 802. 1)( Proxies Ethernet ----. . Ustr Profllu Ust r ..a.mt: b00012345 Pas~'O(d : •• ••• • •••• •• • •• ~ Alwavs prompt for password AutMntlu on: WtoIt PrO(o<OI P(AP o TTLS o EAP. FAST o TlS CotoIl9..~. C Conflgur .r I~ss NtlWOr . AUS_Virtltss I Stcurlty TVpt: I '#PAl Enttrpri s~ + - 21
- 24. Wireless Configuration Laptops Windows XP/Vista/7 Find a computer with internet, Go to http://itdfaq.aus . edu Search for 'Contigurator' At the results page select ((How do I use the AUS Automatic Wireless co ntigu rator?" Download the Contigurator tile from the link labelled 'StudAUS_ wireless . zip' Save Zip File to USB XP -On your laptop, Ensure your Windows XP Operating system is updated to Service Pack 3 (Right -Click on 'My Computer' »> Properties » > 'General ' Tab, Systems Information) - If it is not, please go to the Microsoft Website to update your system to Service Pack 3 -Plug in the USB containing the 'StudAUS_wireless.zip' tile - Extract the tile using Winzip, Winrar or 7Zip Explore Extract files ... ~ ["trod I lere Extract to StudAUS_wireless 22
- 25. Wireless Configuration Laptops -Double-click the RunSetup.vbs file r-:"""="",,"C'!II certnew StudAUS _wireless Security Certificate 83KB 1Io..:.o:.o:..o::~ 1 KB Li!!!i![!!iJ create unSetup 10...._ _ _ MS-DOS Batch File BScript Script File 1 KB 1 KB StudentWireless XlvlL Document WLAN 2 KB -You should receive a message confirming Wireless is configured Windows Script Host Wireless has been configured! OK And a pop - up in the bottom right corner of your Desktop, requesting your AUS credentials. Cli ck on the pop - up ((1») Wireless Network Connection ~ Click here to process your logon information for the network AUS _Wireless 23
- 26. Wireless Configuration Laptops -Enter your AUS Network Details as follows User: b/gOOOl2345 Password: you AUS Network password Domain: leave this blank Enter Credentials User name: I bOOO***** Password: 1 •••••••• 1 Logon domain: r Save this user name and password for future use I[ OK J Cancel -Click OK to complete the Wireless configuration process 24
- 27. Wireless Configuration Laptops Vista and 7 Stepl -Ensure the Wireless Radio on your laptop is on - Right-Click and Extract the file labelled 'StudAUS_wireless . zip' to your computer Step 2 - Double-click the wireless certificate labelled 'certnew.cer' create .bat WLAN. exe -Click on "Install Certificate" -Click "Next" 25
- 28. Wireless Configuration Laptops -Select 'Place all certificates in the following store' -Then click the Browse button on -Select 'Trusted Root Certification Authorities' -Then click 'OK' te ~ e you ant use. ,,~ OK 26
- 29. Wireless Configuration Laptops -Click 'Next' -Click 'Finish' to complete the Wizard Completing the Certificate Import Wizard If you get the following screen prompting you to install the certificate, click 'YES' Vou.,t fbout co Ins~ • (t1Il£l(llt from I (t<Cifl(.tioto IUchor (0) c....,i1>9 rtll' AUSCA YMcIows unnee vllidoU th eM (t<CiliCItt is IC1vIIIy (rc<ro • AllSCA·. You ,hO<Ad COlHm • 0I191nby (-..(t,,., °AlISCAo, The (0_,n9 n...nber w I .us;r;t you In th i~ F'ocez; ~ omln!J root Ca1ific .. Windows " .utomooK"ay trust . "Y 1f )'O<I in<uII lhis cMit( t IIWtc! by 1M C 1fts~lh,., H 'COlt "',lh on ~n(OtII,,~ lhumbpnnt ,s lS~"" ris W de "YtS' ~ .(knowft~ this you " Yes 27
- 30. Wireless Configuration Laptops Step 3 -Once the Certificate has been installed, double-click on the file labelled 'RunSetup .vbs' -You should receive a message confirming Wireless is configured -A pop-up will appear asking you to enter your credentials. Click on the pop-up ~ Additional information is needed to connect AUS_Wireless. ~ x -Enter your AUS Network Details as follows: User: b/g00012345 Password: you AUS Network password -Click OK to complete the Wireless configuration process Cu~ ~n t ly con tete<! 28
- 32. LAB Locations Library The Library has 101 PCs on the Ground floor and 34 on the First Floor . A total of 135 computers. Students looking for a vacant PC may check the Information Commons desk on the ground floor . The Library maintains the following services for students 7x A4 scanners 1x A3 scanner 2x Digital Senders to scan your documents to Jpeg or PDF and email them to you account. 6x{A3/ A4) Black and White Printers 1x{A3/ A4) Colored Printer 2x Black and White Photocopiers 1x Colored Photocopier Express Stations There are Express Stations located in the library and the rotundas of SBM, Physics and Language buildings for Students in a hurry to print or check and send emails when the labs are full. AUS IT Handbook designed by: Vladimir Fermazi 30