Biko - LDP Final Assignment
- 1. LEADERSHIP DEVELOPMENT PROGRAM 2015 Mentor: Jordan Stevens Manager - Telus Retail Limited Beacon Hill Shopping Centre
- 2. BIGGEST LEARNING FROM THE LDP MODULES Best takeaway from each module.
- 3. Module 1 - Developing a Positive Mental Attitude PERSONAL BELIEFS • Believe you can • Focus on what you can do Module 2 - Connection MENTAL NUTRITION • You are what you think RECOGNITION • Praise Progress RELATING TO Others • Relating Phrases • Feel...Felt...Found • Be on Time Module 3 - Vision and Purpose • Keep it Balanced WHAT'S YOUR VISION • Vision board and the Five-Year Letter GOAL SETTING • Smart Goals BREAK IT DOWN • Identify the major tasks first • There will be bumps
- 4. Module 4 - Character and Integrity TAKE COMPLETE RESPONSIBILITY FOR YOU • Blame and Excuses • E + R = O KEEP YOUR COMMITMENTS • All commitments are with yourself • Only make commitments you intend to keep HONESTY ALWAYS • There's no perfect time to tell the truth Module 5 - Activity Management • How long is your 24HR? • Opportunity Cost FOCUS ON YOUR TOP PRIORITIES • Determining your top priorities • Just Say No! GET MORE DONE WITH DELEGATION • Develop others with delegation DO IT Well • Above and Beyond • It will get noticed
- 5. Module 6 - Commitment to you • Don't forget about yourself • Lifelong learning • Take time to recharge • Take care of your body Module 7 - Empowerment and Influence LEADING BY EXAMPLE • People will do what you do, not what you say. • Exponential Leadership I've also learned: • Self-Assessment - Knowing your strengths • Feedback from others • Diagnosing your results - (Clear, Overdone and Hidden strengths) Blind Spot. • Setting Goals, what development goal do I need and how to choose a learning plan objective. • Building your network • Making my resume stand out, and preparing for the interview. • Using Telus tools such as CCDP and Career Development Portal.
- 6. NEW DAILY ACTIONS - IMPACTS PERSONALLY AND PROFESSIONALLY
- 7. • I have been applying activity management to my personal/professional life. • Working on my time management and it has been improving since then. • Taking complete responsibility, gave up any blames or excuses. • Goal setting using SMART Goals. • Delegating, believe in exponential leadership. • Stopped thinking as a Rep and thinking as a store. • Coaching, recognizing and praising the good job. • Working on my career development plan, asking for feedback. • Having a managerial courage. • Focusing on my top priorities, saying no to requests from others. • Networking, building my relationship in and outside of work. • Enjoying my free time with family and friends to keep life balanced. • Taking care of my body and my health.
- 8. ACTIONS HAVE MADE ME MORE QUALIFIED/PREPARED FOR MY FUTURE CAREER • I have been learning and shadowing my store manager to achieve excellent operational skills. • Updating my CCDP and have a clear, set goals and vision for my next step. • I have been asking my manager to pass me some of his managerial work that I don't normally do, I asked him to set in any of his interviews to learn hiring experience and process. • I have been coaching and teaching back LDP Modules to my new team members 1 on 1. • Continuing with an outstanding sales performance to be #1 SR again for the next year which will definitely give me a huge credit and support my resume for the next career.
- 9. PERSONAL DEVELOPMENT GOALS FOR THE NEXT 12 MONTHS
- 10. Development Goal Applying for the Senior Sales Rep Position Learning Plan Objective Become store compliance expert - Develop Operational/Coaching Skills Development Opportunity Completion Date Practice Date TouchPoint Date Shadow: Prepare to be the next in line by shadowing my store manager and asking for feed back. Sept.1st, 2015- Onwards Sept.1st, 2015-Onwards Practice: Doing most of the operational work in- store (Focus on Mock Audit) and learn to avoid any mistakes. Dec.31st, 2015 Identify and Discuss: Review and discuss my performance throughout Q3, Q4 with my Store/Area Manager to check if I'm on the right track. Follow up: Coaching new team members one on one to achieve sales targets. Sept.1st, 2015- Onwards Sept.1st, 2015-Onwards Practice: Teaching back LDP Modules to new team members, coaching overall performance in store. Dec.31st, 2015 Identify and Discuss: Review and discuss with each team member their YTD results.
- 11. Development Goal Achieve best SR in my region - Join Celebration of Stars 2nd time Learning Plan Objective Using new sales techniques - Improving my customer experience Development Opportunity Completion Date Practice Date TouchPoint Date Watch: Working hard week to week towards my goal. Sept.1st, 2015- Onwards Sept.1st, 2015-Onwards Practice: Focusing on my CT, ARPT, AR and DPP by pushing sales, asking customers to add another lines or upgrade their existing device. Dec.31st, 2015 Identify and Discuss: Review and discuss my performance throughout Q3, Q4 with my Store Manager, check the leaderboard status much often. Create: New techniques on how to satisfy customers and make them happier. Sept.1st, 2015- Onwards Sept.1st, 2015-Onwards Practice: Shooting for a higher CE score, address customers' needs. Dec.31st, 2015 Identify and Discuss: Review my success throughout the year, discuss with SM if any areas need to improve.
- 12. TEACH BACK - SUCCESSES AND CHALLENGES Successes • I have got my team member the on the right way to choose a career path planning • My team member well observed and followed Team member Learning Goal • To be a strong asset to his team and to perform at a higher level in sales and customer experience. • Shadowing SM and SSR to gain experience on how to deal with escalations and operations Team member Development Goal • Achieve best sales rep in his store and join stellar awards • Move into a full time position • Achieve his goal by the end of this year Challenges I haven't found my team member struggling during the teach back, he was paying full attention and observing most of the time, the only challenges I've found that he was a bit skeptical about his career with Koodo, we've struggled a few times finding a development goal and or learning opportunity.
- 13. CLOSING THOUGHTS ABOUT MY EXPERIENCE WITH THE LDP • The LDP has changed my thoughts about working with Koodo-Telus • Now I can find a career path plan, before I was lost where do I start • Definitely improved my mental attitude, I became more positive • Forget MYSELF and think as A STORE • I gave up any laziness I had and started to be more productive • I was skeptic about my career with Koodo but now I'm sure what vision and goal I have and I know when I'm going to achieve them • LDP has taught me how to recognize others and how to praise a good job • Persistence is the main key to success, never use blames and excuses • LDP has developed my communication skills • Networking through meeting new people in the LDP and going forward asking others for feedback. • Better judgment to manage my time, nothing is impossible. • I have learned how to be a leader, motivate and engage the team.