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Access to Immigrant Settlement
 Services for People with Disabilities




OCASI-ERDCO – Welcoming and Inclusive Communities Accessibility
                          Project
Outline


∗ Defining disability

∗ Experience of Being a Newcomer with a Disability

∗ The Law and People with Disabilities

∗ Developing an Accessibility Plan

                           2
What is the first thing that
 comes to mind when you
 hear the word disability?


                3
What do you know
about people with
disabilities?

           4
What do you know
about newcomers with
     disabilities?

         5
Solutions to the “Problem” of
                Disability

    Medical Model                       Social Model
   Cure                             Universal design
   Rehabilitate                     Accommodating environments
   Prevent                          Eliminating barriers
                                    Including voice and
    Treat
                                      experiences of people with
   Decisions made by experts         disabilities
                                     Promoting valued roles
                                     Changing society

                                6
Definition of Disability…
                    (Continued)




Impairment and/or                Exclusionary
      Illness
                     +       environments and/or
                                   attitudes
                                                   =


              DISABILITY !
                         7
What are some of the barriers
 newcomers with disabilities
   experience in Canada?


              8
Barriers for Newcomers with
                  Disabilities
 Labour market exclusion.

 Increased vulnerability to domestic and other forms of
  abuse.

 Social and economic dependence on family.

 Negative attitudes towards disability in their own and
  mainstream cultures.

                               9
Barriers for Newcomers with
                Disabilities


 Lack of culturally and linguistically appropriate health,
  social, and educational services. Service providers lack
  sensitivity when delivering services.

 Lack of knowledge of how to navigate all areas of
  community life and may not feel it is appropriate to
  question professionals or educators.

 Barriers to learning English or French.
                            10
Barriers for Newcomers with
                   Disabilities
 Lack of affordable and accessible housing.

 Gap between immigrant settlement services and disability
  specific services.

 Newcomers have decreased access to disability income and
  other supports.

 Discriminatory immigration policies for people with
  disabilities.
                              11
Summary
                       Broader Society
immigration policies                 disability supports



                       Community
           barriers to services/supports
                                       lack of accessible/affordable
                                                  housing

                          Individual
                       Can’t find a job or go
                             to school

                       Perception of disability



                                       12
Definition of Disability




“Disability” results from the interaction between
persons with impairments, conditions or illnesses and
the environmental and attitudinal barriers that
hinders full and effective participation in society on an
equal basis with others.




                          13
Accessibility for Ontarians with Disabilities (AODA) –
                Definition of Disability

 Any degree of physical disability, infirmity, malformation or
  disfigurement

 A condition of mental impairment or a developmental
  disability

 A learning disability or a dysfunction in one or more of the
  processes involved in understanding or using symbols or
  spoken language

                               14
Accessibility for Ontarians with Disabilities (AODA) –
       Definition of Disability…(Continued)




   A mental disorder

   An injury or disability for which benefits were claimed
    or received under the insurance plan

   Established under the Workplace Safety & Insurance
    Act, 1997
                              15
Ontario Human Rights Code – Definition of Disability

 ...the person has or has had, or is believed to have or have
  had:
     Any degree of physical disability
     A condition of mental impairment or a developmental disability
     A learning disability
     A mental disorder
     An injury or disability for which benefits were claimed or
      received under the insurance plan established under the
      Workplace Safety and Insurance Act, 1997


                                  16
The Charter of Rights and Freedom


∗ Section 15(1) recognizes that every individual is equal
  before and under the law and has the right to the
  equal protection and equal benefit of the law without
  discrimination and, in particular, without
  discrimination based on race, national or ethnic
  origin, colour, religion, sex, age, or mental or physical
  disability.



                             17
The Canadian Human Rights Act


∗ States that physical and mental disability are
  prohibited grounds of discrimination.
∗ The law includes the “Duty to Accommodate ".




                          18
Duty to Accommodate



Employers and unions in Canada are required to make
every reasonable effort, short of undue hardship, to
accommodate an employee who comes under a
protected ground of discrimination within human
rights legislation.




                        19
Accessibility Standards


1.   Customer service
2.   Employment
3.   Information and communications
4.   Transportation

                          6. Built Environment
                             (in development)
                     20
Types of Barriers
Type of Barriers                   Examples
Attitudinal                        Talking to a person with an intellectual
                                   disability like a child
Information & Communication        Print is too small for people with low
                                   vision.
                                   Reading level is too high or grammar too
                                   complex
Technology                         Computers in a computer training class
                                   for newcomers do not have accessible
                                   software, like screen readers or pointing
                                   devices
Organizational                     Agency doesn’t hire people with
                                   disabilities from ethno-cultural
                                   communities as settlement workers
Architectural & physical      21
                                   No elevator or accessible washrooms
Challenges at Work…(Continued)

CHALLENGES           RESULT




                22
Accessibility Plan


TASK                  BARRIERS BEING   ACTIVITIES   PERSONS    TIMELINE
                      ADDRESSED                     INVOLVED
Establish policies,
practices and
procedures
Create a
welcoming
environment
Do outreach -
how you
promote your
service

Partner and
network
                                             23

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C8 accessibility planning

  • 1. Access to Immigrant Settlement Services for People with Disabilities OCASI-ERDCO – Welcoming and Inclusive Communities Accessibility Project
  • 2. Outline ∗ Defining disability ∗ Experience of Being a Newcomer with a Disability ∗ The Law and People with Disabilities ∗ Developing an Accessibility Plan 2
  • 3. What is the first thing that comes to mind when you hear the word disability? 3
  • 4. What do you know about people with disabilities? 4
  • 5. What do you know about newcomers with disabilities? 5
  • 6. Solutions to the “Problem” of Disability Medical Model Social Model  Cure  Universal design  Rehabilitate  Accommodating environments  Prevent  Eliminating barriers   Including voice and Treat experiences of people with  Decisions made by experts disabilities  Promoting valued roles  Changing society 6
  • 7. Definition of Disability… (Continued) Impairment and/or Exclusionary Illness + environments and/or attitudes = DISABILITY ! 7
  • 8. What are some of the barriers newcomers with disabilities experience in Canada? 8
  • 9. Barriers for Newcomers with Disabilities  Labour market exclusion.  Increased vulnerability to domestic and other forms of abuse.  Social and economic dependence on family.  Negative attitudes towards disability in their own and mainstream cultures. 9
  • 10. Barriers for Newcomers with Disabilities  Lack of culturally and linguistically appropriate health, social, and educational services. Service providers lack sensitivity when delivering services.  Lack of knowledge of how to navigate all areas of community life and may not feel it is appropriate to question professionals or educators.  Barriers to learning English or French. 10
  • 11. Barriers for Newcomers with Disabilities  Lack of affordable and accessible housing.  Gap between immigrant settlement services and disability specific services.  Newcomers have decreased access to disability income and other supports.  Discriminatory immigration policies for people with disabilities. 11
  • 12. Summary Broader Society immigration policies disability supports Community barriers to services/supports lack of accessible/affordable housing Individual Can’t find a job or go to school Perception of disability 12
  • 13. Definition of Disability “Disability” results from the interaction between persons with impairments, conditions or illnesses and the environmental and attitudinal barriers that hinders full and effective participation in society on an equal basis with others. 13
  • 14. Accessibility for Ontarians with Disabilities (AODA) – Definition of Disability  Any degree of physical disability, infirmity, malformation or disfigurement  A condition of mental impairment or a developmental disability  A learning disability or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language 14
  • 15. Accessibility for Ontarians with Disabilities (AODA) – Definition of Disability…(Continued)  A mental disorder  An injury or disability for which benefits were claimed or received under the insurance plan  Established under the Workplace Safety & Insurance Act, 1997 15
  • 16. Ontario Human Rights Code – Definition of Disability  ...the person has or has had, or is believed to have or have had:  Any degree of physical disability  A condition of mental impairment or a developmental disability  A learning disability  A mental disorder  An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997 16
  • 17. The Charter of Rights and Freedom ∗ Section 15(1) recognizes that every individual is equal before and under the law and has the right to the equal protection and equal benefit of the law without discrimination and, in particular, without discrimination based on race, national or ethnic origin, colour, religion, sex, age, or mental or physical disability. 17
  • 18. The Canadian Human Rights Act ∗ States that physical and mental disability are prohibited grounds of discrimination. ∗ The law includes the “Duty to Accommodate ". 18
  • 19. Duty to Accommodate Employers and unions in Canada are required to make every reasonable effort, short of undue hardship, to accommodate an employee who comes under a protected ground of discrimination within human rights legislation. 19
  • 20. Accessibility Standards 1. Customer service 2. Employment 3. Information and communications 4. Transportation 6. Built Environment (in development) 20
  • 21. Types of Barriers Type of Barriers Examples Attitudinal Talking to a person with an intellectual disability like a child Information & Communication Print is too small for people with low vision. Reading level is too high or grammar too complex Technology Computers in a computer training class for newcomers do not have accessible software, like screen readers or pointing devices Organizational Agency doesn’t hire people with disabilities from ethno-cultural communities as settlement workers Architectural & physical 21 No elevator or accessible washrooms
  • 23. Accessibility Plan TASK BARRIERS BEING ACTIVITIES PERSONS TIMELINE ADDRESSED INVOLVED Establish policies, practices and procedures Create a welcoming environment Do outreach - how you promote your service Partner and network 23

Editor's Notes

  • #9: So, it is useful to understand the general categories or types of impairments, so we can name and address distinct barriers and come up with distinct solutions...
  • #17: Provincial Human Rights legislation, such as Ontario’s Human Rights Code, guarantee freedom from discrimination because of disability in the areas of employment, housing and with respect to services, goods and facilities. These laws also include the duty to accommodate.
  • #18: The Canadian Charter of Rights and Freedoms is another important piece of legislation for people with disabilities. It is essentially a list of rights that is a key component of the Constitution of Canada – the Constitution being the supreme law of Canada. The Charter guarantees certain political and civil rights to all citizens of Canada. The intent is to unite all Canadians around a set of beliefs and principles. The Canadian Charter of Rights and Freedoms guarantees fundamental freedoms, legal rights and equality under the law to every resident whether you are a citizen or permanent resident.   Given the history of people with disabilities in Canada and the barriers that we explored yesterday, these key components of the definition of equality are something that people with disabilities and more specifically newcomers with disabilities, have to fight hard to obtain. There are federal and provincial/territorial laws that prohibit discrimination which means ensuring equal opportunity and accommodating the needs of persons with disabilities See Canreach – Immigration Consulting Inc. http://www.canreach.com/canada/about-canada .   The Canadian Charter of Rights and Freedoms of 1982, includes a specific mention of physical or mental disability as a prohibited ground of discrimination. This was the first time that such a right was guaranteed in the Constitution of a country.   The Charter makes it illegal for governments in Canada to discriminate against persons with disabilities in their laws and programs.