This document discusses resilience and the factors that promote or hinder it. It defines resilience as the ability to develop normally despite difficult conditions or recover from trauma. Protective factors include secure family attachments, social support, personal traits like a sense of humor. Risk factors include family problems, poverty, discrimination and other stressful life events. Developing resilience involves external supports, social/emotional skills, and internal strengths. The document suggests ways to promote resilience in friends, families and workplaces.