Seminar: Cost-effective Solutions for Complying with the CARE Act
1 like1,218 views
The document discusses the GOMO Health solution that helps hospitals comply with the Care Act while enhancing patient care and satisfaction through technology. It outlines the key provisions of the Care Act, such as caregiver designation and training, and highlights the importance of engaging caregivers and patients in their care plans. The presentation also emphasizes how GOMO Health's concierge care integrates with hospitals to provide real-time support and improve health outcomes.
Seminar: Cost-effective Solutions for Complying with the CARE Act
- 1. 1 June 9, 2015 Cost-Effective Solutions for Complying with the CARE Act © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary
- 2. Executive Summary 2 © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary Introduction During this presentation we’ll explore how the GoMo Health Solution helps hospitals cost-effectively comply with the CARE Act, improve HCAHPS scores, and motivate healthier behaviors among their patient populations. Presentation Summary
- 3. 3 © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary Shelley R. Schoenfeld Senior Director, Business Development Jane Hindes Miller COO Bob Gold CEO Today’s Presenters
- 4. Agenda • The Role of the Caregiver • CARE Act Overview • The Effect on Hospitals • How Technology Can Help • Inpatient Experience and Satisfaction Program • Concierge Care Use Case • Q&A 4 © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary Introduction
- 5. Role of the Caregiver The $450 billion job © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary5
- 6. 6 © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary or 1 in 4 U.S. adults are caring for a loved one with 39% significant health issues.* RoleoftheCaregiver *Pew Research Center, 2013
- 7. 7 © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary in unpaid care each year.* $450 billion U.S. caregivers provide approximately RoleoftheCaregiver *AARP Public Policy Institute, 2011
- 8. The Reach of Caregiving 8 © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary RoleoftheCaregiver Nationwide, almost half of family caregivers perform medical or nursing tasks for their loved ones with multiple chronic physical and cognitive conditions.* *AARP Public Policy Institute & United Hospital Fund , 2012
- 9. Caregiver Tasks 9 © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary RoleoftheCaregiver 25% administer enemas and manage incontinence equipment and supplies 21% operate durable medical equipment 14% operate medical equipment *AARP Public Policy Institute & United Hospital Fund , 2012 78% manage medications 41% prepare food for special diets 35% provide wound care 32% use meters and monitors 43% help with assistive devices for mobility 60% manage & operate medical equipment and supplies
- 10. CARE Act Overview © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary10
- 11. Legislation Overview The Caregiver Advise, Record and Enable Act ensures hospital patients can designate a family caregiver and requires hospitals to offer that caregiver instruction and demonstrations of medical tasks they will be expected to provide for their loved ones at home, such as administering multiple medications, dressing wounds, and operating medical equipment. 11 © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary CAREActOverview
- 12. Main Tenets of the Legislation The opportunity to designate a caregiver • “A hospital shall provide each patient…with at least one opportunity to designate at least one caregiver…” The notification of movement to the caregiver • “A hospital shall notify the patient’s designated caregiver of the patient’s discharge or transfer to another hospital or facility…” The instruction of a caregiver in all after-care tasks • “Prior to a patient’s discharge…the hospital shall consult with the designated caregiver regarding the caregiver’s capabilities and limitations and issue a discharge plan that describes a patient’s after- care needs at his or her residence.” 12 © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary CAREActOverview
- 13. Current Status of the CARE Act Enacted • Arkansas • Colorado • Indiana • Mississippi • Nevada • New Hampshire • New Jersey • New Mexico • Oklahoma • Virginia • West Virginia 13 © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary CAREActOverview Passed Legislature • Connecticut • Illinois • New York • Oregon Upcoming • Massachusetts • South Dakota • And more!
- 14. The Effect on Hospitals © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary14
- 15. 15 © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary Medicare patients who are discharged 1 of every 8 from the hospital are readmitted in 30 days.* TheEffectonHospitals *AARP, 2014
- 16. The Problem of Readmittance 16 © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary TheEffectonHospitals
- 17. Hospital Challenges with the CARE Act Integrating caregiver data into patient files Providing live training and instruction for caregivers Need for engagement outside the hospital to ensure that patients adhere to their care plan Follow up to ensure care plan compliance 17 © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary TheEffectonHospitals
- 18. The Importance of Remote Care Quality Health Care Doesn’t Stop at the Hospital Door GoMo Health Concierge Care makes it easier than ever to engage patients with remote care solutions that encourage self-care, reduce unnecessary emergency department visits, and increase compliance. 18 © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary TheEffectonHospitals
- 19. How Technology Can Help Provide quality remote care while saving time and money © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary19
- 20. TheStateofMobileHealthcare Source: Pew Research Center, 2014 90% of adults have a cell phone 74% of the 65+ age group © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary20
- 21. TheStateofMobileHealthcare Source: Pew Research Center, 2014 of cellphone users use their phone to send and receive text messages © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary21 81%
- 22. TheStateofMobileHealthcare Source: Conversational Advertising, 2010 of text messages are read within 3 minutes © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary22 90% 22
- 23. TheStateofMobileHealthcare Source: Neilsen, 2014 of all users use their phone for “just-in-time” information © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary23 70% 23
- 24. TheStateofMobileHealthcare The facts are clear: Regardless of race, sex, age, education, income, or location, at least 250 million people have and use a cell phone to connect with other people and information. Source: Pew Research Center, 201424 © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary
- 25. How Does GoMo Health Help Hospitals? © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary25
- 26. 26 © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary ConciergeCareOverview Concierge Care Content Library GoMo Health Concierge Care is a complete turnkey cloud-based solution which communicates with patients and their caregivers in-the-moment. Our solution is customizable and easily integrates with your existing environment.
- 27. Concierge Care starts when a patient is admitted and continues with the patient and caregiver after discharge. © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary27
- 28. 28 © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary ConciergeCareOverview What does that mean for you? Concierge Care… Integrates with your backend to easily opt-in patients and caregivers Notifies all parties in real-time about transfers and developments Keeps caregivers and patients informed with instructional information, reminders, motivational messages, videos, and more Ensures your hospital is more than compliant with the CARE Act Reduces that amount of staff, time, and money needed to effectively engage patients and caregivers in-hospital and remotely
- 29. 29 © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary Where GoMo Health is Deployed GoMoHealthClients
- 30. Lifestyle Engagement: Patients & Caregivers Communicate with patients through the day, in a way in which they are already comfortable. Send medication and appointment reminders, surveys, alerts, and more. Engage via care messages (text, email, or secure chat). 30 © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary GoMoHealthCanHelp
- 31. The Problem: Carla is the caregiver for her father Andrew who has diabetes. Andrew recently was released from the hospital after a bad fall. He came home with new medications and needs to have his wounds taken care of 2x/day. Carla has no medical training and is unsure of what to do. Our Solution: As her father’s designated caregiver, Carla is notified by the hospital that he is being discharged. She speaks with the nurses about her father’s care plan and signs up to receive care messages which will include medication, prescription refill, and follow up appointment reminders, instructional videos with detail on how to properly clean his wound and change the dressing, potential infection signs to look out for, and secure chat access to medical professionals who can answer her questions in real-time to ensure Andrew stays healthy and Carla knows how to provide him with the best care. © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary GoMoHealthCanHelp 31
- 32. GoMo Health in Action 32 © 2014 Gold Group Enterprises, Inc. Confidential and Proprietary Carla was given a stack of paperwork from the nurses detailing how to help manage her father’s condition, however she misplaced it. Good thing she signed up to receive condition information and instructions right to her phone, complete with videos that she can bookmark for access at anytime, anywhere. GoMoHealthCanHelp
- 33. Carla is getting ready for the day. Just then she gets a text from the hospital with a reminder to make sure Andrew takes his medication. She would have forgotten otherwise. She gets another reminder that night. GoMo Health in Action 33 © 2014 Gold Group Enterprises, Inc. Confidential and Proprietary GoMoHealthCanHelp
- 34. GoMo Health in Action 34 © 2014 Gold Group Enterprises, Inc. Confidential and Proprietary Thursday has been rough for Carla. Working a full-time job and taking care of her father is stressful. Her phone beeps, it’s a motivational text message with a story about how another caregiver in a similar situation is handling it. GoMoHealthCanHelp
- 35. GoMo Health in Action 35 © 2014 Gold Group Enterprises, Inc. Confidential and Proprietary On Friday, Carla gets a text with a link to a survey about how her father’s wounds are healing. She notes that she is worried about the bruising around the wound. A nurse then contacts her through secure chat, sending her a link to a video on bruising and answering all her questions in real-time. GoMoHealthCanHelp
- 36. Inpatient Experience and Satisfaction Program © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary36
- 37. Patient Satisfaction is Decreasing 37 © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary PatientSatisfaction Inpatient Service Scores 81% 78% 2014 2015 *Report for the American Consumer Satisfaction Index (ACSI), 2015
- 38. Program Summary The Inpatient Experience and Satisfaction Program (IESP) is a mobile engagement strategy through which patients can communicate directly with specific departments within the hospital to address their (non clinical) inpatient needs to ensure a comfortable and positive experience and stay. 38 © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary PatientSatisfaction
- 39. Key Benefits • Interactively engage with inpatients, conveying to them that their satisfaction with their experience at your hospital is a top priority • Communicate in-the-moment with inpatients • Respond to patients’ needs in real-time • Positively affect inpatient perception and experience • Improve patient satisfaction component of HCAHPS scores 39 © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary PatientSatisfaction
- 40. © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary40 PatientSatisfaction Anytime, anywhere in-the-moment service requests with custom decision tree logic responses.
- 41. Inpatient Service Request App - Flow Diagram 41 © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary PatientSatisfaction Pain Food Service Housekeeping Patient Advocate Clergy Facilities
- 42. Concierge Care Use Case Engagement & Compliance © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary42
- 43. 43 TheChallenge Over 80% of all healthcare costs are due to chronic diseases.
- 44. Concierge Care Programs Concierge Care enables you to extend quality patient care post- discharge by delivering educational and motivational content right to patients’ mobile phones, engaging them when they need it most. Service Line Specific Programs Include: • Appropriate ED Usage • Diabetes • Asthma • Hypertension • Pain Management • Prenatal & First 15 Months • Behavioral Health • Custom Programming • And more! © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary ConciergeCareOverview 44
- 45. Reduce costs of patient acquisition, engagement, care and retention Decrease readmissions through utilization of remote patient management tools Strengthen efficiencies in call center inquiry management Increase utilization of EMR Reduce provider-patient “hassle factor” Enhance the quality and extend the continuum of care Encourage patient compliance, improve outcomes and satisfaction Improve patient care metrics (HCAHPS) ConciergeCareOverview Concierge Care Benefits © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary45
- 46. 46 © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary ConciergeCareOverview Concierge Care Content Library GoMo Health has developed a vast library of condition-specific information to help your patients better manage their health. We provide quality content that is both relevant to their specific conditions and easy-to understand, including messages, videos, tips, articles, and more.
- 47. DiabetesProgram Source: Pew Research Center, 201447 © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary Personalized Mobile Engagement • Every person is not the same • How they need to communicate and the frequency vary • The Concierge Care Diabetes Program provides personalized communication templates that take into consideration a patient’s physical and emotional condition to engage, educate, and support them
- 48. • Questions relate to physical & emotional health • Each health condition is scored • Message frequency varies based on condition severity and medications • Messages are: • Personalized • Reviewed by health experts • 5th grade reading level • English & Spanish 48 © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary DiabetesProgram Onboarding Survey & Care Messages
- 49. Two-thirds of messages link to Quick Pages and videos that provide more information on a specific topic. 49 © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary DiabetesProgram Easy-to-Understand Content
- 50. Ways to Interact DiabetesProgram Requested Interaction Program Participation Messages Coupons & Offers Reminders Tips & Advice Nurse Triage Onboarding Survey Secure Live Chat Incentives and Rewards Requested Content Videos Quick Pages 50 © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary
- 51. 51 © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary ClosingRemarks I guarantee you win – no matter the outcome.” “You treat a disease: You treat a person, -Patch Adams You win, you lose.
- 52. Q&A Type your question into the text box. © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary52
- 53. Thank You Contact us for more information 53 © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary GoMo Health 1 (855) 228-4330 info@gomohealth.com
- 54. Text DEMO to 30241 To discover how we’re personalizing health care © 2015 Gold Group Enterprises, Inc. Confidential and Proprietary54