Beyond Learning: Make Your LMS Mission Critical to Your Organization
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The webinar discussed strategies to make Learning Management Systems (LMS) essential to organizations by understanding business needs, audience requirements, and selecting appropriate technologies. Key points included the importance of relevant content, regular updates, and engaging user experiences, supported by case studies from Pharmacy Systems, Inc. and Dell that highlighted the positive impacts of implementing mission-critical learning solutions.
Beyond Learning: Make Your LMS Mission Critical to Your Organization
- 1. Beyond Learning: Make Your LMS Mission Critical to Your Organization Speaker: Karan Froom Director of Training and Development Pharmacy Systems Stephan Millard Product Marketing Director SumTotal Systems Moderator: Mike Prokepeak Vice President, Editorial Director Chief Learning Officer magazine #CLOwebinar
- 2. Tools You Can Use • Q&A – Click on the Q&A panel (?) in the bottom right corner – Type in your question in the space provided – Click on “Send.” #CLOwebinar
- 3. Tools You Can Use • Polling – The poll will appear on the right side of your screen – Select the best option for each question – Click on “Submit” #CLOwebinar
- 4. Frequently Asked Questions 1. Will I receive a copy of the slides after the webinar? YES 2. Will I receive a copy of the webinar recording? YES Please allow up to 2 business days to receive these materials #CLOwebinar
- 5. Beyond Learning: Make Your LMS Mission Critical to Your Organization Mike Prokepeak Vice President, Editorial Director Chief Learning Officer magazine #CLOwebinar
- 6. Beyond Learning: Make Your LMS Mission Critical to Your Organization Karan Froom Director of Training and Development Pharmacy Systems Stephan Millard Product Marketing Director at SumTotal Systems #CLOwebinar
- 7. Beyond Learning: Make Your LMS Critical to Your Organization Presented by: Karan Froom Pharmacy Systems Stephan Millard SumTotal Systems
- 8. Agenda ■ Making Learning Management Mission Critical ■ Pharmacy Systems Case Study ■ Other Examples of Mission Critical Learning ■ About SumTotal Page 8 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
- 9. Step 1: Understand The Business Need Increasing Sales & Partner Customers Effectiveness Facing Increased Productivity Compliance & Process Page 9 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
- 10. Step 2: Understand the Audience • Compliance / certification needs • Internal talent development / retention needs Internal • Training partners on new products to drive channel sales Business • Training partners on services to improve service quality Partners • Offer customer product info to improve customer service levels • Offer customer product info during sales cycle to improve sales Customers performance Page 10 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
- 11. Step 3: Picking the Right Technologies Formal / Activities Mobile Learning Social / Access Management Informal Talent Integration / Portals Page 11 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
- 12. Putting it Together: Mission Critical Learning Know Target the Mission Business right Use the right Critical technologies Need audience Learning Page 12 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
- 13. Mission Critical Learning Can Help Bullet Proof Your Career Grow your influence on organizational success Leverage existing LMS relationship for other departments • Marketing • Sales • Channels • Operations Page 13 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
- 15. Pharmacy Systems, Inc. By the numbers: " 105 client hospitals " 330 employees " 80%+ market share acute care hospitals in our region " 97%+ client retention rate 1975 1980 1985 1990 1995 2000 2005 2010
- 16. Opportunities • No Internal IT department Technology • Non-‐func7onal Intranet • Mul7ple systems on separate pla:orms • Remote, client-‐based workforce Employee • Limited networking and best prac7ce sharing Engagement • Few “touches” with the corporate office • Sparse training courses and development tools • Expensive compliance training Training & • Many resources, but hard to find or search Communica7ons • Poor training recordkeeping • LiNle focus on internal communica7ons
- 17. The Pharmacy Systems, Inc. Resource Center (Launched March 2010) Targeted Topical Timely Role Based Logons Portals Training/Resources
- 18. Role-Based User Logons Audiences • Directors of Pharmacy • Staff Pharmacists • Technicians • Corporate Employees • Clients Benefits • Targeted communica7ons by group • Bulle7n boards allow for best prac7ce sharing and community networking • Links to frequently used systems built into naviga7on • Up-‐to-‐date distribu7on/mailing lists • Focused training and reference materials
- 19. Director of Pharmacy View
- 20. Training & Resources Training Content • Compliance, SoV Skills, Leadership and Technical courses all in one place • Custom clinical and opera7onal content, ACPE accredited content tracking • Mul7ple learning plan/tracks for Pharmacist-‐specific content (45 hour curriculum for new directors) Resource Library • Document tracking provides ability to “assign” key informa7on to employees to review • Categorized informa7on for easier access • Ability to “schedule” communica7ons and report comple7on of assignments
- 21. Resource Library – 150+ Categories
- 22. Training Content – 300+ Courses
- 23. Custom Portals HR & Manager Clinical Regulatory Healthcare Benefits Resources Resources RSS Feeds Reform
- 24. HR & Benefits
- 29. The Results User Adop7on & • 85% User logon/Average Daily Use Engagement • Discussion boards promote networking Resource • 1,100 uploaded and categorized resources U7liza7on accessed over 10,000 7mes Course • 350% increase over prior year Comple7ons • Reduc7on of document distribu7on and Day One Savings compliance educa7on costs (~$10K) • New vehicle to engage and provide Client Access informa7on and training to our customers
- 30. Keys to Success • Make it relevant to your audience • Update/add content frequently • Easy to navigate/search • Allow for feedback
- 31. Thank you! Feel free to contact me with questions or connect on Linkedin. Karan Froom kfroom@pharmacysystems.com
- 32. Dell – Meets Growing Market Demands Key Challenges: l Manage the explosive growth of LearnDell.com Background l Enable a dynamic marketing site capable of handling course m Dell Services is a division of the bundling, e-commerce, promotions, and more worlds leading computer systems l Provide Dell representatives quick point-of-sale information to help company them sell training more effectively Approach: Industry m High Technology l Re-Launch LearnDell.com in 7 weeks and make it a revenue stream l Enable searchable course catalog to find courses, blended learning Users and all other learning offerings m Over 50,000 l Enabled 24/7 helpdesk support for consumers Deployed Products Results: m Learning Management l Greatly improved adoption rate at point-of-sale from less than 1% attach rate to about 10% l Facilitated strong growth, providing access to e-learning courses for 400,000 students and adding over 1,000 new users a week Page 32 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
- 33. Poll: What Audiences does your LMS Serve? ■ A department or sub-set of company ■ All internal employees ■ Business Partners ■ End Customers Page 33 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
- 34. Don’t Forget Content! S • Start simple I • Include relevant information M • Meet your learning objectives P • Please your audience L • Later add flare E • Engage and ensure understanding *Best Practices for Rapid Content Development Page 34 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
- 35. Implementing a Mission Critical Learning Solution Have a Vision Implement in stages Ease of use Unique design Understand your deployment needs Page 35 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
- 36. Most Complete – Comprehensive & End-to-end ■ Complete End-to-end Solution ■ Broadest & Deepest Capabilities ■ Holistic Talent Management Workflows ■ Pervasive Embedded Analytics ■ Seamless User Experience ■ Proven, Scalable Architecture ■ Highly Configurable & Easy to Use ■ Talent-based system of record Page 36 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
- 37. Most Innovative - Recognized as Leader by Analysts 4+ Years in the Leader’s Quadrant (Gartner) Gartner Magic Quadrant for Corporate Learning Systems Rated “Visionary” (Gartner EPM MQ) “…well-suited for global organizations seeking best-in-class…functionality” Highest Rated Overall (Bersin TM Systems) “…best-suited to support the needs of large, multinational organizations that are seeking a well-integrated and global solution” Highest Rated Overall (Ventana Total Compensation) “The top supplier, based on the weighted factoring of the seven product and customer assurance categories…” Highest Rated in Product Offering (Forrester TM) “...among the leaders for integrated performance & compensation solutions” Highest Score Among All Vendors (Forrester) Forrester Wave for Enterprise Learning Suites” Highest Rated Overall (AMR Strategic HCM) “...the broadest and most mature application suite in the strategic HCM specialist space” Page 37 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
- 38. Summary ■ Business Need + Audience + Technology = Success ■ Think about the content & update it frequently ■ Be realistic on time-frames & goals & implement in stages Page 38 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
- 39. Questions & Answers Visit us at www.sumtotalsystems.com and through these social channels: @SumtotalSystems http://www.linkedin.com/groups?home=&gid=45382 http://www.facebook.com/SumTotal.Systems Page 39 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
- 40. – Full Two-‐Day Virtual Event from 9:15 a.m. to 6:00 p.m. ET. – 4 Keynote Sessions, 9 Workshops & over 10 Networking Breaks. – Live & On-‐Demand. – Registra7on is FREE! For more informa7on & to register visit HCMconven,oncenter.com
- 41. Join Our Next CLO Webinar Scorecards, Learning Metrics and Measurement Strategies Tuesday, June 28, 2011 CLO Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register at www.clomedia.com/events Join the CLO Network: http://network.clomedia.com/ #CLOwebinar