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The Role of National Health
Insurance in creating Safe,
Affordable, and High Quality
Outcomes for Bahamians?
Paul Barach, MD, MPH
March 5, 2015
Medical Association of the Bahamas
NHI: Key System Drivers
Health
SocialEconomic
Patient
Politics,
regulations
and
agencies
2
Vision of NHI
•  The Government of The Bahamas
is committed to transforming the
healthcare systems into the safest,
most effective and most
compassionate provider of
healthcare in the region.
Wellness Model
Barach talk.MAB.Final
Mortality rates in PMH vary for
public and private patients
	
  
263
deaths/
1781
admis
17
deaths
248
admis
270
deaths
9867
admis
6
deaths
1171
admis15
deaths
2120
admis
0
deaths
44
admis
•  Lack of coordination, with providers in silos, fragmented
service models
•  Increasing Patient Expectations
•  Lack of active follow-up to ensure the best outcomes
•  Patients inadequately trained to manage their illnesses
•  Large variation in outcomes for patients
•  Very costly, unsustainable financial costs
•  Severe workforce issues
•  Lack of transparency of Outcomes and Scores
•  Discouraged, Unhappy Workforce
Bahamian Healthcare is challenged by:
•  “…the very first requirement in a Hospital [is] that it
•  should do the sick no harm.”
•  – Notes on Hospitals, 1863
Florence Nightingale
It is all about the patient!
Politics and medicine
	
  	
  “Medicine	
  is	
  a	
  social	
  
science	
  and	
  medicine	
  
is	
  nothing	
  but	
  poli4cs	
  
on	
  a	
  grand	
  scale”	
  	
  
	
  
Rudolf	
  Virchow,	
  (1821-­‐1902)	
  Prussian	
  
physician,	
  one	
  of	
  the	
  originators	
  of	
  the	
  
cell	
  theory,	
  worked	
  out	
  the	
  mechanism	
  of	
  
pulmonary	
  thromboembolism,	
  wri4ng	
  
about	
  the	
  1848	
  typhus	
  epidemic	
  in	
  Upper	
  
Silesia	
  
AUS CAN FRA GER NETH NZ NOR SWE SWIZ UK US
OVERALL RANKING (2013) 4 10 9 5 5 7 7 3 2 1 11
Quality Care 2 9 8 7 5 4 11 10 3 1 5
Effective Care 4 7 9 6 5 2 11 10 8 1 3
Safe Care 3 10 2 6 7 9 11 5 4 1 7
Coordinated Care 4 8 9 10 5 2 7 11 3 1 6
Patient-Centered Care 5 8 10 7 3 6 11 9 2 1 4
Access 8 9 11 2 4 7 6 4 2 1 9
Cost-Related Problem 9 5 10 4 8 6 3 1 7 1 11
Timeliness of Care 6 11 10 4 2 7 8 9 1 3 5
Efficiency 4 10 8 9 7 3 4 2 6 1 11
Equity 5 9 7 4 8 10 6 1 2 2 11
Healthy Lives 4 8 1 7 5 9 6 2 3 10 11
Health Expenditures/Capita, 2011** $3,800 $4,522 $4,118 $4,495 $5,099 $3,182 $5,669 $3,925 $5,643 $3,405 $8,508
COUNTRY RANKINGS
Top 2*
Middle
Bottom 2*
EXHIBIT ES-1. OVERALL RANKING
Notes: * Includes ties. ** Expenditures shown in $US PPP (purchasing power parity); Australian $ data are from 2010.
Source: Calculated by The Commonwealth Fund based on 2011 International Health Policy Survey of Sicker Adults; 2012 International Health Policy Survey of Primary Care Physicians; 2013 International Health
Policy Survey; Commonwealth Fund National Scorecard 2011; World Health Organization; and Organization for Economic Cooperation and Development, OECD Health Data, 2013 (Paris: OECD, Nov. 2013).
Mirror, Mirror on the Wall, 2014 Update:
How the U.S. Health Care System Compares Internationally
Operations performed on Fridays were associated with a higher
30-day mortality rate than those performed on Mondays through
Wednesdays: 2.94% vs. 2.18%;
Odds ratio, 1.36; 95% CI, 1.24–1.49)
No	
  system	
  beyond	
  this	
  
point	
  
10-2 10-3 10-4 10-5 10-6
Civil Aviation
Nuclear Industry
Railways
Chartered Flight
Drilling Industry
Chemical Industry (total)
Fatal
risk
Anesthesiology ASA1
Innovative medicine
(grafts, oncology …)
ICU Trauma centers
Very	
  unsafe	
   Ultra	
  safe	
  
Professional fishing
Unsafe	
   Safe	
  
Hymalaya
mountaineering
Combat A/C, war time
Medical risk (total)
Scheduled surgery
Chronic care
Radiotherapy, Biology
Blood transfusion
Finance
Fire Fighting
Food Industry
Processing Industry
Amalberti R. et al.: 5 System barriers to achieving ultra-safe health care. Ann
Intern Med. 2005;142:756-764.
Average Rate per Exposure of Catastrophes and
Associated Deaths in Various Industries and
Human Activities
Assuming a system is 99.9% safe; How
Safe is “Safe Enough” for surgery???
•  84 unsafe landings /day
•  1 major plane crash every 3 days
•  16,000 mail items lost/hr
•  37,000 bank transaction errors/hr
14
15
IGNAZ	
  SEMMELWEIS	
  –	
  USE	
  OF	
  CHLORINATED	
  LIME	
  HAND	
  WASHING	
  FOR	
  
PREVENTION	
  OF	
  PUERPERAL	
  FEVER	
  (THE	
  MIDWIVES’	
  WARD	
  LOWER	
  THAN	
  DOCTORS’)	
  
	
  
Semmelweis – the mortality rate in April 1847 was 18%;
after hand washing was instituted in mid-May, the rate in July was 1%
DR	
  IGNAZ	
  SEMMELWEIS’S	
  FATE	
  	
  
	
  
	
  	
  	
  	
  Semmelweis	
  was	
  outraged	
  by	
  
the	
  indifference	
  of	
  the	
  medical	
  
profession	
  to	
  pa4ent	
  suffering	
  
and	
  death	
  ...	
  
	
  	
  	
  	
  His	
  contemporaries,	
  including	
  his	
  
wife,	
  believed	
  he	
  was	
  losing	
  his	
  
mind,	
  and	
  in	
  1865	
  he	
  was	
  
commiPed	
  to	
  an	
  asylum..	
  	
  
	
  	
  	
  	
  He	
  died	
  there	
  of	
  	
  sep4caemia	
  
only	
  14	
  days	
  later,	
  possibly	
  from	
  
the	
  result	
  of	
  being	
  severely	
  
beaten	
  by	
  guards	
  	
  
HH: hand hygiene. OT: operating
theatre. NSG: non-sterile gloves.
SG: sterile gloves
Annelot C Krediet, et al. Hygiene
Practices in the Operating Theatre:
An Observational
Study., BJA, 2011
Normalized Deviance
•  By a deviant organizational behavior, we refer to “an
event, activity or circumstance, occurring in and/or
produced by a formal organization, that deviates from
both formal design goals and normative standards or
expectations, either in the fact of its occurrence or in its
consequences.”
•  Once a community normalizes a deviant organizational
practice, it is no longer viewed as an aberrant act that
elicits an exceptional response; instead, it becomes a
routine activity that is commonly anticipated and
frequently used.
Diane Vaughan, 1999: 273. ; Barach, Phelps 2013
How does it start?
•  The normalization literature distinguishes
between factors that lead to the genesis of
organizational deviance and factors that
cause deviance to become routine, rather
than idiosyncratic, behavior.
•  A permissive ethical climate, an emphasis
on financial goals at all costs, and an
opportunity to act amorally or immorally, all
contribute to managerial decisions to
initiate deviance.
NHI- Donabedian Causal Chain
Lilford R J et al. BMJ 2010;341:bmj.c4413
“If an error is possible,
someone will make it. The
designer must assume that all
possible errors will occur and
design so as to minimize the
chance of the error in the first
place, or its effects once it gets
made”
Norman, The Design of
Everyday Things, 2001
Slide: 24
The 93% vs. 7% Rule
Organizational
Design
93%
Knowing
Violations
Human
Error
(People)
Reckless
Conduct
(People)
Negligent
Conduct
(People)
(People)
Reason – Complex Systems
TeamSTEPPS--Model of Multi-
disciplinary Care Teamwork
Mutual
Trust
Shared Mental
Models
Closed Loop
Communication
Team
Leadership
Team
Orientation
Back-Up
Behavior
Adaptability
THE CORE
Baker, D, Salas E, Barach P, 2006, 2007
Mutual
Performance
Monitoring
Four building blocks towards
towards a “high reliability” healthcare
organization
The definition of a high
reliability organization
extends beyond patient
safety to encompass
quality care – and
ultimately value.
‘High reliability’
organizations:
27
After Berg M and KPMG
Report
Barach talk.MAB.Final
Stages in the development of a safety culture
CALCULATIVE
We have systems in place to
manage all hazards
PROACTIVE
Safety leadership and values drive
continuous improvement
REACTIVE
Safety is important, we do a lot
every time we have an accident
PATHOLOGICAL
Who cares as long as
we're not caught
GENERATIVE (High Reliability Orgs)
HSE is how we do business
round here
After Ron Westrum
The Five Dysfunctions of Teams
After Patrick Lencioni, 2007 30
Absence of trust
Fear of Conflict
Commitment
Accountability
Results
PopulaIon	
  Health	
  Management	
  
System of Care
Benefits Package Building
Health
needs
(BOD)
Required Health
Interventions
Criteria Results
Group 1: Dr. Charles Group 2: Dr. Weech Group 3: Dr. Neymour
1 Safety Essential Effective / efficacy /
Cost-efficiency
2 Burden of disease Effective / efficacy Value-added
3 Essential BoD BoD
4 Cost efficiency Value-added Culture / Language
5 Efficacy Efficient / cost effective Essential
6 Resource Impact on
Health System
Safety Resource Impact
7 Value added Resource impact Safety
8
9 ?Education / Prevention
Benefits Package Building
Health
needs
(BOD)
Required Health
Interventions
Criteria Definition
Inclusion/exclusion
Benefits Package Draft
Benefits Package Building
Guidelines and Protocols
Quality Assurance
Health
needs
(BOD)
Required Health
Interventions
Protocol Building for The
Bahamas
•  World Health Organization
•  NICE National Health Institute for
Health and Care Excellence
•  National Guidelines Clearinghouse
•  http://www.eguidelines.co.uk
•  http://www.ncbi.nlm.nih.gov
•  http://www.leitlinien.de
•  http://www.library.nhs.uk
•  http://www.guidelines.gov
•  http://www.nice.org.uk
•  http://medicine.ucsf.edu
•  http://www.cks.library.nhs.uk
•  http://www.guiasalud.es
Protocol Building for The
Bahamas
Hypertension
Initial Encounter
Primary Care
Enrolment
Clinical Management
Age, comorbidity, medication
Phatmaceuticals,
Laboratories,
Allied
Primary Health
Care
Hospitals
Barach talk.MAB.Final
TIMELINE
February
28
March 1 to 13
group
meetings
March 14 to April 15
BP draft definition
April 16 to 27
Presentation
and
incorporation of
comments
April 27 to
30 Final
Draft
Delivered
Vision of NHI
•  The Government of The Bahamas
is committed to transforming the
healthcare systems into the safest,
most effective and most
compassionate provider of
healthcare in the region.
Next frontier -- Wicked Challenges
•  Access to all
•  Healing Environments
•  Work sharing and team work
•  Infection prevention
•  Culture of safety
•  Transitions of care
Conclusion
• Barriers to change-culture eats
strategy for breakfast (Peter Drucker)
Slide: 42
References
•  More on topic and references for talk
see https://www.linkedin.com/in/paulbarach
•  Key research papers are downloadable
at Research Gate at
https://www.researchgate.net/profile/Paul_Barach/
publications/?pubType=article&ev=prf_pubs_art
•  Email me at pbarach@gmail.com or
contact me at Tel: 242 4289817

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Barach talk.MAB.Final

  • 1. The Role of National Health Insurance in creating Safe, Affordable, and High Quality Outcomes for Bahamians? Paul Barach, MD, MPH March 5, 2015 Medical Association of the Bahamas
  • 2. NHI: Key System Drivers Health SocialEconomic Patient Politics, regulations and agencies 2
  • 3. Vision of NHI •  The Government of The Bahamas is committed to transforming the healthcare systems into the safest, most effective and most compassionate provider of healthcare in the region.
  • 6. Mortality rates in PMH vary for public and private patients   263 deaths/ 1781 admis 17 deaths 248 admis 270 deaths 9867 admis 6 deaths 1171 admis15 deaths 2120 admis 0 deaths 44 admis
  • 7. •  Lack of coordination, with providers in silos, fragmented service models •  Increasing Patient Expectations •  Lack of active follow-up to ensure the best outcomes •  Patients inadequately trained to manage their illnesses •  Large variation in outcomes for patients •  Very costly, unsustainable financial costs •  Severe workforce issues •  Lack of transparency of Outcomes and Scores •  Discouraged, Unhappy Workforce Bahamian Healthcare is challenged by:
  • 8. •  “…the very first requirement in a Hospital [is] that it •  should do the sick no harm.” •  – Notes on Hospitals, 1863 Florence Nightingale It is all about the patient!
  • 9. Politics and medicine    “Medicine  is  a  social   science  and  medicine   is  nothing  but  poli4cs   on  a  grand  scale”       Rudolf  Virchow,  (1821-­‐1902)  Prussian   physician,  one  of  the  originators  of  the   cell  theory,  worked  out  the  mechanism  of   pulmonary  thromboembolism,  wri4ng   about  the  1848  typhus  epidemic  in  Upper   Silesia  
  • 10. AUS CAN FRA GER NETH NZ NOR SWE SWIZ UK US OVERALL RANKING (2013) 4 10 9 5 5 7 7 3 2 1 11 Quality Care 2 9 8 7 5 4 11 10 3 1 5 Effective Care 4 7 9 6 5 2 11 10 8 1 3 Safe Care 3 10 2 6 7 9 11 5 4 1 7 Coordinated Care 4 8 9 10 5 2 7 11 3 1 6 Patient-Centered Care 5 8 10 7 3 6 11 9 2 1 4 Access 8 9 11 2 4 7 6 4 2 1 9 Cost-Related Problem 9 5 10 4 8 6 3 1 7 1 11 Timeliness of Care 6 11 10 4 2 7 8 9 1 3 5 Efficiency 4 10 8 9 7 3 4 2 6 1 11 Equity 5 9 7 4 8 10 6 1 2 2 11 Healthy Lives 4 8 1 7 5 9 6 2 3 10 11 Health Expenditures/Capita, 2011** $3,800 $4,522 $4,118 $4,495 $5,099 $3,182 $5,669 $3,925 $5,643 $3,405 $8,508 COUNTRY RANKINGS Top 2* Middle Bottom 2* EXHIBIT ES-1. OVERALL RANKING Notes: * Includes ties. ** Expenditures shown in $US PPP (purchasing power parity); Australian $ data are from 2010. Source: Calculated by The Commonwealth Fund based on 2011 International Health Policy Survey of Sicker Adults; 2012 International Health Policy Survey of Primary Care Physicians; 2013 International Health Policy Survey; Commonwealth Fund National Scorecard 2011; World Health Organization; and Organization for Economic Cooperation and Development, OECD Health Data, 2013 (Paris: OECD, Nov. 2013). Mirror, Mirror on the Wall, 2014 Update: How the U.S. Health Care System Compares Internationally
  • 11. Operations performed on Fridays were associated with a higher 30-day mortality rate than those performed on Mondays through Wednesdays: 2.94% vs. 2.18%; Odds ratio, 1.36; 95% CI, 1.24–1.49)
  • 12. No  system  beyond  this   point   10-2 10-3 10-4 10-5 10-6 Civil Aviation Nuclear Industry Railways Chartered Flight Drilling Industry Chemical Industry (total) Fatal risk Anesthesiology ASA1 Innovative medicine (grafts, oncology …) ICU Trauma centers Very  unsafe   Ultra  safe   Professional fishing Unsafe   Safe   Hymalaya mountaineering Combat A/C, war time Medical risk (total) Scheduled surgery Chronic care Radiotherapy, Biology Blood transfusion Finance Fire Fighting Food Industry Processing Industry Amalberti R. et al.: 5 System barriers to achieving ultra-safe health care. Ann Intern Med. 2005;142:756-764. Average Rate per Exposure of Catastrophes and Associated Deaths in Various Industries and Human Activities
  • 13. Assuming a system is 99.9% safe; How Safe is “Safe Enough” for surgery??? •  84 unsafe landings /day •  1 major plane crash every 3 days •  16,000 mail items lost/hr •  37,000 bank transaction errors/hr
  • 14. 14
  • 15. 15
  • 16. IGNAZ  SEMMELWEIS  –  USE  OF  CHLORINATED  LIME  HAND  WASHING  FOR   PREVENTION  OF  PUERPERAL  FEVER  (THE  MIDWIVES’  WARD  LOWER  THAN  DOCTORS’)    
  • 17. Semmelweis – the mortality rate in April 1847 was 18%; after hand washing was instituted in mid-May, the rate in July was 1%
  • 18. DR  IGNAZ  SEMMELWEIS’S  FATE              Semmelweis  was  outraged  by   the  indifference  of  the  medical   profession  to  pa4ent  suffering   and  death  ...          His  contemporaries,  including  his   wife,  believed  he  was  losing  his   mind,  and  in  1865  he  was   commiPed  to  an  asylum..            He  died  there  of    sep4caemia   only  14  days  later,  possibly  from   the  result  of  being  severely   beaten  by  guards    
  • 19. HH: hand hygiene. OT: operating theatre. NSG: non-sterile gloves. SG: sterile gloves Annelot C Krediet, et al. Hygiene Practices in the Operating Theatre: An Observational Study., BJA, 2011
  • 20. Normalized Deviance •  By a deviant organizational behavior, we refer to “an event, activity or circumstance, occurring in and/or produced by a formal organization, that deviates from both formal design goals and normative standards or expectations, either in the fact of its occurrence or in its consequences.” •  Once a community normalizes a deviant organizational practice, it is no longer viewed as an aberrant act that elicits an exceptional response; instead, it becomes a routine activity that is commonly anticipated and frequently used. Diane Vaughan, 1999: 273. ; Barach, Phelps 2013
  • 21. How does it start? •  The normalization literature distinguishes between factors that lead to the genesis of organizational deviance and factors that cause deviance to become routine, rather than idiosyncratic, behavior. •  A permissive ethical climate, an emphasis on financial goals at all costs, and an opportunity to act amorally or immorally, all contribute to managerial decisions to initiate deviance.
  • 22. NHI- Donabedian Causal Chain Lilford R J et al. BMJ 2010;341:bmj.c4413
  • 23. “If an error is possible, someone will make it. The designer must assume that all possible errors will occur and design so as to minimize the chance of the error in the first place, or its effects once it gets made” Norman, The Design of Everyday Things, 2001
  • 24. Slide: 24 The 93% vs. 7% Rule Organizational Design 93% Knowing Violations Human Error (People) Reckless Conduct (People) Negligent Conduct (People) (People)
  • 26. TeamSTEPPS--Model of Multi- disciplinary Care Teamwork Mutual Trust Shared Mental Models Closed Loop Communication Team Leadership Team Orientation Back-Up Behavior Adaptability THE CORE Baker, D, Salas E, Barach P, 2006, 2007 Mutual Performance Monitoring
  • 27. Four building blocks towards towards a “high reliability” healthcare organization The definition of a high reliability organization extends beyond patient safety to encompass quality care – and ultimately value. ‘High reliability’ organizations: 27 After Berg M and KPMG Report
  • 29. Stages in the development of a safety culture CALCULATIVE We have systems in place to manage all hazards PROACTIVE Safety leadership and values drive continuous improvement REACTIVE Safety is important, we do a lot every time we have an accident PATHOLOGICAL Who cares as long as we're not caught GENERATIVE (High Reliability Orgs) HSE is how we do business round here After Ron Westrum
  • 30. The Five Dysfunctions of Teams After Patrick Lencioni, 2007 30 Absence of trust Fear of Conflict Commitment Accountability Results
  • 31. PopulaIon  Health  Management   System of Care
  • 33. Criteria Results Group 1: Dr. Charles Group 2: Dr. Weech Group 3: Dr. Neymour 1 Safety Essential Effective / efficacy / Cost-efficiency 2 Burden of disease Effective / efficacy Value-added 3 Essential BoD BoD 4 Cost efficiency Value-added Culture / Language 5 Efficacy Efficient / cost effective Essential 6 Resource Impact on Health System Safety Resource Impact 7 Value added Resource impact Safety 8 9 ?Education / Prevention
  • 34. Benefits Package Building Health needs (BOD) Required Health Interventions Criteria Definition Inclusion/exclusion Benefits Package Draft
  • 35. Benefits Package Building Guidelines and Protocols Quality Assurance Health needs (BOD) Required Health Interventions
  • 36. Protocol Building for The Bahamas •  World Health Organization •  NICE National Health Institute for Health and Care Excellence •  National Guidelines Clearinghouse •  http://www.eguidelines.co.uk •  http://www.ncbi.nlm.nih.gov •  http://www.leitlinien.de •  http://www.library.nhs.uk •  http://www.guidelines.gov •  http://www.nice.org.uk •  http://medicine.ucsf.edu •  http://www.cks.library.nhs.uk •  http://www.guiasalud.es
  • 37. Protocol Building for The Bahamas Hypertension Initial Encounter Primary Care Enrolment Clinical Management Age, comorbidity, medication Phatmaceuticals, Laboratories, Allied Primary Health Care Hospitals
  • 39. TIMELINE February 28 March 1 to 13 group meetings March 14 to April 15 BP draft definition April 16 to 27 Presentation and incorporation of comments April 27 to 30 Final Draft Delivered
  • 40. Vision of NHI •  The Government of The Bahamas is committed to transforming the healthcare systems into the safest, most effective and most compassionate provider of healthcare in the region.
  • 41. Next frontier -- Wicked Challenges •  Access to all •  Healing Environments •  Work sharing and team work •  Infection prevention •  Culture of safety •  Transitions of care
  • 42. Conclusion • Barriers to change-culture eats strategy for breakfast (Peter Drucker) Slide: 42
  • 43. References •  More on topic and references for talk see https://www.linkedin.com/in/paulbarach •  Key research papers are downloadable at Research Gate at https://www.researchgate.net/profile/Paul_Barach/ publications/?pubType=article&ev=prf_pubs_art •  Email me at pbarach@gmail.com or contact me at Tel: 242 4289817