Baldrige 101 How to get started improving the business
- 1. Baldrige 101: How to Get Started Larry Potterfield Founder and CEO
- 2. Baldrige 101: How to Get Started First, a very important question! How do I explain Baldrige to my colleagues? Quick Answer: The things you need to know that they don’t teach in business school!
- 3. Baldrige 101: How to Get Started A Better Answer! Baldrige is a collection of the 30 most important Leadership and Management Principles as presented by leading authorities such as: Drucker, Deming, Peters and Collins
- 4. Baldrige 101: How to Get Started The First TEN Steps to Performance Excellence
- 5. Baldrige 101: How to Get Started A Clear, Inspiring Mission Statement Foundation of Organizational DNA! Step One Vision “I have a dream that one day this nation will rise up and live out the true meaning of its creed: "We hold these truths to be self-evident: that all men are created equal.” Martin Luther King, Jr.
- 6. Baldrige 101: How to Get Started
- 7. Baldrige 101: How to Get Started Mission Your answer to the question: What does your organization do? “We are an internet retailer of shooting, hunting and outdoor products . . .”
- 8. Baldrige 101: How to Get Started Vision Your desired future state. What you want others to say about you. “To be the best-run, most respected business in America . . .”
- 9. Baldrige 101: How to Get Started Purpose Why does your organization exist? “To maximize the long-term value of the organization for our shareholders . . .”
- 10. Baldrige 101: How to Get Started Values The shared beliefs that define our culture and foster loyalty. 1.Commitment to serving Customers 2.Respect for all stakeholders 3.Learning, continuous improvement and innovation
- 11. Baldrige 101: How to Get Started Identify your Key Stakeholders Step Two
- 12. Baldrige 101: How to Get Started Who are your Key Stakeholders? (Hugely Important!) • Customers • Employees • Vendors or Suppliers • Shareholders (Owners)
- 13. Baldrige 101: How to Get Started Most “for-profit” businesses these are your Key Stakeholders too! • Customers • Employees • Vendors or Suppliers • Shareholders (Owners)
- 14. Baldrige 101: How to Get Started Hospitals Who are your Key Stakeholders? •Patients •Employees (Physicians and Staff) •Vendors or Suppliers •Shareholders/Taxpayer
- 15. Baldrige 101: How to Get Started K-12 Schools Who are your Key Stakeholders? •Students •Teachers, staff and volunteers •Vendors or Suppliers •Parents and Taxpayers
- 16. Baldrige 101: How to Get Started Government Agencies Who are your Key Stakeholders? •Resident Community •Visitors •Employees •Vendors or Suppliers •Taxpayers
- 17. Baldrige 101: How to Get Started Set Organizational Goals Step Three
- 18. Baldrige 101: How to Get Started Goals To Satisfy our Stakeholders! Customers Employees Vendors or Suppliers Shareholders (Owners)
- 19. The Goals of Every Organization To Satisfy your Stakeholders! Yes, goals are that simple. That’s why you must first identify your stakeholders! Baldrige 101: How to Get Started
- 20. Baldrige 101: How to Get Started Identify your Stakeholder’s Key Requirements Step Four
- 21. Baldrige 101: How to Get Started What do your stakeholders want? You must ask! • Each of us is a Customer, a Patient, a Student; what do we want? • Each of us is an Employee; what do we want? • Each of us is an stockholder and taxpayer; what do we want?
- 22. Baldrige 101: How to Get Started Identify Organizational Strategies Step Five
- 23. Baldrige 101: How to Get Started What are organizational strategies? Simple statements that help guide decision making. We have 12 Company Strategies.
- 24. Baldrige 101: How to Get Started #1 Strategy Customer Satisfaction is our #1 Company Goal
- 25. Baldrige 101: How to Get Started #3 Strategy Attract and retain high-performing employees, by being considered a great place to work!
- 26. Baldrige 101: How to Get Started #6 Strategy Continuously improve our productivity through learning and innovation.
- 27. Baldrige 101: How to Get Started Identify Work Systems and Key Processes Step Six
- 28. Baldrige 101: How to Get Started What is your main work system that delivers the value that your #1 stakeholder desires? What are the key processes within your work system(s)?
- 29. Baldrige 101: How to Get Started Create a Balanced Scorecard Step Seven
- 30. Goals To Satisfy our Stakeholders! Customers 95% Employees 95% Vendors or Suppliers 95% Shareholders (Owners) 95% Baldrige 101: How to Get Started
- 31. Baldrige 101: How to Get Started Create a Strategic Planning Process Deferred maintenance and process improvement Step Eight
- 32. Strategic Planning • Six Basic Steps • 24 Individual Processes • Improvement, Improvement, Improvement • Execution is the Greatest Opportunity Baldrige 101: How to Get Started
- 33. Baldrige 101: How to Get Started Create a Communication Plan Step Nine
- 34. Baldrige 101: How to Get Started Communication Plan Systematically communicate all things important to all Key Stakeholders, throughout the year! A calendar of communication activities.
- 35. Baldrige 101: How to Get Started Write a Baldrige Application Step Ten
- 36. Baldrige 101: How to Get Started Baldrige/Missouri Quality Award Application • You can’t win if you don’t play! • Win the Baldrige/MQA Award! • Win the battle for improved performance!
- 37. Baldrige 101: How to Get Started Larry Potterfield Founder and CEO