Business Continuity Planning MCAP Masterclass Session 3: Part 1
- 1. M A S T E R C L A S S Business Continuity Planning Facilitated by Nonprofit Risk Mangement Center MARY L A N D C O M M UNITY ACTIO N P A R T N E RSHIP
- 2. SESSION #3 Capturing Lessons Learned from the Heart of Your Agency: Your Workforce
- 3. Across the globe,COVID-19 caught many organizations unready for the plethora and intensity of changes that would need to be made to ensure service delivery. An Ernst and Young survey found “only one in five board members believe their organizations were very prepared to respond to an adverse risk event from a planning, communications, recovery and resilience standpoint before the COVID-19 outbreak.” Other studies point to why this number is so low: only half of the companies (51%) worldwide have a BCP to respond to a global crisis such as the pandemic. SESSION #3 - CAPTURING LESSONS LEARNED FROM THE HEART OF YOUR AGENCY: YOUR WORKFORCE
- 4. As the COVID-19 pandemic spread, organizations of all sizes altered their service delivery to support proper social distancing and, when applicable, quickly pivoted their workforces to a virtual working environment. Many months into the pandemic, agencies are experiencing new pressures and operational challenges such as sudden fluctuations in demand and supply chain disruptions. The pandemic’s impact on agencies of all sizes has been unprecedented, with some sectors more impacted than others. Some agencies with racial equity and anti-poverty focus experienced spikes in demand, while others have shut down or pivoted their operations. SESSION #3 - CAPTURING LESSONS LEARNED FROM THE HEART OF YOUR AGENCY: YOUR WORKFORCE
- 5. Business continuity plans have evolved from a “nice to have” resource to becoming part of the strategic initiatives, a critical necessity. Agencies worldwide have learned how impactful and disruptive a crisis can be to operations and, importantly, the consequences of not having an up- to-date business continuity plan. SESSION #3 - CAPTURING LESSONS LEARNED FROM THE HEART OF YOUR AGENCY: YOUR WORKFORCE
- 6. Opportunities Ahead A recent survey conducted by the Nonprofit Leadership Center surveyed nonprofit CEOs and Executive Directors over a six-month period during the COVID-19 pandemic. The study’s objective was to determine how the issues of 2020 impacted the leaders and their organizations.
- 7. Key takeaways from the survey: The top challenge of COVID-19 is fundraising. Operating during a global pandemic has been challenging but has required agency leaders to grow and stretch in many ways. As a result, the needs of leaders and staff are growing. 1 2 Adaptability is seen as the most critical leadership trait to survive in an ever-evolving landscape. Diversity, an essential quality in resilient and collaborative environments, needs attention. Less than 1 in 5 respondents reported board diversity across race, gender, experience, and expertise. 3 4
- 8. This study highlights the need for agencies across all sectors to evolve and learn from their crisis preparedness plans to better focus on continued organization success and resiliency. Further, experts suggest that leading organizations carefully document what they’ve done to date as part of their response to assure they remain agile and are able to adapt their business continuity plans for the next crisis. MARY L A N D C O M M UNITY ACTION PARTNERSHIP
- 9. Highlight the Heart of Your Agency A well-developed business continuity plan can help organizations reassign resources, communicate effectively internally and externally, and ensure minimal impact on service delivery. Organizations that maintain updated business continuity plans will reduce the crisis to support continued operations and more easily resume service delivery after the crisis has subsided.
- 10. Highlight the Heart of Your Agency Also, organizations that keep their BCPs up to date and implement lessons learned are four times more likely to weather the crisis. Agencies able to bounce back have attributed their flexibility to a widely understood and clearly communicated business continuity plan, signaling to participants and staff that the agency prioritizes their needs and protects their health and safety.
- 11. Knowledge Check! "What can a well- developed business continuity plan do? " Question #1 MOVE TO NEXT ACTIVITY TO ANSWER