Building An Service Oriented It Organization
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The document summarizes an IT department strategic planning meeting. It discusses the institution's priorities of increasing enrollment, creating an attractive environment, and integrating services. It outlines the department's roadmap to develop a vision and mission, build a team, and become more responsive, accountable, and consultative. The nature of planning, benchmarking, and financial resources are also covered. Plans should align with the institution's mission and goals and affect budgeting.
Building An Service Oriented It Organization
- 2. 20,500 Students 650 faculty 1000 + adjuncts Beautiful 77 acre campus-urban yet suburban Located in the most diverse borough in NYC Support 140 different nationalities. A microcosm of New York. Background
- 3. Agenda Introduction 13:05-13:10 Strategic Planning & Planning sets the basis 13:10-14:00 ITIL & Project Management 14:00-14:30 Break 14:30 -15:00 Project Planning, Change-management & Change Control 15:00-15:30 Monitoring, Control, and tools 15:30-1600 Discussion
- 4. Story of an IT Department Uncoordinated Redundant Resources Ineffective Marginalized Cost Center Reactive Lacking focus
- 5. The Roadmap DEVELOP A VISION AND A MISSION BASED ON THE GOALS OF THE INSTITUTION GIVE THE DEPARTMENT PURPOSE BUILD A TEAM INSTILL A CULTURE OF CARING AND RESPECT RESPONSIBLE ACCOUNTABLE CONSULTATIVE/SUPPORTED INFORMED RACI
- 6. Institutional Priorities Increase Enrollment Create an attractive environment physically and virtually Integrate services across processes Raise academic quality Enhance programs and services through External funding sources Use the College’s broader perspective of to create value & warranty
- 7. Planning “ Long-range planning does not deal with future decisions, but with the future of present decisions. ” -Peter Drucker
- 8. The Nature of Planning Thinking about the future Organizing those thoughts Writing them down
- 9. Plans are resource driven “ The Use of Resources Should be Planning Driven ”
- 10. Plans Affect the Budget The only admissible defense of a proposal to increase resources or to decrease resources should be how consonant the proposal is with the role of the institution (mission) and its desired accomplishments (goals).
- 11. Plans Affect the Budget It’s really important to focus when landing.
- 12. Benchmarking
- 13. Financial Resources and Resource Providers Tuition (Students, Parents, Grantors) Governmental Appropriations (Legislators, Governor, Staff, Central Boards ) Gifts (Individuals, Corporations, Foundations) Grants (Agencies, Corporations, Foundations)
- 14. Financial Resources and Resource Providers “ If we don ’ t know where we ’ re going, any road will get you there. ” -Alice in Wonderland
- 15. Financial Resources and Resource Providers 1. Handle Only a Few Topics 2. Provide Palpable Benefits to Participants 3. Explain How Plans Affect the Budget 4. Choose an Appropriate Planning Period 5. Choose a Timely Planning Cycle 6. Develop Strategies
- 16. The Product of a Strategic Planning Process Should Be: A Strategy -or- A Set of Strategies & VSE
- 17. Financial Resources and Resource Providers Mission: The kinds of things the institution will do, the role it will play as defined by the services it will provide and for whom Goal: What it is that the institution wants to accomplish within its role? Strategy: The way in which the institution will play its role — the normative way in which it will do things
- 18. Strategic Goals I. Advance our academic programs Build a culture of community Solidify our financial foundation
- 19. The distinctions between a “ mission, ” a “ goal, ” and a “ strategy ” are not nearly as meaningful as the uses to which they are put: To mobilize a decentralized organization To bring an appropriate and helpful focus to its activities To serve as criteria for priority setting and for the allocation of all resources of the institution To provide a competitive advantage
- 20. Build on our present strengths in the natural sciences by reinforcing our consortial doctoral programs in biology, biochemistry, chemistry, and physics Invest strategically in psychology, specifically neuropsychology and applied behavior analysis, and earth and environmental sciences Have at least three sciences disciplines be among the top 50 undergraduate and graduate programs in the country within ten years.
- 22. The Institution ’ s Mission or Role in Society (Expressed in Key Words) 1.Prepare students to be leaders in a global society 2.Provide a rigorous liberal arts education 3. Offer a curriculum that allows students to graduate with the ability to think critically, address complex problems, explore various cultures and use modern technologies and information resources Workshop Exercise
- 23. The Institution ’ s Desired Accomplishments or Goals Advance our academic programs Build a culture of community Solidify our financial foundation Workshop Exercise
- 24. The only admissible defense of a proposal to increase resources or to decrease resources should be how consonant the proposal is with the role of the institution (mission), its desired accomplishments (goals), its situation, and the ways in which it will tend to do things (strategies) as it pursues those desired accomplishments within the context of its role and situation. Plans Affect the Budget
- 25. Plans Affect the Budget Strategic Plan Committee Implementation Sequence Lead Responsibility Start Date Complete Date Priority Hires Budgets for Hiring Other Funding Needs Budgets for Others 3.5 Appoint nationally recognized teachers in language pedagogy to work with our existing language departments to guide curricular reform as well as appoint faculty throughout the College who are interested and able to teach courses in a range of disciplines, including natural and social sciences, in languages other than English. Jennifer Eddy , Sue Henderson, Jackie Davis, Tamara Evans, Gary Braglia, Madhulika Khandelwal, Hong Wu SEYS Chinese pedagogy faculty, critical language pedagogy Jennifer Eddy 1. Appoint Chinese pedagogy faculty full time tenure track 2. Appoint research assistants and/or graduate research assistants 1. $41,624 - $71,974 2. Research Assistant - $31,897 Graduate Assistant - $9,811
- 26. Tuition (Students, Parents, Grantors) Governmental Appropriations (Legislators, Governor, Staff, Central Boards) Gifts (Individuals, Corporations, Foundations) Grants (Agencies, Corporations, Foundations) Workshop Exercise Financial Resources and Resource Providers
- 27. Choose a Financial Resource: Choose a Resource Provider: List what you believe the above named resource provider might have in mind regarding the desired accomplishments or goals of the institution. Compare the institution ’ s goals with those of its resource providers. Workshop Exercise
- 28. The only admissible defense of a proposal to increase resources or to decrease resources should be how consonant the proposal is with the role of the institution (mission), its desired accomplishments (goals), its situation, and the ways in which it will tend to do things (strategies) as it pursues those desired accomplishments within the context of its role and situation. Plans Affect the Budget
- 29. The only admissible defense of a proposal to increase resources or to decrease resources should be how consonant the proposal is with the role of the institution (mission), its desired accomplishments (goals), its situation, and the ways in which it will tend to do things (strategies) as it pursues those desired accomplishments within the context of its role and situation. Plans Affect the Budget
- 30. Guiding Principles for Building Your VSE Page ?
- 31. Creating a Unified Message ACADEMIC LIFE STUDENT LIFE GRADUATE CONCERNS ALUMNI LIFE 1 2 3 4 BLACKBOARD REGISTRAR BURSAR DISCIPLINE IN AREA OF STUDY SKILLS MARKET ABLILITY SKILL SET DEGREE CPE
- 32. Creating a Unified Message ACADEMIC LIFE STUDENT LIFE GRADUATE CONCERNS ALUMNI LIFE 1 2 3 4 SENIOR/MENTOR ACCESS VIRTUAL CAFÉ E-MAIL GROUP CALENDARS SCHOLASTIC MEETINGS SPORTING & ENTERTAINMENT KIOSKS PORTABLE & MOBILE COMPUTING DISCUSSION FORUMS CHAT GROUPS INTERNATIONAL STUDENTS
- 33. Creating a Unified Message ACADEMIC LIFE STUDENT LIFE GRADUATE CONCERNS ALUMNI LIFE 4 3 2 1 JOB PLACEMENT TRANSCRIPTS RECOMMENDATIONS MENTORING PROGRAMS SCHOOL PRIDE RENAISSANCE STUDENT PROGRAM VOLUNTEERS GIFTS AND DONATIONS
- 34. Creating a Unified Message ACADEMIC LIFE STUDENT LIFE GRADUATE CONCERNS ALUMNI LIFE EMAILS NEWSLETTERS WEBSITE 4 3 2 1 HOMECOMING JUBILEE CELEBRATING COMMENCEMENT NOTABLE ALUMS TESTIMONIALS FOR QC RECOMMENDATIONS TO QC
- 35. The Ladder of Inference Tab 1 Page 7 I TAKE ACTION (BASED ON MY BELIEFS) I ADOPT BELIEFS ABOUT THE WORLD I DRAW CONCLUSIONS I MAKE ASSUMPTIONS (BASED ON MEANINGS ADDED) I ADD MEANINGS (CULTURAL AND PERSONAL) I SELECT DATA OBSERVABLE DATA AND EXPERIENCES ( What a video camera would capture ) * Adapted from Chris Argyris
- 36. Reorganize Chaos is Create value SURF & Noah Communication Organizational Change-Management Demonstrate success Funding & Partnership Always look beyond IT Page 8 POWERFUL
- 38. Foundation & Continuous Improvement Assess yourself (SWOT) Mitigate you risks Determine your value Demand more from yourself Stop doing everything Stop being mediocre Rally the forces Attempt a “BHAG” – Jim Collins Continuous Improvement Process
- 39. ITIL What is ITIL? “ ITIL is the abbreviation for the guideline IT Infrastructure Library, developed by CCTA, now the OGC (Office of Governance Commerce) in Norwich (England) developed on behalf of the British government.
- 40. Project Management Institute ITIL Service Delivery
- 41. Discussion What is the difference between a project and operational maintenance? Is upgrading a PBX a project? Changing an e-mail system from on-site to cloud a project? Clear definitions of projects, maintenance, service become important These definitions need to be global in view and while local in use.
- 42. Communication & Change-management Change-management board Communication plan Standardized communication procedures Set expectations
- 43. Project Management-Steps to transparency
- 44. Building Governance for an ERP
- 45. Converging Academic & Administrative Priorities Starting with communication tools on campus create platform for innovation SURF CONNECTED CAMPUS WEBSITE Develop a Center for Excellence in Teaching that responds to the needs of the General Education Review, where technology has taken a central role in the development of curriculum. Meet the needs of the new faculty who are accustomed to using technology effectively in the classroom: FYI PROGRAM WITH INTEL GRANT MERLOT “NOT RED WINE” LAPTOP PROGRAM FOR ECONOMIC RADIO STATION AND TV STUDIO Build web-based services for students, faculty and staff, incorporating portions of the new Enterprise Resource Planning System that will integrate financial, human resource and student systems into a centralized data warehouse CUNYfirst Build networks beyond the college and University. Shared Services internally and externally
- 46. Continuous Improvement It doesn’t really matter whether you can quantify your results. What matters is that you rigorously assemble evidence-quantitative or qualitative, think like a trial lawyer assembling the combined body of evidence, then think of yourself as a laboratory scientist assembling and assessing the data. -Jim Collins “Good To Great”
Editor's Notes
- #3: The mission of Queens College is to prepare students to become leading citizens of an increasingly global society. Queens is the perfect place for that with 140 different nationalities. The college resembles Queens and New York City. What a perfect place to pilot the latest in Security and public policy? Another Unique factor is that Queens College is an urban school in a suburban setting It is an OPEN CAMPUS
- #6: USE THE FORWARD BUTTONS “ORANGE” FOR THE LINKS USE THE FORWARD BUTTON “BLUE” FOR THE NEXT “STEP OF TALK” SLIDE REORGANIZE AND REBRAND
- #7: BACK BUTTON GOES TO “FAILURE OR OPPORTUNITY?” This is the first aspect of building a Service Strategy
- #31: As you develop the VSE, a good reference point to start with is Queens College Strategic Plan In addition, the following pages outline the characteristics of effective VSEs, and provide questions to ask yourself when creating your VSE
- #32: EACH REVERSE BUTTON GOES BACK TO THE “FAILURE OR OPPORTUNITY” SLIDE OR ORIGIONAL EACH TAB GOES TO THE FOLLOWING 1 ST – ACEMDEMIC LIFE 2 ND – STUDENT LIFE 3 RD GRADUATE CONERNS 4 TH ALUMNI LIFE
- #33: EACH REVERSE BUTTON GOES BACK TO THE “FAILURE OR OPPORTUNITY” SLIDE OR ORIGIONAL EACH TAB GOES TO THE FOLLOWING 1 ST – ACEMDEMIC LIFE 2 ND – STUDENT LIFE 3 RD GRADUATE CONERNS 4 TH ALUMNI LIFE
- #34: EACH REVERSE BUTTON GOES BACK TO THE “FAILURE OR OPPORTUNITY” SLIDE OR ORIGIONAL EACH TAB GOES TO THE FOLLOWING 1 ST – ACEMDEMIC LIFE 2 ND – STUDENT LIFE 3 RD GRADUATE CONERNS 4 TH ALUMNI LIFE
- #35: EACH REVERSE BUTTON GOES BACK TO THE “FAILURE OR OPPORTUNITY” SLIDE OR ORIGIONAL EACH TAB GOES TO THE FOLLOWING 1 ST – ACEMDEMIC LIFE 2 ND – STUDENT LIFE 3 RD GRADUATE CONERNS 4 TH ALUMNI LIFE
- #36: Click to have each line from the bottom up BOLD Ex- I SELECT DATA TO I TAKE ACTION EACH WORD WILL BOLD AS YOU ARE TALKING ABOUT GOING UP THE LADDER
- #39: CLICK – to change color of each step of the building a “FOUNDATION”
- #46: Click for each paragraph First Develop a Center….. Second Meet the needs of the new faculty… FYI PROGRAM WITH INTEL GRANT – CLICK MARLOT “NOT RED WINE” – CLICK LAPTOP PROGRAM FOR ECONOMIC - CLICK RADIO STATION AND TV SHOW – CLICK Third Build web – based service for students Fourth Build networks beyond the college – Click SEAMEO TETRACT!