building brand equity

Rehan Ahmed
Bilal Laghari
2/2/2014
4.1

Building
Customer-Based Brand Equity
Brand Elements- Brand identities
– Brand elements- Names, logos, symbols,
spokespeople, slogans, URL’s, jingles and signage
– Brand Elements dependent on the supporting
marketing program and the manner by which the
brand is integrated into it
– Marketers have to choose these brand elements
carefully
4.2

Criteria for Choosing Brand Elements
Memorability
Meaningfulness
Likability

Marketer’s offensive strategy
and build brand equity

Transferability
Adaptability
Protectability

Defensive role for leveraging
and maintaining brand equity

4.3

Memorability
Brand elements should inherently be
memorable and attention-getting, and
therefore facilitate recall or recognition.
For example, Firefox logo

4.4

Meaningfulness
Brand elements may take on all kinds of meaning, with
either descriptive or persuasive content.
Two particularly important criteria
–General information about the nature of the product category
–Specific information about particular attributes and benefits of
the brand

The first dimension is an important determinant of
brand awareness and salience; the second, of brand
image and positioning.
4.5

Likability
Do customers find the brand element aesthetically appealing?
Descriptive and persuasive elements reduce the burden on marketing
communications to build awareness

4.6

Transferability
How useful is the brand element for line or
category extensions?
To what extent does the brand element add to
brand equity across geographic boundaries
and market segments?

4.7

Adaptability
The more adaptable and flexible the brand
element, the easier it is to update it to
changes in consumer values and opinions.
For example, logos and characters can be given
a new look or a new design to make them
appear more modern and relevant.

4.8

Protectability
Marketers should:
1. Choose brand elements that can be legally
protected internationally.
2. Formally register chosen brand elements with
the appropriate legal bodies.
3. Vigorously defend trademarks from
unauthorized competitive infringement.

4.9

Tactics for Brand Elements
A variety of brand elements can be chosen that
inherently enhance brand awareness or facilitate the
formation of strong, favorable, and unique brand
associations.
– Brand names
– URLs
– Logos and symbols
– Characters
– Slogans
– Packaging
4.10

Brand Names
• Like any brand element, brand names must
be chosen with the six general criteria of
• Memorability
• Meaningfulness
• Likability
• Transferability
• Adaptability
• Protect ability
4.11

Brand Naming Guidelines
• Brand awareness
– Simplicity and ease of pronunciation and spelling
– Familiarity and meaningfulness
– Differentiated, distinctive, and uniqueness

• Brand associations
– The explicit and implicit meanings consumers
extract from it are important. In particular, the
brand name can reinforce an important attribute
or benefit association that makes up its product
positioning.
4.12

Brand Naming Procedures
•
•
•
•
•
•

Define objectives
Generate names
Screen initial candidates
Study candidate names
Research the final candidates
Select the final name

4.13

URLs
• URLs (uniform resource locators) specify
locations of pages on the web and are also
commonly referred to as domain names.
• A company can either sue the current owner
of the URL for copyright infringement, buy the
name from the current owner, or register all
conceivable variations of its brand as domain
names ahead of time.
4.15

Logos and Symbols
• Play a critical role in building brand equity and
especially brand awareness

4.17

Characters
• A special type of brand symbol—one that takes on
human or real-life characteristics

4.18

Slogans
• Slogans are short phrases that communicate
descriptive or persuasive information about
the brand.
• Slogans are powerful branding devices
because, like brand names, they are an
extremely efficient, shorthand means to build
brand equity

4.21

Classic Slogans
•
•
•
•
•

“Melts in your mouth, not in your hands”
(M&M’s)
“Sometimes you feel like a nut, sometimes
you don’t” (Almond Joy/Mounds)
“Where’s the beef?” (Wendy’s)
“A mind is a terrible thing to waste” (United
Negro College Fund)
“Can you hear me now?” (Verizon)

Source: Monty Phan, “Celebrating Their Sweet Success,” Newsday, 21 September 2004, A43.
4.22

Jingles
• Jingles are musical messages written around
the brand. Typically composed by professional
songwriters, they often have enough catchy
hooks and choruses to become almost
permanently registered in the minds of
listeners—sometimes whether they want
them to or not!
• Jingles are perhaps most valuable in
enhancing brand awareness.
4.23

Packaging
• From the perspective of both the firm and
consumers, packaging must achieve a number
of objectives:
– Identify the brand
– Convey descriptive and persuasive information
– Facilitate product transportation and protection
– Assist at-home storage
– Aid product consumption
Susan B. Bassin, “Value-Added Packaging Cuts through Store Clutter,”
Marketing News, 26 September 1988, 21.

4.24

Packaging Can Influence Taste
• Our sense of taste and touch is very
suggestible, and what we see on a package
can lead us to taste what we think we are
going to taste.

4.25

Packaging Can Influence Value
• Long after we have bought a product, a
package can still lead us to believe we bought
it because it was a good value.

4.26

Packaging Can Influence Consumption
• Studies of 48 different types of foods and
personal care products have shown that
people pour and consume between 18% and
32% more of a product as the size of the
container doubles.
Valerie Folkes, Ingrid Martin and Kamal Gupta,
“When to Say When: Effects of Supply on Usage,”
Journal of Consumer Research, 20 December 1993, 467-477.

4.27

Packaging Can Influence How a Person
Uses a Product
• One strategy to increase use of mature
products has been to encourage people to use
the brand in new situations, like soup for
breakfast, or new uses, like baking soda as a
refrigerator deodorizer.
• An analysis of 26 products and 402 consumers
showed that twice as many people learned
about the new use from the package than
from television ads.
4.28

Putting It All Together
• The entire set of brand elements makes up
the brand identity, the contribution of all
brand elements to awareness and image.
• The cohesiveness of the brand identity
depends on the extent to which the brand
elements are consistent.

4.29

building brand equity

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building brand equity