10 Signs It’s Time to
         Break Up with Your CMS




© 2013 PERCUSSION SOFTWARE, INC   #CMSBreakup   1
About Us




       Percussion Software Inc.                   Aaron Dun
       “The Only Web Content Management           VP Marketing and Strategy
       Software Designed for Content Marketers”   @ajdun




© 2013 PERCUSSION SOFTWARE, INC   #CMSBreakup                                 2
It’s Valentines Day




© 2012 PERCUSSION SOFTWARE, INC   #CMSBreakup   3
Are You Still Happy Together?

                                     % Dissatisfied with Current CMS
                                                      (Over the Past 12 Months)




                                  Still In Love
                                    10%                                                             Hate
                                                                                                    90%




                                            Source: 2013 Marketing Journal of Inflated Statistics




© 2013 PERCUSSION SOFTWARE, INC    #CMSBreakup                                                             4
Your Date Itinerary

1      Why Content Throughput Matters
2      Role of a Content Management Engine
3      Relationship Arcs
4      Top 11 Signs You Need to Break Up with Your CMS
5      Action Plan
6      Fun




© 2013 PERCUSSION SOFTWARE, INC   #CMSBreakup            5
Why Content Throughput Matters




© 2013 PERCUSSION SOFTWARE, INC   #CMSBreakup           6
Today, Your Reach Is Limited


                                   WEB MARKETING UNIVERSE




                                                        PEO PLE Y O U M ARKET TO

                                                          CUSTO M ER BASE




                                                YOUR MESSAGE
                                                   TODAY




© 2013 PERCUSSION SOFTWARE, INC   #CMSBreakup                                      7
Enabling Content Marketing


                           MODERN W E B M AR K E T I N G U N I V E R S E

       •Engage Social
                                                                                          Percussion
         • Scale Content

           • Automate SEO

             • Expand Web Footprint

                                                                         ENG AG EM E NT
                                                                       EVERY O NE ELSE
               • Launch Campaigns                                                          MA
                 • Outbound Email                                                         CRM
                                                          PEO PLE Y O U MNVERSIO N
                                                                      CO ARKET TO
                   • Manage Leads
                     • Run Core Web Apps                    CUSTO M ER BASE
                                                              M AN AG EM ENT




                                                  YOUR MESSAGE
                                                    TOMORROW




© 2013 PERCUSSION SOFTWARE, INC     #CMSBreakup                                                        8
Content Trends

                                         Content Marketing Spending
                                                        (Over the Next 12 Months)

                                     Significantly
                                                                       Unsure
                                      Decrease            Decrease

                                        0%                 2% 10%                    Significantly
                                                                                      Increase

                                                                                       9%

                                                      Remain
                                                     the Same

                                                     34%
                                                                          Increase




                                  2013 B2B Content Marketing Benchmarks, North America: CM1/Marketing Profs



© 2013 PERCUSSION SOFTWARE, INC    #CMSBreakup                                                                9
Goals
                  Organizational Goals for B2B Content Marketing

                                  Brand Awareness
                                                                                                         79%

                                                                                                       74%
                            Customer Acquisition

                                                                                                      71%
                                   Lead Generation
                                                                                                 64%
                   Customer Retention/Loyalty
                                                                                                 64%
                             Thought Leadership
                                                                                                63%
                                       Engagement
                                                                                                60%
                                     Website Traffic
                                                                                     45%
                  Lead Management/Nurturing
                                                                                    43%
                                               Sales

                                                       0     10    20    30    40    50    60    70    80     90   100


                                  2013 B2B Content Marketing Benchmarks, North America: CMI/Marketing Profs



© 2013 PERCUSSION SOFTWARE, INC     #CMSBreakup                                                                          10
Content Marketing Goals
               What One Best Practice Is Most Important to You?
                        Produce content genuinely of value to your audience                                             36%
                          Producing content to be seen as a "thought leader"                                26%
                   Including original content developed by your organization            8%
                Developing a community of users around a topic rather than
                                                                   a brand             6%
                                     Sharing content through social channels       5%
                                    Enforcing high quality editorial standards     5%
                                                Demonstrating a point of view     3%
               Publishing diverse types of content rather than a single effort    3%
                                              Allocating resources to content     3%
                Developing a formal editorial calendar for content marketing      3%
                        Enlisting trusted contributors to publish guest content   1%

                         Source: © 2012 BtoB’s Content Marketing: Ready for Prime Time. Fielded April/May 2012, N=440




© 2013 PERCUSSION SOFTWARE, INC    #CMSBreakup                                                                                11
We Need More Content!
                              Percentage of B2B Content Marketers
                               Who Face the Following Challenges

                                     Producing Enough Content                                           64%
                          Producing the Kind of Content that
                                                  Engages                                          52%

                                  Producing a Variety of Content                              45%

                                                  Lack of Budget                          39%
                                 Inability to Measure Content
                                                 Effectiveness                          33%
                            Lack of Knowledge, Training, and
                                                    Resources                       26%
                       Lack of Integration Across Marketing                        25%

                                           Lack of Buy-in/Vision                   22%

                  Finding Content Marketing Professionals                     14%

                                                                    0    10   20   30    40   50   60    70   80   90 100

                                  2013 B2B Content Marketing Benchmarks, North America: CMI/Marketing Profs


© 2013 PERCUSSION SOFTWARE, INC      #CMSBreakup                                                                            12
Connection Between Content & Conversion
          Web Content Performance Improves Conversion Rates

                                         Companies that track utilization / performance of web content

                                         All others

                                                                          3.9%
                                        Current Percentage
                                                             4.0%

                                                             3.0%
                                                                                            2.2%
                                                             2.0%

                                                             1.0%

                                                             0.0%
                                                                    Average Website Conversion Rate
                                                                               n=130


                                                                Source: Aberdeen Group, March 2012




© 2013 PERCUSSION SOFTWARE, INC   #CMSBreakup                                                            13
Content Disperses at a Rapid Rate




© 2013 PERCUSSION SOFTWARE, INC   #CMSBreakup   14
Role of a Content Management Engine




© 2013 PERCUSSION SOFTWARE, INC   #CMSBreakup       15
The State of Your WCM Environment




                                                              Deliver to Web

                                                Bottleneck




                                                              Manage Content


                                                             Implementation



© 2013 PERCUSSION SOFTWARE, INC   #CMSBreakup                                  16
What’s Wrong with Your CMS?



                              Everything needs IT help
                                                                          Visitors don’t return
                     No social media    Our SEO is terrible
                          Can’t share assets          Workflow problems
           Requires technical skills
       I can’t create landing pages       Bottlenecks tags a vacation
                                                   Missing
                                                           I need

  Too hard to use                                     It takes too long

                                    Links keep breaking Not enough leads
                                                                      Our site stinks      Can’t add new pages
                Too complex                            My life would be so much easier
          Only two people can use it
                                    Traffic is too low          Content isn’t fresh
                                                               Requires technical skills




© 2013 PERCUSSION SOFTWARE, INC   #CMSBreakup                                                                    17
Breakthrough!




                                                 Deliver to Web




                                                 Manage Content


                                                Implementation



© 2013 PERCUSSION SOFTWARE, INC   #CMSBreakup                     18
SEO Performance as a Result




© 2013 PERCUSSION SOFTWARE, INC   #CMSBreakup   19
The Arc of a Relationship

                                                        Wait, what?
                                                        You mean it can’t….



                                            Its really going to work!!




                                  Look how great this is, can’t
                                  YOU see how this will solve
                                  ALL of our problems?!



     This is the System
     that will solve ALL
     of our problems!




© 2013 PERCUSSION SOFTWARE, INC     #CMSBreakup                               20
In No Particular Order:
                            The Top 11 Signs You Need to
                              Break Up with Your CMS




© 2013 PERCUSSION SOFTWARE, INC   #CMSBreakup                         21
1. Going out Requires Too Much Prep!

                                  Publishing Is More than 2 Steps




© 2013 PERCUSSION SOFTWARE, INC   #CMSBreakup                       22
2. Your Templates Are Seeing Other People

                      Business Unit 1: Page A   Business Unit 2: Page A




© 2013 PERCUSSION SOFTWARE, INC   #CMSBreakup                             23
3. Your Workflow Still Thinks You Are Dating
   Your Last _____Friend




© 2013 PERCUSSION SOFTWARE, INC   #CMSBreakup   24
4. You Can’t Have Other “Friends”
                 (Or Only One Person Can Contribute to Your Site)




© 2013 PERCUSSION SOFTWARE, INC   #CMSBreakup                   25   25
5. No One Knows How to Find You Anymore




© 2013 PERCUSSION SOFTWARE, INC   #CMSBreakup   26
6. They Need Their Friends to Do ANYTHING

                                        Content Updates Require
                                    IT/Developer/Agency Intervention




© 2013 PERCUSSION SOFTWARE, INC   #CMSBreakup                          27
7. They Never Make the Changes You
   Agreed to Make
     That Typo on Your About Page Has Been There for 3 Months!




© 2013 PERCUSSION SOFTWARE, INC   #CMSBreakup                    28
8. Once You Say It, You Can’t Take It Back




       Preview = Publish Live




© 2013 PERCUSSION SOFTWARE, INC   #CMSBreakup   29
9. They Insisted on Having Your Facebook
   Password
                                            Everyone Is an Admin




                 Admin                  Admin       Admin      Admin      Admin




                 Admin                  Admin       Admin      Admin      Admin




                Admin                  Admin         Admin         Admi   Admi
                                                                    n      n



© 2013 PERCUSSION SOFTWARE, INC   #CMSBreakup                                     30
10. You Know Its Not Working, But You Don’t
    Know Why

                                  No Ability to Measure What’s Working




© 2013 PERCUSSION SOFTWARE, INC    #CMSBreakup                           31
11. You Have a Full Closet…
    But You Have Nothing to Wear
       Your Code Is Such a Mess That You Can’t Possibly to “Go
             Responsive” or Make Other Simple Changes




© 2013 PERCUSSION SOFTWARE, INC   #CMSBreakup                    32
Go Ahead, Shed a Few Tears… “It’s Oh-vAH”




© 2013 PERCUSSION SOFTWARE, INC   #CMSBreakup   33
There Really Is Somebody
out There for You…!

“    We increased our website conversions by 80% with Percussion’s CM1.
     We consider our CMS to be a competitive advantage.
                                                                  ”                  - CMO

                                                Results

                                                 Traffic Growth
                                                 •   76% Growth in Visits
                                                 •   98% Growth in Unique Visitors
                                                 •   Bounce Rate Down by 3%

                                                 All Website Traffic
                                                 •   50.97% Growth in Visits
                                                 •   54.37% Growth in Page views

                                                 Source Growth
                                                 •   72% Growth in Visits from Search
                                                 •   41% Growth in Referral Visits
                                                 •   30% Growth in Direct Traffic


© 2013 PERCUSSION SOFTWARE, INC   #CMSBreakup                                                34
So, What Should You Do?


                  1      Drown your sorrows?

                  2      Listen to our iTunes break up play-list?

                  3      Take our compatibility test?



                   4     Or do just one thing differently tomorrow…




© 2013 PERCUSSION SOFTWARE, INC   #CMSBreakup                         35
On Friday…


                  • Create a content calendar
                  • Connect Web goals to your business’ goals
                  • Start measuring content throughput
                  • Identify critical roadblocks to performance


                  (And of course, schedule a Percussion demo)




© 2012 PERCUSSION SOFTWARE, INC   #CMSBreakup                     36
Break Up Songs to Ease Your Pain

           •   Sheryl Crow - First Cut is the Deepest
           •   Bret Michaels - Every Rose Has It's Thorn
           •   Adele - Someone Like You
           •   Boyz II Men - End of the Road
           •   Righteous Brothers - You've Lost That Loving Feeling
           •   Eagles – Get Over It
           •   Tina Turner - What's Love Got to Do with It
           •   Phil Collins – Against All Odds
           •   Bonnie Raitt - I Can't Make You Love Me
           •   Buck Owens – I Don’t Care
           •   Carly Simon - You're So Vain
           •   Christina Perry - Jar of Hearts
           •   Taylor Swift - We Are Never Ever Getting Back Together
           •   Destiny's Child - Survivor                               Grab your copy here:
           •   Gloria Gaynor - I Will Survive                           http://bit.ly/BrkPlayList




© 2013 PERCUSSION SOFTWARE, INC   #CMSBreakup                                                       37
Connect With Us!



        www.percussion.com/community/blogs/web-content-management/index


                                  http://twitter.com/percussion

                                  http://www.linkedin.com/percussion-software


                                  http://www.linkedin.com/percussion-software


                                  http://www.facebook.com/percussionsoftware

                                  http://www.gplus.to/percussion


© 2013 PERCUSSION SOFTWARE, INC   #CMSBreakup                                   38

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Breaking Up is Hard To Do - 10 Signs it's Time to Break Up with Your Current CMS

  • 1. 10 Signs It’s Time to Break Up with Your CMS © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 1
  • 2. About Us Percussion Software Inc. Aaron Dun “The Only Web Content Management VP Marketing and Strategy Software Designed for Content Marketers” @ajdun © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 2
  • 3. It’s Valentines Day © 2012 PERCUSSION SOFTWARE, INC #CMSBreakup 3
  • 4. Are You Still Happy Together? % Dissatisfied with Current CMS (Over the Past 12 Months) Still In Love 10% Hate 90% Source: 2013 Marketing Journal of Inflated Statistics © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 4
  • 5. Your Date Itinerary 1 Why Content Throughput Matters 2 Role of a Content Management Engine 3 Relationship Arcs 4 Top 11 Signs You Need to Break Up with Your CMS 5 Action Plan 6 Fun © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 5
  • 6. Why Content Throughput Matters © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 6
  • 7. Today, Your Reach Is Limited WEB MARKETING UNIVERSE PEO PLE Y O U M ARKET TO CUSTO M ER BASE YOUR MESSAGE TODAY © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 7
  • 8. Enabling Content Marketing MODERN W E B M AR K E T I N G U N I V E R S E •Engage Social Percussion • Scale Content • Automate SEO • Expand Web Footprint ENG AG EM E NT EVERY O NE ELSE • Launch Campaigns MA • Outbound Email CRM PEO PLE Y O U MNVERSIO N CO ARKET TO • Manage Leads • Run Core Web Apps CUSTO M ER BASE M AN AG EM ENT YOUR MESSAGE TOMORROW © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 8
  • 9. Content Trends Content Marketing Spending (Over the Next 12 Months) Significantly Unsure Decrease Decrease 0% 2% 10% Significantly Increase 9% Remain the Same 34% Increase 2013 B2B Content Marketing Benchmarks, North America: CM1/Marketing Profs © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 9
  • 10. Goals Organizational Goals for B2B Content Marketing Brand Awareness 79% 74% Customer Acquisition 71% Lead Generation 64% Customer Retention/Loyalty 64% Thought Leadership 63% Engagement 60% Website Traffic 45% Lead Management/Nurturing 43% Sales 0 10 20 30 40 50 60 70 80 90 100 2013 B2B Content Marketing Benchmarks, North America: CMI/Marketing Profs © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 10
  • 11. Content Marketing Goals What One Best Practice Is Most Important to You? Produce content genuinely of value to your audience 36% Producing content to be seen as a "thought leader" 26% Including original content developed by your organization 8% Developing a community of users around a topic rather than a brand 6% Sharing content through social channels 5% Enforcing high quality editorial standards 5% Demonstrating a point of view 3% Publishing diverse types of content rather than a single effort 3% Allocating resources to content 3% Developing a formal editorial calendar for content marketing 3% Enlisting trusted contributors to publish guest content 1% Source: © 2012 BtoB’s Content Marketing: Ready for Prime Time. Fielded April/May 2012, N=440 © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 11
  • 12. We Need More Content! Percentage of B2B Content Marketers Who Face the Following Challenges Producing Enough Content 64% Producing the Kind of Content that Engages 52% Producing a Variety of Content 45% Lack of Budget 39% Inability to Measure Content Effectiveness 33% Lack of Knowledge, Training, and Resources 26% Lack of Integration Across Marketing 25% Lack of Buy-in/Vision 22% Finding Content Marketing Professionals 14% 0 10 20 30 40 50 60 70 80 90 100 2013 B2B Content Marketing Benchmarks, North America: CMI/Marketing Profs © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 12
  • 13. Connection Between Content & Conversion Web Content Performance Improves Conversion Rates Companies that track utilization / performance of web content All others 3.9% Current Percentage 4.0% 3.0% 2.2% 2.0% 1.0% 0.0% Average Website Conversion Rate n=130 Source: Aberdeen Group, March 2012 © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 13
  • 14. Content Disperses at a Rapid Rate © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 14
  • 15. Role of a Content Management Engine © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 15
  • 16. The State of Your WCM Environment Deliver to Web Bottleneck Manage Content Implementation © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 16
  • 17. What’s Wrong with Your CMS? Everything needs IT help Visitors don’t return No social media Our SEO is terrible Can’t share assets Workflow problems Requires technical skills I can’t create landing pages Bottlenecks tags a vacation Missing I need Too hard to use It takes too long Links keep breaking Not enough leads Our site stinks Can’t add new pages Too complex My life would be so much easier Only two people can use it Traffic is too low Content isn’t fresh Requires technical skills © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 17
  • 18. Breakthrough! Deliver to Web Manage Content Implementation © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 18
  • 19. SEO Performance as a Result © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 19
  • 20. The Arc of a Relationship Wait, what? You mean it can’t…. Its really going to work!! Look how great this is, can’t YOU see how this will solve ALL of our problems?! This is the System that will solve ALL of our problems! © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 20
  • 21. In No Particular Order: The Top 11 Signs You Need to Break Up with Your CMS © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 21
  • 22. 1. Going out Requires Too Much Prep! Publishing Is More than 2 Steps © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 22
  • 23. 2. Your Templates Are Seeing Other People Business Unit 1: Page A Business Unit 2: Page A © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 23
  • 24. 3. Your Workflow Still Thinks You Are Dating Your Last _____Friend © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 24
  • 25. 4. You Can’t Have Other “Friends” (Or Only One Person Can Contribute to Your Site) © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 25 25
  • 26. 5. No One Knows How to Find You Anymore © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 26
  • 27. 6. They Need Their Friends to Do ANYTHING Content Updates Require IT/Developer/Agency Intervention © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 27
  • 28. 7. They Never Make the Changes You Agreed to Make That Typo on Your About Page Has Been There for 3 Months! © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 28
  • 29. 8. Once You Say It, You Can’t Take It Back Preview = Publish Live © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 29
  • 30. 9. They Insisted on Having Your Facebook Password Everyone Is an Admin Admin Admin Admin Admin Admin Admin Admin Admin Admin Admin Admin Admin Admin Admi Admi n n © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 30
  • 31. 10. You Know Its Not Working, But You Don’t Know Why No Ability to Measure What’s Working © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 31
  • 32. 11. You Have a Full Closet… But You Have Nothing to Wear Your Code Is Such a Mess That You Can’t Possibly to “Go Responsive” or Make Other Simple Changes © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 32
  • 33. Go Ahead, Shed a Few Tears… “It’s Oh-vAH” © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 33
  • 34. There Really Is Somebody out There for You…! “ We increased our website conversions by 80% with Percussion’s CM1. We consider our CMS to be a competitive advantage. ” - CMO Results Traffic Growth • 76% Growth in Visits • 98% Growth in Unique Visitors • Bounce Rate Down by 3% All Website Traffic • 50.97% Growth in Visits • 54.37% Growth in Page views Source Growth • 72% Growth in Visits from Search • 41% Growth in Referral Visits • 30% Growth in Direct Traffic © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 34
  • 35. So, What Should You Do? 1 Drown your sorrows? 2 Listen to our iTunes break up play-list? 3 Take our compatibility test? 4 Or do just one thing differently tomorrow… © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 35
  • 36. On Friday… • Create a content calendar • Connect Web goals to your business’ goals • Start measuring content throughput • Identify critical roadblocks to performance (And of course, schedule a Percussion demo) © 2012 PERCUSSION SOFTWARE, INC #CMSBreakup 36
  • 37. Break Up Songs to Ease Your Pain • Sheryl Crow - First Cut is the Deepest • Bret Michaels - Every Rose Has It's Thorn • Adele - Someone Like You • Boyz II Men - End of the Road • Righteous Brothers - You've Lost That Loving Feeling • Eagles – Get Over It • Tina Turner - What's Love Got to Do with It • Phil Collins – Against All Odds • Bonnie Raitt - I Can't Make You Love Me • Buck Owens – I Don’t Care • Carly Simon - You're So Vain • Christina Perry - Jar of Hearts • Taylor Swift - We Are Never Ever Getting Back Together • Destiny's Child - Survivor Grab your copy here: • Gloria Gaynor - I Will Survive http://bit.ly/BrkPlayList © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 37
  • 38. Connect With Us! www.percussion.com/community/blogs/web-content-management/index http://twitter.com/percussion http://www.linkedin.com/percussion-software http://www.linkedin.com/percussion-software http://www.facebook.com/percussionsoftware http://www.gplus.to/percussion © 2013 PERCUSSION SOFTWARE, INC #CMSBreakup 38