Automated billing and auditing
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The document discusses an automated pre-bill auditing solution called Uniserve Assure, designed to mitigate revenue leakage in telecom operations by ensuring accurate billing and improving customer satisfaction. It highlights the benefits of eliminating manual auditing, reducing billing errors, and providing comprehensive audit capabilities, which can prevent penalties and enhance brand value. The system identifies issues in billing procedures, validates plan configurations, and generates detailed audit reports to support operational efficiency.
Automated billing and auditing
- 1. Contain Revenue Leakage Contain Revenue Leakage Automated Pre-bill Auditing Solution A UNIQUE ONE-OF-A-KIND SOLUTION
- 2. TSP Revenue leakage Bill-run delays Subscriber Dissatisfied Customers Customer Churn Impacted StakeholdersManual auditing of Bills Small sample size for audit due to 48-hr time constraint Configuration issues in bill plan Process related issues in timely connection/disconnection of VAS/discounts%- $ Possible Revenue Leakage Sources that arrests revenue leakage and increases customer satisfaction through accurate bills thereby increasing telecom operator’s brand value. uniserve™ Assure | 2 An Automated Pre-Bill Audit System Stringent Regulatory Penalities Bad Press NEWS
- 3. Audit sample selection Plan configuration assurance: Plan configurator: Bill run assurance: Key functionalities At one of our implementations, uniserve Assure identified revenue leakage to the tune of 0.04% month-on-month in a span of 5 months, among a sample of 500,000 subscribers, caused by incorrect applying of discounts In a separate instance, uniserve Assure detected 2000 ++ cases of excess discount within a span of 5 months Campaigning The Telecom Operator ran a campaign to identify errors in their bills to increase their brand image Sample selection based on: almost all the components of a bill plan Various customer and contract status Random selection supports both percentage based and no. of contracts for a bill-cycle Report on total no. of contracts selected along with contract IDs Facilitates smoother pre-bill audits: Provision to validate production plans/components as soon as launched, to ensure error-free Native Plan Configurator engine supports creation of all the rate plan components Supports individual and bulk rate plan creation Acts as independent Rate Plan source for bill audit Automates the validation of all the bill entities Validations of all discount types across subscribers and across multiple accounts Recurring and non-recurring changes validations covering 130+ Scenarios Supports multi-validation: Bill Vs Uniserve Assure (audit) Bill & Uniserve Assure (audit) Vs Bill Plan Generation of audit reports either in CSV format or index to Database Separate audit logs for entities with errors for quick issue resolution Helps Marketing/Business/IT team know the impact of a bill Plan before it is launched uniserve™ Assure | 3
- 4. Benefits Secunderabad A1,Vikrampuri Secunderabad - 500 009.AP,INDIA Tel:+91-40-44558585/27849019/27844551 Fax:+91-40-27819040 e-mail:info@intense.in Mumbai 101,Vaishnav Apt,Dr.Charat Singh Colony Nr.Solitare Corporate Park,Chakala,Andheri (E) Mumbai - 400 093. Tel:+91-22-32419713/32064648/28253400 e-mail:sales.mumbai@intense.in Bangalore 103,Krishna Chambers, 20/21,Konena Agrahara,5th Cross, Airport Road,Bangalore - 560017 Tel:+91-80-324 91083/30588333/9741922511 e-mail: sales.bangalore@intense.in Noida A-1/E,Sector - 16 Noida - 201301 Uttar Pradesh Tel:+91-120- 4743900 to 10 e-mail:sales.delhi@intense.in INDIA Intense Technologies Limited 10481 NW 36 Street, Miami FL 33178 USA Tel:+1 954 545 2037,GSM:+1 305 509 1250 e-mail:jaime.diamand@in10stech.com UNITED STATES OF AMERICA 9,Temasek Boulevard # 19-05 Suntec Tower 2 Singapore 038989 Tel:+65-8288-1859 SINGAPORE P.O.Box 88174, Dubai Tel:+971-4-2653202 / 56-6499568 e-mail:info@intense.in UNITED ARAB EMIRATES www.in10stech.com Information and content contained in here is an exclusive property of Intense Technologies Limited.The content presented is correct at the time of publishing and is subject to change.Intense,Intense logo are trademarks of Intense Technologies Limited.All other product or brand names are trademarks or registered trademarks of their respective owners. Automates the pre-bill-audit by considering 100% subscribers – No limitation on the pre-bill audit sample Helps Finance team contain under-billing & over-billing issues which lead to Improved customer satisfaction & loyalty No overstating of revenue Avoid penalties by consumer forums and/or industry body Cost effective solution as It minimizes skilled manpower costs Eliminates bill disputes and improves collections Greater Control & Improved operational efficiency Reduced and consistent turn-around-time (TAT) Achieve max. accuracy as there’s no human intervention for audit