CCNG Interview February 2013
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Inova Solutions is a global provider of real-time performance management solutions established in 1984 and headquartered in Charlottesville, VA with national and international operations focused on contact centers. Their mission is to improve contact center performance through actionable use of real-time performance metrics and consolidated reporting using an approach that defines metrics, consolidates data, presents and alerts on analysis and actions. Their key advantage is providing a centralized view of an entire environment to improve efficiency and ease of communicating real-time performance.
CCNG Interview February 2013
- 1. 800.637.1077 www.inovasolutions.com Insideinova.com
- 2. Global Provider of Real-Time Performance Management Solutions • Established 1984 • HQ Charlottesville, VA • National & International • Contact Center focus Mission: Improve contact center performance through the actionable use of real-time performance metrics and consolidated reporting.
- 4. DEFINE CONSOLIDATE Inova Approach PRESENT & ALERT ANALYSIS & ACTION
- 7. 1 Contact enter expertise and focus "The key advantage of the Inova system is the ability to put everything together –to have one centralized view of the 2 Real-time performance approach entire environment.“ — Citizen's Financial Group 3 Commitment to the customer "We've seen some remarkable changes in efficiency and the ease with which 4 Major certifications we can communicate real-time performance. Inova's contribution to these improvements has been 5 Scalable pricing & open architecture fundamental." — BlueCross BlueShield 6 Array of presentation options
- 8. company/inova-solutions Jim Mannion Marketing & Partner Relations blog.inovasolutions.com O: 800-637-1077 x8122 M: 908-391-8461 JMannion@inovasolutions.com @inova_solutions