BPM case studies

1. Clause 49 Compliance
solution for an ISV

The Problem:
The client is a leading software company specializing in
enterprise wide Business Process Management (BPM)
workflow software solutions needed to monitor the
organization’s business processes for Clause 49 compliance as
per the guidelines laid down by SEBI
Required a solution that would allow them to manage all
the documents, tasks and processes required for compliance
and allow the CEO / CFO to assess the compliance levels
before certification

The Solution:
Quadwave’s BPM solution allowed the organization to
monitor their business processes’ compliance with SEBI
This application used workflows to monitor and track the
business processes of an organization

The Solution (Contd.)
It provided dashboards that allowed the CEO / CFO to review
the level of compliance across various categories and helped them
assess the situation before management certification
The application was built around a web based workflow engine
and leveraged the workflow engine capability to create rules for
Clause 49 compliance laws. The technologies used in this solution
were Java/J2EE, Enterprise Portal, jBPM, jRules,
Alfresco/MOSS.

Key Features and Benefits:
Comprehensive coverage of SEBI’s Clause-49
Structure provided for mapping and testing
Documenting Controls and Managing Risk
Checklists and Reports
Personalization features
Document management through tried and tested solution

• This solution allowed the
organization to
successfully track and
monitor adherence to
processes and level of
compliance to the
guidelines and report it to
management so that they
could assess the risk levels
and material weaknesses
before making decisions
about management
certification.
Results:

2. Process flow management
tool for HR and claims

The Problem:
The client is a world leader in medical technology
providing lifelong solutions for people with chronic diseases
 They needed multiple customized web and workflow
solutions in India & Australia

The Solution:
The solution is an excellent example of automating all the
processes of the company ,from HR to the orders and request
(claims) for the products
Quadwave developed team based queues to manage the
human resources and drag and drop-easy to use interface to
track the claims. The application was built using NET, C#,
ASP.NET, WF.NET, Web Services, MS SQL Server

Multiple process implementations onsite
HR processes
Claims processing flows
Warranty Management
A critical project managing the life-time warranty of pace-makers
installed in various patients –proactively managing the
preventive maintenance including reminding the patients for
the follow-up and checkups

• Apart from being a
wholesome example of an
enterprise solution, the
product was developed on
site and had a short
delivery cycle
Results:

3. Process Flow
implementations for activities of
a BPO

The Problem:
The client is a leading captive BPO center for multiple
global customers
They wanted to automate most of the BPO operations and
their process flows such as Accounts payable and Claims
processing processes

The Solution:
With Quadwave’s solution, the client was able to manage,
monitor and implement highly effective workflow processes
to multiple customers using re-usable process flows that were
highly customizable with dashboards to provide visibility for
managers
The application was built using .NET, C#, ASP.NET,
BPM.NET 2007, MS SQL Server

Accounts Payable,Claims Processing
Seamless integration with high-speed document scanners
located in different geographies with auto generation of
identification numbers
Account payable approval process for the target customer
integrating with their users, roles through Active Directory
Easily Customizable claims processing workflow that
allowed onsite-offshore coordinated processing of the claims
going through multiple approval cycles and business rules

• Considerably reduced the
cycle time for processing
each accounts payables
and claims – hence
increased the ROI on each
human resource hired
Results:

4. Process Flow
implementations for multiple
HR Processes

The Problem:
The client is one of the premium tobacco companies in
India and World
CRES is a workflow solution which is aimed at providing
better Consumer Response aimed at maintaining workflows of
complaint activities between multiple departments to track the
individual activities to the point of completion
 To escalate the information to the appropriate level in case
the task is getting delayed, as specifically requested by the
Customer

The Solution:
With Quadwave’s solution, the client was able to manage
and escalate the information to the appropriate level
The application was built using .NET, C#, WF.NET
engine, MS SQL Server

Saves time in transmitting the complaints to relevant
departments
Improves time in responding to the various received
complaints
Efficient monitoring of complaints status and transaction
delay
Complaint wise transaction number
Alerting concerned User/Department after stipulated period
Tracing progress through completion

• End to End easy to use
process flow management
system with a short time
of implementation
Results:

5. Automated Process control
for manufacturing unit

The Problem:
The client is a leading small aircraft and coach
manufacturer in Canada & USA
Client wanted to implement a complex customized
workflow system that integrated with various proprietary 3rd
party systems.

The Solution:
The hallmark of the solution was to develop the entire
complex solution within a very short period and making the
solution live
The application was built using .NET, C#, ASP.NET,
WF.NET, Web Services, MS SQL Server

Custom Process implementations with multiple 3rd party
system integration
Integration using web services, direct databases as well as
flat files for legacy systems

• Short time to develop and
integrate tools to
effectively control the
manufacturing processes
of a company
Results:

6. Electronic Ship Registration
Management

The Problem:
A country in the Middle East is pushing for eGovernance in
all aspects
 As the Middle Eastern country is trying to be a large port
in the area, automating certification, evaluation and
management of renewals of different types of certificates were
of high importance
The customer wanted a comprehensive document
management system integrated with workflows to manage
more than 35 types of certificates through their life-cycle

The Solution:
The application was built using Java, LiferayPortal and
Alfresco DMS, Integrated ActivitiWorkflow engine,
Signaviodesigner, Integration with multiple 3rdparty systems
such as Payment processing, label printers, certificate printers,
bar code readers etc

Comprehensive multi-lingual Internet & Intranet portal for
public and government officials integrated with the solution
End-to-end integrated certification process -Public facing
applications forms to payment processing integration to
digital signature certificates
Tamper proof, encrypted 3D labels for each certificate
Detailed reporting framework for each level of Government
official

• Complete automated
maritime ship registration,
evaluation, certification
process in Arabic and
English
Results:

BPM case studies

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BPM case studies