Blackboard 9.1 is a learning management system that offers improved grading, community engagement tools, and multiple chat formats to allow student participation anywhere. It includes training and support services with professionals knowledgeable on updates, unlike some free systems that require hiring third parties. New features include a customizable web 2.0 experience for learning anytime, auto-save functions, drop down menus, online grade editing, notifications of tasks and assignments in one place, and customizable dashboards.