Brugnoli System Ux

1. For a positive user experience, the whole system is more important than individual devices, and the intelligence of the platform is more important than single devices which can be replaced. 2. Results come from fragmented interactions across multiple devices and situations, not a single device. 3. The key design challenge is the system architecture - how the parts connect and relate, rather than any single device's capabilities. The roles and uses of devices depend on their relationships within the flexible system.