Case study explorica
- 1. Case Study: Explorica Improving profitability by aligning leaders, teams and individual talent to emotionally engage with their work. © 2011 Ingage, Inc. All rights reserved. Not for distribution without attribution.
- 2. The question we answer How do you engage yourself, your employees and execs to live and breathe your personal and organizational purpose ?
- 3. Case Study: Explorica Explorica is a leading force in high school educational travel services. With revenues of $60 million, management’s focus was shifting from growth and scale to margin expansion. Corporate Goals: Coalesce management team and company behind a vision (purpose), mission, and values Attract and retain sales and technology talent Smooth out internal tensions
- 4. What was clouding progress? Majority of staff was in telesales and customer management… Attrition was running and was under 30 almost 30% CTO was proficient but lacked desire to be part of the team IT was at odds with the organization
- 5. Ingage was engaged CEO and management team went through our Ingaging Teams workshop… Passion Pyramid Personal Priority Matrix Balance Sheet …and their outputs were aggregated, patterns were identified, and collateral was generated and was presented to the company for their comments
- 6. What was defined Vision (Purpose) Create a better world by enriching every student with a cultural experience through educational travel. Mission To be the product leader in educational travel, helping teachers and students discover the wonders of the world through safe and reliable tour experiences. Values Loyalty to our customers, teachers, partners, teammates and ourselves Passion to empower students with learning and insight only travel can bestow Reliability in delivering consistently high-quality experiences and relationships Innovation in pushing boundaries and challenging the status quo
- 7. Impacts on Revenue and Profitability “Our session together clearly has helped us coalesce into a much more tightly knit, better communicating, highly supportive and true 'team,' with quantifiable results. We aren’t creating and selling merely a product, we are selling a vision” —Mark Cestari, EVP Marketing & Sales, Explorica Long Term Impact on Explorica’s business: + Management team, and company, rallied behind the outputs + Revenue almost doubled in 3 years + Attrition dropped 40% + CTO left on own accord; tension with IT evaporated
- 9. For more information, please contact: Karen Davis, Co-Founder & Partner 303 665 4301 karen@ingageinc.com Thank you for the gift of your time!