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The Complete Community ConnectionSteve Buttry, Gazette CommunicationsTexas Christian UniversityNovember 18, 2009steve.buttry@gazcomm.com@stevebuttry on Twitter #TCUC3Slideshare.net/stevebuttry
What are obstacles to innovation at media organizations?
“Publishers can’t stand being the first to do anything innovative. … When confronted with a potentially game-changing idea, the first question publishers always ask is, ‘Who else is doing it?’ That phrase could well stand as the industry’s epitaph.”
2009: 12.9% of population buys newspaperGraphic from The Digital Journalist, “Circling the Drain,” by Mark Loundy
Graphic from Reflections of a Newsosaur, Alan Mutter
“We intend to charge for our news web sites. … to increase our revenues from all our content.”
C3 For Tcu
C3 For Tcu
C3 For Tcu
This was crash #2 for me. Maybe I should start taking the bus.Continental keeping us locked up at the presidents club until they can sort everything out. Won’t even serve us drinks. :(
This change is tectonic, not cyclical
Newspaper Next
N2 resultsNew process for innovationNew strategic framework New metricsNew vision (local information & connection utility)Lots of niche productsNo fundamental change in newspaper companies
Disruption in telecommunications
Our mobile future – and present Projected 2009 worldwide cell-phone sales: 1 billion
 7.4 million iPhones sold last quarter (+7%)
 More than 90,000 iPhone apps available
 We need to think “mobile first”Sources: GB Guide blog, Apple
RPV: a company’s DNAValuesResourcesProcessesPriorities for making decisionsCost structure/ business model
Profit margins
Size of opportunity
Types of customers
Culture
What’s first?
People
Technology
Products
Equipment
Information
Cash
Brand
Distribution
Production
Hiring & Training
Product development
Manufacturing
Planning & budgeting
Market research
Resource allocationWhat you aregood at determines what you arebad atSource: Clayton Christensen, Innosight, Newspaper Next
Here comes the bride – w/ jobs to do
N2 lessons for C3Jobs to be done = opportunities“Good enough” opens doors to new avenues of excellencePotential markets exceed what you can imagine (or what research can project)“Beware the sucking sound of the core”
C3 For Tcu
C3 For Tcu
Create Once Publish EverywhereNPR.orgNPR.org PlayerNPR News iPhone appMobile web siteNPR Addict iPhone appPublic Radio PlayerWBUR.orgMinnesota Public RadioiTunesNPR on iGoogle
C3 For Tcu
C3’s new relationshipsFor the public: We will be their essential connection to community life — news, information, commerce, social life. Like many Internet users turn first to Google, your community should turn first to C3, whatever the need.
C3’s new relationshipsFor businesses: We will be their essential connection to customers, often making the sale and collecting the money.
Our current relationshipwith business customersHuge expense line in budgetLots of inefficiencyAd rates droppingAd revenues droppingLots of digital competition
C3’s digital marketplaceMove beyond advertisingDirect sales (tickets, reservations, gift registries, sports paraphernalia)Lead generation & targeted adsSponsorships, memberships & eventsMobile ads & applicationsHandle multiple needs (yes, competing ads)
The new relationshipwith business partnersRevenue line in budget (maybe still expense line, too)Delivering high value, tailored to needsOne-stop shop for connecting with customers
Community ContentDrivingHomeConversationCalendarLocal knowledge
DrivingHow often do you buy a car?How often do you drive, gas up, service car?Databases, conversations, services focused on drivers’ everyday needs
C3 For Tcu
C3 For Tcu
C3 For Tcu
DrivingHow often do you buy a car?How often do you drive, gas up, service car?Databases, conversations, services focused on drivers’ everyday needsConnect auto services with drivers (emergency repair services)
C3 For Tcu
C3 For Tcu
Personal contentBirthsYouth milestonesSchoolGraduationCollege lifeMilitary serviceWeddingsParenthoodDivorceJobs, pets, holidays, food, interests, healthIllnessEmpty nestersRetirementReunionsObituaries
C3 For Tcu
Personal newsBig news in small circlesSome we do as formula, some we ignoreGreat opportunitiesNational players are moving fast
Remember the bride and her jobs?
C3 For Tcu
C3 For Tcu
C3 For Tcu
GraduationMany newspapers gather mugs, names anyway for graduation sectionLaunch page for each graduateSenior, family fill in stories, photos, videosGift registryFill in school, target ads appearFill in career, sign up for email, text alerts
EntertainmentTraditional entertainment in digital formEntertainment newsUser-generated entertainment, eventsGames

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C3 For Tcu

Editor's Notes

  • #3: We’ll start out by identifying the obstacles to innovation at media organizations. This will get them out as we start the workshop and also set up the conclusion to the C3 overview.
  • #5: I will note how newspapers’ audience is dwindling (to 13% of population in 2009)
  • #6: And newspapers’ advertising is falling even faster than audience
  • #7: I’ll talk about why paid content isn’t the solution for newspaper companies, why it’s a symbol of our continuing failure and refusal to innovate and how it sucks up energy and money we should be investing in innovation.
  • #9: I’ll discuss how Twitter and other social media are helping meet people’s needs for news and business and news companies need to catch up quickly.
  • #12: I’ll explain the origins of Bryce Canyon (not erosion, but tectonic upheaval), and explain the tectonic shifts going on in the media business.
  • #16: More and more people are getting information and connecting with their world on cell phones. Media companies need to think of phones as our primary publishing platform.
  • #20: I’ll explain how I ended up at Cedar Rapids, where Chuck Peters and others were discussing different ways of working and thinking.
  • #21: We’ll talk about separating content from product, using the example of NPR’s Create Once, Publish Everywhere model. Also will discuss efforts at GazComm to separate content from product.
  • #23: I’ll tell participants they can read the full C3 blueprint (38 pages as a pdf) on my blog
  • #31: We’ll discuss the C3 approach to a driving service, noting that some news organizations are starting, but still thinking like newspapers.
  • #35: I’ll note that the driving service presents great opportunities to help drivers and businesses that serve drivers. But national players are already moving into this space.
  • #38: I’ll discuss my own experience with CaringBridge during my nephew’s illness and discuss how the concept of big news in small circles can open important opportunities in personal news.
  • #43: Again, I’ll note that national players unfettered by newspaper thinking are ahead of us in this space.
  • #47: We’ll talk about local search, the opportunities for local companies and the national players already moving swiftly.
  • #52: We’ll discuss C3
  • #54: We’ll return to the first question I asked, about obstacles to innovation, and ask people when their news organizations excelled in the face of obstacles.
  • #55: I’ll talk briefly about the Cedar Rapids flood and how our organization succeeded in the face of amazing obstacles. I’ll end by noting that we need to take the same no-excuses approach to innovation that we take to big news stories.
  • #66: We’ll spend the second half of the seminar in small groups, working on projects.
  • #68: After the exercises and discussion, we will wrap up with a discussion of how printing and digital communication have changed and are changing the world, and the opportunities if we see them right.