Bsc update 102011
- 1. Business Service Center (BSC) Update October 2011
- 2. Meet the BSC Leadership Team Donna Asher, Associate Vice Chancellor for Joey Saxon, Business Services Mary Atkins, Executive Executive Director, Assistant Operations Donna Shell, Director of Debbie Reynolds, Director Human Resources of Client Services Connie Ross, Director of Ruth Moors, Director of Payroll General Accounting Susan Sims, Director of Leonard Bates, Director of Payments and Travel Information Services Carolyn Cross, Director of Eddie Reyes, Director of Purchasing HUB Coordination
- 3. BSC Vision Efficiently deliver exceptional service and solutions in a rewarding environment.
- 4. BSC Strategy Investing in the growth of our employees while maintaining a motivated workforce enables us to continually improve key processes, leverage information technology, and improve collaboration within the UNT System which drives our ability to leverage our size and improve cost effectiveness ensuring that we deliver exceptional services and solutions to our customers
- 5. Who we support • University of North Texas • University of North Texas at Dallas • University of North Texas Health Science Center • University of North Texas System
- 6. What functional services we provide (moved from campuses) •Human Resources* •Employment, Benefits, Training, Records, Information Systems •Payroll •Time and Labor •Purchasing •Payments •Travel •HUB Administration *Campus Human Resources retained compensation/classification, employee relations. Equal Employment Opportunity (EEO) also remained on the campuses.
- 7. BSC – Number of Services Breakdown Before BSC After BSC Transition Transition Centralized with Campus Current Centralized Campus Specific Rep Payroll 49 38 11 0 Human Resources 74 25 21 28 Purchasing and 93 57 24 12 Payments Services Total 216 120 56 40 BSC services = 176 = 81.5% Campus = 40 = 18.5%
- 8. BSC – Number of Positions Transitioned Before BSC After BSC Transition Transition Current Campus BSC UNTHSC Payroll 8 0 8 HR 19 11 8 PPS 37 15 22 UNT Payroll 11 0 11 HR 36 13 23 Provost-HR 8 6 2 PPS 66 8 58 Totals 185 53 132 BSC = 132 = 72% Campus = 53 = 28%
- 9. BSC Promises to Our Customers • Provide professional and friendly service • Continually improve and innovate • Provide accurate and knowledgeable information • Equip them with the resources (e.g. training) they need to effectively perform their jobs • Meet or exceed service level agreements • Do what we said we will do • Treat them as a partner
- 10. How to Treat as Partner • Hold regular meetings with campus constituents (e.g. BSC Partner/A-Team, leadership groups, etc.) • Seek input into process redesign projects • Train on new/changed processes • Provide accurate and timely information • Be accessible • Be a resource • Maintain open communication
- 11. Current Resources Available The Solution Source Newsletter
- 12. What are we working on? • Process Redesign projects using Lean Six Sigma methodology • Vendor Setup • ePro Requisition Processing • Lump Sum Vacation Payments • Employee On-boarding • Employee Exiting/Off-boarding • Finalizing location details and preparing for move • Woodhill Square on corner of Teasley Lane and Dallas Drive. • Team Building • Job Evaluation and Pay Plan Development project for the BSC
- 13. What’s Next? • Major Projects • Implementation of eForms (e.g. electronic HRM forms with workflow, etc.) • Consolidation of 4 applicant tracking systems into 1. • Implementation of Expenses module (e.g. electronic travel processing, etc.) • Implementation of electronic time sheets and leave approvals • Others????
- 14. Contact Information Donna Asher, Associate Vice Chancellor for Business Services, Donna.Asher@unt.edu, cell: 817-925-7825 My Assistant: Mary Atkins, Executive Assistant Mary.Atkins@unt.edu, 940-565-2482
- 15. We look forward to serving you! Questions?