CAE Managed Services - Token Based Support
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This document introduces Agility Banked Services, a modular managed services offering from CAE that allows companies to maintain control over their IT operations while accessing CAE's technical expertise on an as-needed basis. It discusses reasons why some companies are moving away from traditional outsourcing, such as hidden costs and declining service quality over time. Agility Banked Services provides remote or on-site issue resolution drawn from a pool of experienced professionals, with usage tracked against prepaid credits and multiple request methods.
CAE Managed Services - Token Based Support
- 1. Agility Banked Services – Managed Services on the fly!
- 2. The IT Demand Your IT infrastructure is critical to business needs. Knowing that when a problem occurs you have the ability to call upon CAE’s expert pool of Technical Services resources provides you with the assurance you need to demonstrate to your business that you can manage their interests consistently and effectively
- 3. A recent report from Forbes showed that US companies are giving up on outsourcing and seriously evaluating in-house solutions Why? Agility Banked Services – Managed Services on the fly!
- 4. Service Providers failure to meet expectations: From a financial and/or service delivery perspective – such as hidden costs by a shortfall of the outsources own in-house staff, escalation issues and poor remediation plans. Degrading efficiency and quality over time. Agility Banked Services – Managed Services on the fly! ?
- 5. Desire to increased in-house expertise: Which can provide better long term benefits - such as faster go to market product cycles, revenue generation, greater innovation, protecting the companies intellectual property. Agility Banked Services – Managed Services on the fly!
- 6. Marketplace Pressures: Challenges for outsource providers to maintain value proposition in order to remain financially competitive. Replacing experience staff for junior resources translating in to reduced quality. Frequent staff changes and decreasing stability in solution delivery. Agility Banked Services – Managed Services on the fly!
- 7. Introducing AGILITY Banked Services A visible and modular service delivery offering that enables companies to maintain visibility and control of there IT operations, and at the same time call upon CAE’s expertise to help deliver valuable technical resources, as and when you need them. Agility Banked Services – Managed Services on the fly!
- 8. It is a journey Service Fundamentals Utilise the Banked Services for remote Network or System issue resolution Utilise the Banked Services for on-site expert issue resolution Monthly statements delivered itemising usage and remaining credit Request for usage via single call or email
- 9. It is a journey Conquering the IT Demand! With 24x7x365 availability, CAE Agility Banked Services is supported by CAEs highly experienced Service Desk staff and Professional Services teams. CAE understands your business and IT environment which gives us the ability to swiftly understand your immediate issue and resolution need.
- 10. It is a journey Conquering the IT Demand CAE’s Agility Banked Services can be invoked by using the following methods: Account Manager Your Account Manager can utilise your credits to ensure you get the correct professional Services Consultant appropriate for your needs. Service Desk – Telephone Call the CAE Service Desk to log issues. These will be logged on the CAE ticketing system and addressed according to the severity and SLAs agreed. You will be given the ticket number as a reference or should you wish to check progress on the Web Portal.
- 11. It is a journey Conquering the IT Demand Service Desk – Email Email the CAE Service Desk to log issues directly with the Ticketing system. These will be addressed according to the severity and SLAs agreed. You will be given the ticket number as a reference or should you wish to check progress on the Web Portal. Service Desk – Web Portal Log your issue directly onto the CAE Service Desk Ticketing system. These will be addressed according to the severity and SLAs agreed, with the ability to track progress.
- 13. It is a journey Agility Services and ITIL Agility is an approach to service unique to CAE that breaks the mold of lifecycle circles and instead illustrates the partnership created and the application of services to your business structure and planning
- 14. It is a journey Agility Services – The I.T Mountain Every service is delivered through the three phases of Agility • Base Camp – establishing the business needs, critical success factors, knowledge and relationships before a service is delivered • The Journey – following the transition from base camp, the practical steps taken to deliver the service on an ongoing basis • View from the Summit – opportunity to review the journey and make improvements as well as developing strategy for future challenges
- 16. It is a journey The IT Demand When an IT issue arises, deploying your IT team to fix the problem can be challenging, expensive and time consuming. This can leave your team vulnerable and unable to focus on your strategic IT projects. Every department and user expects their IT infrastructure to deliver constantly. Whatever IT challenges your business faces, contact CAE Technology, together we an help you climb your I.T Mountain
- 17. CAE Technology Services Please Together we an help you climb your I.T Mountain Martin Rowland this presentation
- 18. CAE Technology Services Committed * Agile * Energetic News HUB Subscribe to our Hub Join CAEs mailing list for the latest news advise and IT Trends Count e In
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