Blackboard Next Generation (Version 9.1) Upgrade
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This document outlines Northern Illinois University's plan for upgrading their learning management system from the current Blackboard version to the next generation version. The plan involves 5 phases: 1) preparing documentation and support materials, 2) communicating new features to users, 3) preview sessions for faculty, 4) hands-on workshops over the summer, and 5) open labs and special sessions after the upgrade. Over 40 workshops and information sessions are scheduled on campus and online. The challenges will be updating all support materials for the new version and providing training to over 1,300 faculty during the summer months. Technical considerations around storage, building blocks, and timing of the upgrade outage will also need to be addressed.
![Faculty Support Plan Phases
Install new system on Outline of features and 2 invite-only hands-on 10 Bb Tune-up sessions Blackboard Open Lab
a development pre-existing support preview sessions for for experienced users sessions [11AM-1PM]
(BbDev) server materials at support staff and faculty offering hands-on each day during 1st
niu.edu/blackboard/ng power users [3/29,4/6] overview of changes week of summer & fall
Test new features and and new features [6/6, 2011 terms [6/13,6/14,
system interfaces Articles in Fall ’10 & 3 online preview 6/7,7/19,7/27,8/4,8/9, 6/15,6/16,8/22,8/23,
Spring ’11 newsletters sessions [60 min] for 8/11,8/17(2),8/19] 8/24,8/25,8/26]
Create upgrade page and campus media faculty/staff & TAs via
to document new Wimba Classroom 7 Bb I & II hands-on College-specific
features, changes, and Episodes on Teaching [3/29,4/12,4/26] sessions for users new sessions available upon
include links to with Blackboard to Bb [6/2,6/15,7/13, request
applicable support Podcast devoted to 3 hands-on preview 7/21,8/15,8/19]
materials provided by changes sessions for faculty/staff Consultations with
Blackboard & TAs [4/8,5/3,5/18] 2 Bb NG Boot Camps (4 individual faculty/staff
Notices of new features in-depth hands-on and TAs upon request
Update Teaching with posted to FacDev blog, 2 invite-only hands-on sessions for
Blackboard support Twitter, and Facebook, preview sessions for faculty/staff on 9.1 new Phase 5: Open Labs
site and notices to users faculty teaching during feature sets) [6/3,8/10] & Special Sessions
(niu.edu/blackboard) intersession [4/28,
to reflect new Screencasts and/or 5/16]
quick tip highlighting Phase 4: Hands-on Face-to-Face Workshops
features major
changes (Beginning Summer 2011) All workshops 90 mins
interface changes
Convert site from Online preview sessions Phase 3: Preview Sessions (Beginning Spring 2011)
WebCRMA to new archived for on-demand Hands-on preview sessions 90 mins each; Online preview sessions 60 mins each
Cascade CMS as part viewing
of the redesign update
process Phase 2: Communications of New Features and User Interface Changes (Beginning Fall 2010)
Phase 1: Documentation and Support Materials Preparation (Beginning Summer 2010)
Hands-on preview sessions and face-to-face workshops will be 90 minutes in length; Online preview sessions will be 60 minutes in length](https://image.slidesharecdn.com/bbngfacultysupportplan-110511075153-phpapp02/85/Blackboard-Next-Generation-Version-9-1-Upgrade-12-320.jpg)
Blackboard Next Generation (Version 9.1) Upgrade
- 1. LMS Upgrade: Roadmap for Successful Implementation Jason Rhode Assistant Director, Faculty Development and Instructional Design Center Northern Illinois University j.mp/niuplan
- 2. Presenter Jason Rhode, Ph.D. Assistant Director Faculty Development and Instructional Design Center Northern Illinois University niu.edu/jrhode jrhode@niu.edu twitter.com/jrhode 2
- 4. Blackboard Usage at NIU 4
- 5. Blackboard Usage at NIU As of Fall 2011: • 96% of students • 78% of instructional Faculty/Staff/TAs • 43% of course sections • 3.97 course sections/student More details: www.niu.edu/blackboard www.niu.edu/blackboard/upgrade/2011/plan 5
- 6. Use of Blackboard by (Individual) Students Spring Summer Fall 25,000 22,152 20,000 No. of Students 15,000 10,000 5,000 0 02 03 04 05 06 07 08 09 10 11 Year Usage % for fall „11 with 23,107 enrolled is 95.86% of total number of students www.niu.edu/blackboard/upgrade/2011/plan 6
- 7. Use of Blackboard by (Individual) Faculty/Staff/TAs to Teach Spring Summer Fall 1,600 1,376 1,400 1,200 No. of Faculty 1,000 800 600 400 200 0 02 03 04 05 06 07 08 09 10 11 Year Usage % for fall „11 with 1,756* faculty/instructors/TA/teaching staff is 78.3% *1,756 includes only those providing direct instruction www.niu.edu/blackboard/upgrade/2011/plan 7
- 8. Number of Credit Course Sections in Blackboard Spring Summer Fall 3,000 2,488 2,500 No. of Course Sections 2,000 1,500 1,000 500 0 02 03 04 05 06 07 08 09 10 11 Year Usage % for fall „11 with 5,727* sections is 43.44% *No. of course sections including thesis, dissertation, and independent studies is 5,727 www.niu.edu/blackboard/upgrade/2011/plan 8
- 9. Number of Course Enrollments in Blackboard Spring Summer Fall 100,000 88,050 90,000 No. of Course Enrollments 80,000 70,000 60,000 50,000 40,000 30,000 20,000 10,000 0 02 03 04 05 06 07 08 09 10 11 Year Students enrolled in several courses that use Blackboard in a semester Approximately 3.97 courses that use Blackboard per student during fall ‘11 www.niu.edu/blackboard/upgrade/2011/plan 9
- 10. Blackboard Next Generation Upgrade Faculty Support Plan 10
- 11. Current Blackboard Support • The comprehensive support provided by our Center on teaching with Blackboard includes the following: Hands-on workshops (series of 40+ different workshops) Individual consultations (In FY10 alone, 917 consultations on Blackboard were offered to 344 unique individuals from 78 academic and support units) Usage documentation (250+ webpages) (9,800 unique visitors per month to the help site in FY11) 246 answers to Frequently Asked Questions (searchable) 37 step-by-step online tutorials (searchable) Podcasts (30+ episodes) on teaching with Blackboard Quick Guides on using Blackboard 40+ archived online workshops, Ask-A-Question, etc. www.niu.edu/blackboard/upgrade/2011/plan 11
- 12. Faculty Support Plan Phases Install new system on Outline of features and 2 invite-only hands-on 10 Bb Tune-up sessions Blackboard Open Lab a development pre-existing support preview sessions for for experienced users sessions [11AM-1PM] (BbDev) server materials at support staff and faculty offering hands-on each day during 1st niu.edu/blackboard/ng power users [3/29,4/6] overview of changes week of summer & fall Test new features and and new features [6/6, 2011 terms [6/13,6/14, system interfaces Articles in Fall ’10 & 3 online preview 6/7,7/19,7/27,8/4,8/9, 6/15,6/16,8/22,8/23, Spring ’11 newsletters sessions [60 min] for 8/11,8/17(2),8/19] 8/24,8/25,8/26] Create upgrade page and campus media faculty/staff & TAs via to document new Wimba Classroom 7 Bb I & II hands-on College-specific features, changes, and Episodes on Teaching [3/29,4/12,4/26] sessions for users new sessions available upon include links to with Blackboard to Bb [6/2,6/15,7/13, request applicable support Podcast devoted to 3 hands-on preview 7/21,8/15,8/19] materials provided by changes sessions for faculty/staff Consultations with Blackboard & TAs [4/8,5/3,5/18] 2 Bb NG Boot Camps (4 individual faculty/staff Notices of new features in-depth hands-on and TAs upon request Update Teaching with posted to FacDev blog, 2 invite-only hands-on sessions for Blackboard support Twitter, and Facebook, preview sessions for faculty/staff on 9.1 new Phase 5: Open Labs site and notices to users faculty teaching during feature sets) [6/3,8/10] & Special Sessions (niu.edu/blackboard) intersession [4/28, to reflect new Screencasts and/or 5/16] quick tip highlighting Phase 4: Hands-on Face-to-Face Workshops features major changes (Beginning Summer 2011) All workshops 90 mins interface changes Convert site from Online preview sessions Phase 3: Preview Sessions (Beginning Spring 2011) WebCRMA to new archived for on-demand Hands-on preview sessions 90 mins each; Online preview sessions 60 mins each Cascade CMS as part viewing of the redesign update process Phase 2: Communications of New Features and User Interface Changes (Beginning Fall 2010) Phase 1: Documentation and Support Materials Preparation (Beginning Summer 2010) Hands-on preview sessions and face-to-face workshops will be 90 minutes in length; Online preview sessions will be 60 minutes in length
- 13. Faculty Support Plan Timeline Version 9.1 Support plan drafted & Initial draft of Preliminary New support New tutorials, quick guides, etc. installed on shared with Provost, redesigned info on 9.1 site goes live developed in response to questions bbdev. Council of Deans, and support site available on received Faculty Development ready on new current Outage / FacDev & Advisory Committee CMS support site New features in 9.1 covered in all Upgrade ITS begin future Blackboard workshops Redesign of existing to Bb 9.1 testing support site begins (5/29 - system Consultations with individual 5/30) faculty/staff and TAs upon request 2010 2011 9/10 10/10 11/10 12/10 1/11 2/11 3/11 4/11 5/11 6/11 7/11 8/11 9/11 Phase 1: Documentation and Support Materials Preparation Phase 2: Communications of New Features and User Interface Changes Phase 3: Preview Sessions Phase 4: Hands-on Face-to-Face Workshops Phase 5: Open Labs & Special Sessions Last updated: 11/7/10 13
- 14. Workshops Scheduled • 40 workshops scheduled for Spring & Summer 2011: 10 preview sessions prior to upgrade 8 hands-on workshops for new users 10 “tune-up” workshops for experienced users 2 “boot camp” days of in-depth advanced sessions open lab sessions every day of the first week of summer and fall semesters for individual assistance • Capacity planning to meet training needs • Some workshops also offered online www.niu.edu/blackboard/upgrade/2011/plan 14
- 15. Faculty Support Plan Challenges • Updating over 80% of existing documentation • Designing new documentation for new features • Priority training for those teaching intersession courses that overlap the upgrade in May 2011 • Training nearly 1,300 instructional faculty/TAs during summer 2011 (when they are not on contract!) • Retraining current basic to advanced users • Training new faculty/staff/TA users from Aug 2011 • Responding to increased faculty support requests • Staffing and facilities for handling all these needs www.niu.edu/blackboard/upgrade/2011/plan 15
- 16. Communicating the Change 16
- 17. Presentations on Campus • Provost – Oct. ‘10 • Council of Deans – Nov. ’10 • President’s Senior Cabinet – Jan. ’11 • College of Engineering & Engineering Technology Faculty – Jan. ‘11 • Computing Facilities Advisory Committee – Feb. ’11 • College of Health & Human Sciences Faculty – Apr. ‘11 www.niu.edu/blackboard/upgrade/2011/plan 17
- 18. Website niu.edu/blackboard/ng 18
- 19. Quick Tip Intro youtu.be/ei8ufG8amk8 19
- 20. Newsletters niu.edu/spectrum 20
- 21. Emails 21
- 22. Blog facdevblog.niu.edu 22
- 23. Twitter twitter.com/facdev 23
- 24. Facebook facebook.com/facdev 24
- 25. Podcast niu.edu/blackboard/podcast 25
- 26. Postcard 26
- 27. Online Workshop Archives niu.edu/facdev/programs/archives 27
- 28. Blackboard Login Page webcourses.niu.edu 28
- 29. Samples and Source Files j.mp/niuplan 29
- 30. Technical Considerations 30
- 31. Technical Considerations • Legacy Storage vs. Content System Storage • Building Block Compatibility • User Interface for Custom Building Blocks • Testing Service Packs • Timing of Outage for Upgrade • Others?… www.niu.edu/blackboard/upgrade/2011/plan 31
- 32. Additional Comments and Plan Source Files j.mp/niuplan #niuplan @jrhode 32
- 33. We value your feedback! Please fill out a session evaluation. 33
Editor's Notes
- #13: Here you see on the screen and you also have in your handout a copy of the 5 phases of the support plan and an overview of the various support services that will be offered to faculty at the different phases of the support plan
- #14: You’ll also see in your handout the timeline of the support plan depicting the schedule for the implementation of the support plan over the coming months.