Beyond Practice: Exploring, Discovering, & Driving Business Value
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The document discusses the Risk Management Agency (RMA) within the USDA transitioning to agile and DevOps practices. RMA administers the Federal Crop Insurance Program and was facing issues with multi-year projects going over budget and behind schedule. They implemented agile practices across all phases of the lifecycle and established an agile culture. This led to initial positive results, including improved delivery speed and reduced maintenance costs. The presentation emphasizes that an agile culture is needed for agile development to succeed and that organizations must consider how new capabilities should be used to drive business value.
Beyond Practice: Exploring, Discovering, & Driving Business Value
- 1. #b20Con ITSM DEVOPS CONFERENCE BEYOND PRACTICE: EXPLORING, DISCOVERING, & DRIVING BUSINESS VALUE CIO, RISK MANAGEMENT AGENCY, USDA
- 2. #b20Con RMA BACKGROUND • RMA Administers Federal Crop Insurance Program • Covers $110 billion liability, $10 billion premium • Last year $9 billion indemnity • Small agency (~450 employees) partnered with 18 companies that sell and service 1.2 million insurance policies
- 4. #b20Con WHY CHANGE? • Multi-year projects • Over-budget • Behind Schedule • Not delivering expected capabilities • Production system instability • Year-long backlog of changes • Business impacting outages • Maintenance costs limiting development Disciplined Program and Project Management Will SAVE THE DAY!
- 8. #b20Con AGILE/DEVOPS CULTURE • Not just development—all phases of the lifecycle • Role of product owners • Program/Project Management • Leadership role • #ChangeAgents
- 10. #b20Con WHAT DID WE LEARN? • Agile development cannot succeed without an Agile culture • Be aware of the white space • In oversight and management – extreme engagement with light fingers
- 11. #b20Con PRACTICE IS NOT ENOUGH! • The big question of our time is not Can it be built? but Should it be built? --Eric Ries • What do we do with the improved ability to deliver at speed, or the cost reductions brought through a continuous delivery pipeline? • What was the one essential element that drove the turnaround in The Phoenix Project?
- 12. #b20Con ITSM DEVOPS CONFERENCE Thanks for coming! Let us know what you thought!