C. Mark Frost Resume
- 1. CORAN MARK FROST, ITIL (613) 883-6094 markfrost_5@hotmail.com Career Objective To obtain a position in a fast-paced environment that will fully utilize my experience and enhance my skills in a workplace where my excellent organization, planning, knowledge and interpersonal skills can be executed. Summary Mr. Frost is ITIL certified and possesses advanced business analysis skills resulting in the achievement of operational efficiency, along with increasing revenue in the service and IT industries. Great with data analysis, Business process improvement, and asset management. Highly effective recruitment/hiring abilities that address business needs and contribute to positive team building for the evolution of corporate culture and financial success. Use of root cause analysis to recognize issues and develop process improvements that lead to cost savings. Exceptional planning and implementation capabilities. Work Experience inRound Innovations Inc. Technical Recruiter/Proposal Assistant March 2015 – Present • Met proposal deadline by establishing priorities and target dates for information gathering, writing, review, and approval; entering and monitoring tracking data; coordinating requirements with contributors; contributing proposal status information to review meetings; transmitting proposals. • Gathered proposal information by identifying sources of information; coordinating submissions and collections; identifying and communicating risks associated with proposals. • Developed proposals by assembling information including project nature, objectives/outcomes/deliverables, implementation, methods, timetable, staffing, budget, standards of performance, and evaluation; writing, revising, and editing drafts including executive summaries, conclusions, and organization credentials. • Completed Mandatory and Technical requirement grids for experience substantiation in response to Request For Proposals • Sources Merx and Buy and Sell for potential opportunities. • Maintained quality results by using templates; following proposal-writing standards including readability, consistency, and tone; maintaining proposal support databases. • Obtained approvals by reviewing proposals with key providers. • Improved proposal-writing results by evaluating and re-designing processes, approach, coordination, and boilerplate; implementing changes. • Screening Candidate applications based on Statement of merit Criteria; • Completing screening board reports using templates; • Conducting candidates behavioral and situational interviews;
- 2. • Completing employment reference checks; • Evaluating interviewed candidates based on employment requirements; • Scheduling appointments, preparing agendas and maintaining calendars. • Assessing potential talent and seeing them through the hiring process; • Maintaining accurate candidate records in ATS for processing; • Provide and implement suggestions for improvements to the recruiting process, ATS, CRM and all forms, templates and reporting functions utilized throughout the business; • Event planning, including Candidate recruiting events and interview scheduling; • Assisting with day to day correspondence and team management • Experience recruiting and staffing positions in IT and Professional areas; • Created and promoted opportunity advertisements on the web; • Formatting templates; • Create and maintain client and candidate contracts IGG Services General Laborer November 2014 – February 2015 • As the daily representative of the company on-site, I was responsible for establishing positive relationships with clients to ensure all of our work was up to their specifications as well as create opportunities for downstream business; • Performed various construction and renovation related tasks such as painting, flooring, drywall/plaster, fencing, limited landscaping, demolition etc; • Answered all client questions and made suggestions for alternative designs that would increase functionality of the final product; • Kept work areas clean and safe for customers and co-workers; • Trained new workers on various techniques and company procedures McDonalds Canada August 2010 – November 2014 First Assistant/Interim Store Manager • Responsible for operational oversight and management of the 12 major systems within the restaurant contributing to outstanding overall business functionality and profitability. This is achieved through fluid and cost-effective operational efficiency by adherence to established procedures and best practices, completion and follows through of the ROIP (Restaurant Operations Improvement Process) and the development and implementation of evolving action plans on an individual system-by-system basis. Primary Systems include: Production: Preparation of fresh quality products.
- 3. Service: Service execution resulting in quick, accurate and friendly customer experience. Shift Management: The coordination of People, processes and tools to achieve guest and employee satisfaction Support Systems include: Planned and Daily Maintenance: Maintenance of equipment and work environment Food Safety: Quality control to ensure product safety for every Safety and Security: Provision and maintenance of a safe and secure environment for guests, employees and the business Inventory Management: Procurement and Maintenance of quality products, ensuring the needs of the restaurant are met and guaranteeing high employee and customer satisfaction Training: The provision of e timely, effective and engaging training that results in high performing employees. People Practices: Developed with a goal to provide an environment that motivates our employees. Management Systems include: Crew and Management Scheduling: Develop a schedule with the purpose of fostering guest and employee satisfaction while maximizing employee productivity Business Planning: Development and implementation of restaurant level goals and action plans to monitor and achieve business results. Internal Communication: To provide information and guidance to employees that will drive their performance and commitment • Build high-performing teams through the effective recruitment, orientation, training, development and coaching of all Team Members and Managers in the store; • Analyze and dissect Crew and Management Satisfaction surveys, RAP sessions and turnover reports to identify improvement opportunities and develop action plans to ensure we exceed monthly, quarterly and yearly Plan Targets. • Utilize detailed knowledge of the competitive landscape and adapt to changes in the market; • Ensure in-store presentation standards are maintained, including housekeeping and maintenance, merchandise in-stock and presentation, signing, maintenance of stock areas and washrooms; • Employ business acumen; • Involve team members in developing and communicating an action plan to achieve productivity targets (inventory control, labor costs, etc.) for individual restaurant; • Control profit and loss by ensuring team members follow cash control/security procedures, maintain inventory, manage labor, review financial reports and take action when appropriate; • Ensure adherence to Occupational Health and Safety Act, local health and safety codes and company safety/ security policies and procedures; • Conduct team member and management performance appraisals and create personalized goals and objectives for individual development Metro February 2010 – August 2010 Service Clerk • Responsible for maintaining cleanliness and appearance of the store for both our employees and guests. • Ensure all necessary equipment is easily accessible for the working functionality of the store (shopping carts, grocery bags, cleaning supplies etc.) • Assisted in the quick and efficient packing of groceries both for in-store customers as well as any deliveries needed to ensure optimal service at all times.
- 4. Quiznos March 2009 - October 2009 Crew Member • Maintained restaurant appearance and cleanliness including sanitization of food preparation areas and equipment • Received customer orders and prepared accordingly with a high degree of speed and accuracy so as to ensure optimal service • Accepted payment and performed all cashier functions making sure the best deal was always given to the customer and ensured all required payments were accepted • Prepared restaurant before opening to allow for a smooth and effective business day as well as closed the restaurant in the evening ensuring proper cleanliness, cash consolidation, and security procedures were all followed correctly Education and Training: ITIL Foundations Certification, Basic and Advanced Shift Management Courses, Effective Management Practices, Hiring to Win, Crew Development, Management Development, Food Cost Analysis, Occupational Health and Safety Verification, First Aid, Serve Safe. References: Available upon request.