BoundaryVictorOps Final
- 1. An Integration That Improves TTR Today’s webinar will focus on the power and benefits of combining Boundary’s one-second monitoring with VictorOps’ collaborative platform.
- 2. Speakers: Pavel Hardak Director, Products Boundary Joni Klippert VP Product VictorOps, Inc. Nate Grieb Operations Support Specialist VictorOps, Inc.
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- 14. • DETECT • • DIAGNOSE • • FIX Reads getting slower, while writes are still fast CPUs remain underutilized, while tasks wait in a blocked state Thread pool blockage Compaction performance issues Many more… Interested? Drop us a note at help@boundary.com, mention DDF
- 16. IF YOU’RE AN IT PERSON, BEING ON-CALL SUCKS AND YOU NEED HELP. IT’S VERY DIFFICULT TO KEEP 24X7 IT SYSTEMS RUNNING EVERY TECHNOLOGY-ENABLED BUSINESS HAS THIS PROBLEM A SOLUTION WAS NOT POSSIBLE UNTIL SMART PHONES BECAME UBIQUITOUS REDUCING TIME-TO-RESOLUTION REQUIRES COLLABORATIVE PROBLEM SOLVING
- 17. AN INTEGRATED ALERTING AND COLLABORATION PLATFORM FOR IT A REAL-TIME, SAAS BASED, ALERTING AND COLLABORATION PLATFORM DESIGNED TO REDUCE TIME-TO-RESOLUTION OF IT INFRASTRUCTURE ISSUES ALERTS TEAM MEMBERS VIA DEFINED CONTACT METHODS AND ESCALATION RULES PROVIDES AN ENVIRONMENT FOR TEAM MEMBERS TO INTERACT TO SOLVE THE PROBLEM INTERFACES WITH IT MONITORING SYSTEMS AND TROUBLE TICKET SYSTEMS SELF DOCUMENTING, TO HELP SOLVE THE SAME PROBLEM NEXT TIME MOBILE FIRST VIA NATIVE ANDROID, IOS AND WEB- BASED CLIENT’S Team contacts and on-call management Twitter-like timeline of infrastructure alerts, system actions, team member interactions Incident alerting, escalation, and routing
- 18. WE CAN HELP WITH ALL THE LAYERS OF YOUR STACK FIRST-PARTY INTEGRATIONS (LIKE THE ONE WITH BOUNDARY) MAKE IT SIMPLE TO GET STARTED OUR BIDIRECTIONAL HIPCHAT AND SLACK INTEGRATIONS MAKE CHATOPS AND FIREFIGHTING FROM YOUR CHAT ROOM A REALITY EASILY USE OUR REST ENDPOINT TO SEND ANY ALERT INTO THE INCIDENT TIMELINE HELP DESK & TICKETING SYSTEM INTEGRATIONS ALLOW SUPPORT TEAMS TO GET NOTIFIED WHEN TICKETS COME IN
- 19. THE VICTOROPS FEATURE SET IS ALIGNED TO EACH PHASE OF THE INCIDENT LIFECYCLE Alerting 7 minutes Triage 32 minutes Investigation 80 minutes Identification 24 minutes Resolution 14 minutes Documentation 25 minutes Alerting Phase -> Push, SMS, Phone Triage -> timeline situational awareness Investigation ->timeline chat, and voice Identification -> runbooks Resolution -> Coordination and Collaboration Documentation -> Post-mortem reports & information aggregation to inform future incidents IncidentLifecycle
- 20. • Alerting 7 minutes Triage 32 minutes Investigation 80 minutes Identification 24 minutes Resolution 14 minutes Documentation 25 minutes IncidentLifecycle REPORTING Specifically post-mortem reporting THE TRANSMOGRIFIER Rich Alerts, Annotations & Transformations
- 21. WITH THE TRANSMOGRIFIER YOU CAN… • MAINTAIN CONTINUOUS DOCUMENTATION SURFACE USER-DEFINED CONTEXTUAL INFORMATION (TRIAGE DOCS, RUNBOOKS, GRAPHITE GRAPHS, NOTES, ETC) ALONG WITH ALERTS TO SOLVE THE PROBLEM AT HAND • QUIET ALERT NOISE CHANGE THE STATE OF YOUR ALERTS BASED ON SPECIFIC PARAMETERS • PAGE THE RIGHT PERSON, EVERY TIME ASSIGN A ROUTE KEY BASED ON ALERT CONTENT FOR EFFICIENT DELIVERY
- 22. REPORTING TO IMPROVE DEVOPS PROCESSES
- 23. Boundary VictorOps Cloud solution (SaaS) – fast time to value ✔ ✔ Easy to use with highly intuitive UI ✔ ✔ Advanced team collaboration ✔ ✔ Real-time monitoring of servers, products and apps ✔ Dashboards, threshold-crossing alerts, Cassandra DDF* ✔ On-call management, Incidents, DevOps Timeline ✔ TransMogrifier (Annotations and Transformations) ✔ Platform Ubiquity (web, iOS, Android) Future ✔ Simple and attractive pricing ✔ ✔ Free 14 day trial + Free basic tier ✔ ✔
Editor's Notes
- #22: Runbooks Relevant assets Deep links into graphs from your monitoring tools The ability to alarm on anything (emails, vm’s) based on content Quieting noise Advanced Routing
- #23: Runbooks Relevant assets Deep links into graphs from your monitoring tools The ability to alarm on anything (emails, vm’s) based on content Quieting noise Advanced Routing
- #24: * Both are focused on DevOps culture and workflows, encourage and made collaboration extremely easy * Both apps are SaaS, easy to signup and start using --> minimal time to value * Easy of use - intuitive web UI with focus on critical tasks (unlike myriad of obscure settings in Enterprise tools) * Out-of-the-box integrations - Boundary with VictorOps and other 3rd party tools (e.g. Slack or HipChat), very easy to set up * Easy to try - both provide free 14-days "premium" trial of and free plan for life (with limited functionality) Pricing - very convenient pricing, month to month or annual with discount - no big upfront investment