Autotask service intelligence
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Beyond Service Automation: SERVICE INTELLIGENCE Customer Challenges Lack of visibility into organization Duplication of data No easy way to gauge profitability Workload across resources is unbalanced Not knowing which projects are slipping until its too late Undocumented billable time What is Service Intelligence? Real-time insight into the complete set of metrics that drive your business and your growth The ability to make adjustments to optimize your performance and maximize your profitability Simply put, Service
Autotask service intelligence
- 2. Customer Challenges Lack of visibility into organization Duplication of data No easy way to gauge profitability Workload across resources is unbalanced Not knowing which projects are slipping until its too late Undocumented billable time
- 3. What is Service Intelligence? Real-time insight into the complete set of metrics that drive your business and your growth The ability to make adjustments to optimize your performance and maximize your profitability Simply put, Service Intelligence is a performance management system for your business.
- 4. How do you answer these questions today? 1. Are your contracts profitable? 2. Are you capturing billable hours outside of your recurring contracts? 3. Are you maximizing employee utilization? 4. Are you delivering against your SLAs? 5. Do you have visibility into your sales pipeline?
- 5. Are your contracts profitable? Protect Your Margins • Where are you making money? • Where are you losing it? • How do you know? • 4 of 5 Solution Providers can’t easily answer * Autotask clients report 15 – 50% growth in contract revenue.
- 6. Are you delivering against your SLAs? Strengthen Your Reputation • SLAs are your lifeblood • Understand your performance • Prove it. Monthly. * A majority of Autotask clients surveyed achieve 91%+ compliance with SLA goals.
- 7. Do you have visibility into your sales pipeline? Know Where You Are Going • 30, 60, and 90 days at a time • The right services • The right clients • The right time * Autotask clients report 25 – 50% increase in top-line growth.
- 8. Autotask is Service Intelligence Build Your Business • Understand where you are making money, and where you are losing it. • Find revenue leakage and plug the gaps. • Get the right resources on the right projects. • Prove your performance and strengthen your brand. • Know exactly where your future revenue is coming from.
- 9. THANK YOU. www.autotask.com +44 20 3006 3147
Editor's Notes
- #5: Now I could probably sit here and say how great AT is, how useful it is, how much it would help your company etc – but to be honest, there are probably a number of questions alone which if you can’t answer, will probably speak for itself on if you need a system like this for your business or not:So, sitting here right now, – think about your business today…. Do you know… Who your most profitable client is?Do you know who your top 10 most profitable clients are?Do you know which of your contracts is the most profitable?Do you know which of your services are most profitable? Are you billing for all the work you do for your clients? Even the ones with recurring services contracts? How do you make sure your billable employees are fully utilized?How do you get real time visibility into your business at the moment?If you cant answer these questions you need service intelligence software - because without this visibility into your company, its hard to make fact-based decisions which will help to support the growth and the profitability of the company.