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Business 
Research Methods 
William G. Zikmund 
Chapter 12: 
Experimental Research
Experiment 
• A research investigation in which conditions are 
controlled 
• One independent variable is manipulated 
(sometimes more than one) 
• Its effect on a dependent variable is measured 
• To test a hypothesis
Basic Issues of Experimental Design 
• Manipulation of the Independent Variable 
• Selection of Dependent Variable 
• Assignment of Subjects (or other Test Units) 
• Control Over Extraneous Variables
The experimenter has some degree of 
control over the independent variable. 
The variable is independent because its 
value can be manipulated by the 
experimenter to whatever he or she 
wishes it to be.
Experiment Treatment 
Alternative manipulations of the 
independent variable being 
investigated
Independent Variable 
• The experimenter controls 
independent variable. 
• The variable’s value can be 
manipulated by the experimenters to 
whatever they wish it to be.
Manipulation of Independent Variable 
• Classificatory Vs. continuous variables 
• Experimental and control groups 
• Treatment levels 
• More than one independent variable
Experimental Treatments 
• The alternative manipulations of the 
independent variable being investigated
Dependent Variable 
• Its value is expected to be dependent 
on the experimenter’s manipulation 
• Criterion or standard by which the 
results are judged
Dependent Variable 
• Selection 
–e.g... sales volume, awareness, recall, 
• Measurement
Test Units 
• Subjects or 
entities whose 
response to the 
experimental 
treatment are 
measured or 
observed.
Two Types of Experimental Error 
• Constant errors 
• Random errors
Field versus 
Laboratory Experiments
Controlling Extraneous Variables 
• Elimination of extraneous variables 
• Constancy of conditions 
• Order of presentation 
• Blinding 
• Random assignment
How May an Experimenter control for 
Extraneous Variation? 
• Eliminate Extraneous Variables 
• Hold Conditions Constant 
• Randomization 
• Matching Subjects
Establishing Control
Demand Characteristics 
• Experimental procedures that intentionally 
hint to subjects something about the 
experimenter’s hypothesis
Demand Characteristics 
• Guinea pig effect 
• Hawthorne effect
Field Vs. Laboratory Experiment
Laboratory Experiment Field Experiment 
Artificial-Low Realism 
Few Extraneous 
Variables 
High control 
Low Cost 
Short Duration 
Subjects Aware of 
Participation 
Natural-High Realism 
Many Extraneous 
Variables 
Low control 
High Cost 
Long Duration 
Subjects Unaware of 
Participation
Control Groups 
Isolate 
extraneous 
variation
When does an Experiment have 
Internal Validity? 
Internal Validity - The ability of an 
experiment to answer the question 
whether the experimental treatment was 
the sole cause of changes in a dependent 
variable 
Did the manipulation do what it was 
supposed to do?
Factors Influencing Internal 
Validity 
• History 
• Maturation 
• Testing 
• Instrumentation 
• Selection 
• Mortality
Isolating Extraneous Variation 
with a Control Group 
• History Effects 
• Maturation Effects 
• Mortality Effects
Type of Extraneous Variable Example 
History - Specific events in the 
environment between the Before 
and After measurement that are 
beyond the experimenter’s control 
Maturation - Subjects change 
during the course of the experiment 
Testing - The Before measure alerts 
or sensitizes subject to nature of 
experiment or second measure. 
A major employer 
closes its plant in 
test market area 
Subjects become 
tired 
Questionnaire 
about the traditional 
role of women 
triggers enhanced 
awareness of women 
in an experiment.
Instrument - Changes in 
instrument result in response bias 
Selection - Sample selection 
error because of differential 
selection comparison groups 
Mortality - Sample attrition; some 
subjects withdraw from experiment 
New questions about 
women are interpreted 
differently from earlier 
questions. 
Control group and 
experimental group is 
self-selected group 
based on preference for 
soft drinks 
Subjects in one group 
of a hair dying study 
marry rich widows and 
move to Florida
How can Internal Validity 
Increase?
Increasing Internal Validity 
• Control group 
• Random assignment 
• Pretesting and posttesting 
• Posttest only
What are the Different Basic 
Experimental Designs?
Quasi-Experimental Designs 
• One Shot Design (After Only) 
• One Group Pretest-Posttest 
• Static Group Design
One Shot Design (After Only) 
X O1
One Group Pretest-Posttest 
O1 X O2
Static Group Design 
Experimental Group X O1 
Control Group O2
Three Good Experimental Designs 
• Pretest - Posttest Control Group Design 
• Posttest Only Control Group 
• Solomon Four Group Design
Pretest-Posttest Control Group Design 
Experimental Group R O1 X O2 
Control Group R O3 X O4
Posttest Only Control Group 
Experimental Group R X O1 
Control Group R O2
One-Shot Design 
Internal Validity Problems 
• History 
– weak 
• Maturation 
– weak 
• Testing 
– not relevant 
• Instrumentation 
– not relevant 
• Selection 
– weak 
• Mortality 
– weak
One-Group Pretest-Posttest 
Internal Validity Problems 
• History 
– weak 
• Maturation 
– weak 
• Testing 
– weak 
• Instrumentation 
– weak 
• Selection 
– controlled 
• Mortality 
– controlled
Static-Group Design 
Internal Validity Problems 
• History 
– controlled 
• Maturation 
– possible source of 
concern 
• Testing 
– controlled 
• Instrumentation 
– controlled 
• Selection 
– weak 
• Mortality 
– weak
Pretest-Posttest Control 
Internal Validity Problems 
• History 
– controlled 
• Maturation 
– controlled 
• Testing 
– controlled 
• Instrumentation 
– controlled 
• Selection 
– controlled 
• Mortality 
– controlled
Solomon Four-Group Design 
Internal Validity Problems 
• History 
– controlled 
• Maturation 
– controlled 
• Testing 
– controlled 
• Instrumentation 
– controlled 
• Selection 
– controlled 
• Mortality 
– controlled
Posttest-Only Control 
Internal Validity Problems 
• History 
– controlled 
• Maturation 
– controlled 
• Testing 
– controlled 
• Instrumentation 
– controlled 
• Selection 
– controlled 
• Mortality 
– controlled
Solomon Four Group Design 
Experimental Group 1: R O1 X O2 
Control Group 1: R O3 O4 
Experimental Group 2: R X O5 
Control Group 2: R X O6
Advanced Experimental Designs are 
More Complex 
• Completely randomized 
• Randomized block design 
• Latin square 
• Factorial
Completely Randomized Design 
• An experimental design that uses a random 
process to assign subjects (test units) and 
treatments to investigate the effects of only 
one independent variable.
Completely Randomized Designs 
Average minutes 
shopper spends 
in store 
Control: 
no music 
Experimental 
treatment: 
slow music 
Experimental 
treatment: 
fast music 
16 18 12
Independent Variable A 
Level 1 Level 2 Level 3 
Group A Group B Group C
Completely Randomized Design 
With a pretest posttest 
Group A R O1 X1 O2 
Group A R O3 X2 O4 
Group A R O5 X3 O6
Completely Randomized Design 
With a posttest 
Group A R X1 O1 
Group B R X2 O2 
Group C R X3 O3
Randomized Block Design 
• An extension of the completely randomized 
design in which a single extraneous variable 
that might affect test units’ response to the 
treatment has been identified and the 
effects of this variable are isolated by 
blocking out its effects.
Independent Variables 
Control: 
no music 
Experimental 
treatment 
slow music 
Experimental 
treatment: 
fast music 
Mornings and 
afternoons 
Evening hours 
Blocking variable 
Randomized Block Design
Factorial Design 
• An experiment that investigates the 
interaction of two or more variables on a 
single dependent variable.
Independent Variable 1 
No Music 
cart signs 
No Music Slow Music Fast Music 
Grocery 
cart signs 
Independent Variable 2
Factorial Design -- Roller Skates 
Package Design 
Price Red Gold 
$25 Cell 1 Cell 4 
$30 Cell 2 Cell 5 
$35 Cell 3 Cell 6
Effects 
• Main effect 
• The influence of a single 
independent variable 
on a dependent 
variable. 
• Interaction effect 
• The influence on a 
dependent variable by 
combinations of two or 
more independent 
variables.
2 x 2 Factorial Design 
Men 
Women 
Ad A Ad B 
65 
65 
70 60 
Main Effects 
of Gender 
Main Effects of Ad 
> 
>
100 
90 
80 
70 
60 
50 
40 
30 
20 
10 
Women 
Men 
Ad A Ad B 
Believability 
Interaction Between Gender and 
Advertising Copy
Level 1 Level 2 
Level 1 
Level 2 
Group A 
Group B 
Group C Group D 
Independent 
Variable 2 
Independent Variable 1
2 x 2 Factorial with a Pretest 
Posttest 
Group A R O1 X11 O2 
Group B R O3 X21 O4 
Group C R O5 X12 O6 
Group D R O7 X22 O8
2 x 2 Factorial Design with a 
Posttest Measure 
Group A R X11 O1 
Group B R X21 O2 
Group C R X12 O3 
Group D R X22 O4
A Test Market Experiment 
on Pricing 
Sales in Units (thousands) 
Regular Price 
$.99 
130 
118 
87 
84 
X1=104.75 
X=119.58 
Reduced Price 
$.89 
145 
143 
120 
131 
X2=134.75 
Cents-Off Coupon 
Regular Price 
153 
129 
96 
99 
X1=119.25 
Test Market A, B, or C 
Test Market D, E, or F 
Test Market G, H, or I 
Test Market J, K, or L 
Mean 
Grand Mean
Latin Square Design 
• A balanced, two-way classification scheme 
that attempts to control or block out the 
effect of two or more extraneous factors by 
restricting randomization with respect to the 
row and column effects.
Order of Usage 
1 2 3 
1 A B C 
2 B C A 
3 C A B 
SUBJECT
TEST MARKETING 
NNoott jjuusstt ttrryyiinngg 
ssoommeetthhiinngg 
oouutt 
CCoonnttrroolllleedd eexxppeerriimmeennttaattiioonn 
BBuutt sscciieennttiiffiicc 
tteessttiinngg
Test Marketing 
NNoott jjuusstt ttrryyiinngg 
ssoommeetthhiinngg 
oouutt 
CCoonnttrroolllleedd eexxppeerriimmeennttaattiioonn 
BBuutt sscciieennttiiffiicc 
tteessttiinngg
Test Marketing 
• An experimental procedure that provides 
an opportunity to test a new product or a 
new marketing plan under realistic market 
conditions to measure sales or profit 
potential.
Functions of 
Test Marketing 
EESSTTIIMMAATTEE 
OOUUTTCCOOMMEESS 
IIDDEENNTTIIFFYY AANNDD 
CCOORRRREECCTT 
WWEEAAKKNNEESSSSEESS 
IINN PPLLAANNSS
A Lengthy and Costly Procedure 
$$$$$$$$$$ 
LLoossss ooff 
SSeeccrreeccyy 
WWhheenn nnoott 
ttoo TTeesstt?? 
HHooww LLoonngg 
SShhoouulldd aa 
TTeesstt LLaasstt??
Popular Test Markets 
• Pittsfield, 
Massachusetts 
• Charlotte, North 
Carolina 
• Columbus, Ohio 
• Little Rock, Arkansas 
• Evansville, Indiana 
• Cedar Rapids, Iowa 
• Eau Claire,Wisconsin 
• Wichita, Kansas 
• Tulsa, Oklahoma 
• Omaha, Nebraska 
• Grand Junction. 
Colorado 
• Wichita Falls, Texas 
• Odessa-Midland, Texas
Selecting a Test Market 
• Population size 
• Demographic composition 
• Lifestyle considerations 
• Competitive situation 
• Media 
• Self-contained trading area 
• Overused markets - secrecy
Control Method of Test Marketing 
• Small city 
• Low chance of being detected 
• Distribution is forced (guaranteed)
The Advantages of Using the Control 
Method of Test Marketing 
• Reduced costs 
• Shorter time period needed for reading test 
market results 
• Increased secrecy from competitors 
• No distraction of company salespeople from 
regular product lines
Some Problems Estimating Sales 
Volume 
• Over-attention 
• Unrealistic store conditions 
• Reading competitive environment incorrectly 
• Incorrect volume forecasts 
– Adjusted data 
– Penetration and repeat purchase rate 
• Time lapse
High Tech Test Markets 
EElleeccttrriicc 
TTeesstt 
MMaarrkkeettss 
SSiimmuullaatteedd 
TTeesstt 
MMaarrkkeettss VViirrttuuaall--rreeaalliittyy 
SSiimmuullaatteedd 
TTeesstt MMaarrkkeettss

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Ch12 experimental research

  • 1. Business Research Methods William G. Zikmund Chapter 12: Experimental Research
  • 2. Experiment • A research investigation in which conditions are controlled • One independent variable is manipulated (sometimes more than one) • Its effect on a dependent variable is measured • To test a hypothesis
  • 3. Basic Issues of Experimental Design • Manipulation of the Independent Variable • Selection of Dependent Variable • Assignment of Subjects (or other Test Units) • Control Over Extraneous Variables
  • 4. The experimenter has some degree of control over the independent variable. The variable is independent because its value can be manipulated by the experimenter to whatever he or she wishes it to be.
  • 5. Experiment Treatment Alternative manipulations of the independent variable being investigated
  • 6. Independent Variable • The experimenter controls independent variable. • The variable’s value can be manipulated by the experimenters to whatever they wish it to be.
  • 7. Manipulation of Independent Variable • Classificatory Vs. continuous variables • Experimental and control groups • Treatment levels • More than one independent variable
  • 8. Experimental Treatments • The alternative manipulations of the independent variable being investigated
  • 9. Dependent Variable • Its value is expected to be dependent on the experimenter’s manipulation • Criterion or standard by which the results are judged
  • 10. Dependent Variable • Selection –e.g... sales volume, awareness, recall, • Measurement
  • 11. Test Units • Subjects or entities whose response to the experimental treatment are measured or observed.
  • 12. Two Types of Experimental Error • Constant errors • Random errors
  • 13. Field versus Laboratory Experiments
  • 14. Controlling Extraneous Variables • Elimination of extraneous variables • Constancy of conditions • Order of presentation • Blinding • Random assignment
  • 15. How May an Experimenter control for Extraneous Variation? • Eliminate Extraneous Variables • Hold Conditions Constant • Randomization • Matching Subjects
  • 17. Demand Characteristics • Experimental procedures that intentionally hint to subjects something about the experimenter’s hypothesis
  • 18. Demand Characteristics • Guinea pig effect • Hawthorne effect
  • 19. Field Vs. Laboratory Experiment
  • 20. Laboratory Experiment Field Experiment Artificial-Low Realism Few Extraneous Variables High control Low Cost Short Duration Subjects Aware of Participation Natural-High Realism Many Extraneous Variables Low control High Cost Long Duration Subjects Unaware of Participation
  • 21. Control Groups Isolate extraneous variation
  • 22. When does an Experiment have Internal Validity? Internal Validity - The ability of an experiment to answer the question whether the experimental treatment was the sole cause of changes in a dependent variable Did the manipulation do what it was supposed to do?
  • 23. Factors Influencing Internal Validity • History • Maturation • Testing • Instrumentation • Selection • Mortality
  • 24. Isolating Extraneous Variation with a Control Group • History Effects • Maturation Effects • Mortality Effects
  • 25. Type of Extraneous Variable Example History - Specific events in the environment between the Before and After measurement that are beyond the experimenter’s control Maturation - Subjects change during the course of the experiment Testing - The Before measure alerts or sensitizes subject to nature of experiment or second measure. A major employer closes its plant in test market area Subjects become tired Questionnaire about the traditional role of women triggers enhanced awareness of women in an experiment.
  • 26. Instrument - Changes in instrument result in response bias Selection - Sample selection error because of differential selection comparison groups Mortality - Sample attrition; some subjects withdraw from experiment New questions about women are interpreted differently from earlier questions. Control group and experimental group is self-selected group based on preference for soft drinks Subjects in one group of a hair dying study marry rich widows and move to Florida
  • 27. How can Internal Validity Increase?
  • 28. Increasing Internal Validity • Control group • Random assignment • Pretesting and posttesting • Posttest only
  • 29. What are the Different Basic Experimental Designs?
  • 30. Quasi-Experimental Designs • One Shot Design (After Only) • One Group Pretest-Posttest • Static Group Design
  • 31. One Shot Design (After Only) X O1
  • 33. Static Group Design Experimental Group X O1 Control Group O2
  • 34. Three Good Experimental Designs • Pretest - Posttest Control Group Design • Posttest Only Control Group • Solomon Four Group Design
  • 35. Pretest-Posttest Control Group Design Experimental Group R O1 X O2 Control Group R O3 X O4
  • 36. Posttest Only Control Group Experimental Group R X O1 Control Group R O2
  • 37. One-Shot Design Internal Validity Problems • History – weak • Maturation – weak • Testing – not relevant • Instrumentation – not relevant • Selection – weak • Mortality – weak
  • 38. One-Group Pretest-Posttest Internal Validity Problems • History – weak • Maturation – weak • Testing – weak • Instrumentation – weak • Selection – controlled • Mortality – controlled
  • 39. Static-Group Design Internal Validity Problems • History – controlled • Maturation – possible source of concern • Testing – controlled • Instrumentation – controlled • Selection – weak • Mortality – weak
  • 40. Pretest-Posttest Control Internal Validity Problems • History – controlled • Maturation – controlled • Testing – controlled • Instrumentation – controlled • Selection – controlled • Mortality – controlled
  • 41. Solomon Four-Group Design Internal Validity Problems • History – controlled • Maturation – controlled • Testing – controlled • Instrumentation – controlled • Selection – controlled • Mortality – controlled
  • 42. Posttest-Only Control Internal Validity Problems • History – controlled • Maturation – controlled • Testing – controlled • Instrumentation – controlled • Selection – controlled • Mortality – controlled
  • 43. Solomon Four Group Design Experimental Group 1: R O1 X O2 Control Group 1: R O3 O4 Experimental Group 2: R X O5 Control Group 2: R X O6
  • 44. Advanced Experimental Designs are More Complex • Completely randomized • Randomized block design • Latin square • Factorial
  • 45. Completely Randomized Design • An experimental design that uses a random process to assign subjects (test units) and treatments to investigate the effects of only one independent variable.
  • 46. Completely Randomized Designs Average minutes shopper spends in store Control: no music Experimental treatment: slow music Experimental treatment: fast music 16 18 12
  • 47. Independent Variable A Level 1 Level 2 Level 3 Group A Group B Group C
  • 48. Completely Randomized Design With a pretest posttest Group A R O1 X1 O2 Group A R O3 X2 O4 Group A R O5 X3 O6
  • 49. Completely Randomized Design With a posttest Group A R X1 O1 Group B R X2 O2 Group C R X3 O3
  • 50. Randomized Block Design • An extension of the completely randomized design in which a single extraneous variable that might affect test units’ response to the treatment has been identified and the effects of this variable are isolated by blocking out its effects.
  • 51. Independent Variables Control: no music Experimental treatment slow music Experimental treatment: fast music Mornings and afternoons Evening hours Blocking variable Randomized Block Design
  • 52. Factorial Design • An experiment that investigates the interaction of two or more variables on a single dependent variable.
  • 53. Independent Variable 1 No Music cart signs No Music Slow Music Fast Music Grocery cart signs Independent Variable 2
  • 54. Factorial Design -- Roller Skates Package Design Price Red Gold $25 Cell 1 Cell 4 $30 Cell 2 Cell 5 $35 Cell 3 Cell 6
  • 55. Effects • Main effect • The influence of a single independent variable on a dependent variable. • Interaction effect • The influence on a dependent variable by combinations of two or more independent variables.
  • 56. 2 x 2 Factorial Design Men Women Ad A Ad B 65 65 70 60 Main Effects of Gender Main Effects of Ad > >
  • 57. 100 90 80 70 60 50 40 30 20 10 Women Men Ad A Ad B Believability Interaction Between Gender and Advertising Copy
  • 58. Level 1 Level 2 Level 1 Level 2 Group A Group B Group C Group D Independent Variable 2 Independent Variable 1
  • 59. 2 x 2 Factorial with a Pretest Posttest Group A R O1 X11 O2 Group B R O3 X21 O4 Group C R O5 X12 O6 Group D R O7 X22 O8
  • 60. 2 x 2 Factorial Design with a Posttest Measure Group A R X11 O1 Group B R X21 O2 Group C R X12 O3 Group D R X22 O4
  • 61. A Test Market Experiment on Pricing Sales in Units (thousands) Regular Price $.99 130 118 87 84 X1=104.75 X=119.58 Reduced Price $.89 145 143 120 131 X2=134.75 Cents-Off Coupon Regular Price 153 129 96 99 X1=119.25 Test Market A, B, or C Test Market D, E, or F Test Market G, H, or I Test Market J, K, or L Mean Grand Mean
  • 62. Latin Square Design • A balanced, two-way classification scheme that attempts to control or block out the effect of two or more extraneous factors by restricting randomization with respect to the row and column effects.
  • 63. Order of Usage 1 2 3 1 A B C 2 B C A 3 C A B SUBJECT
  • 64. TEST MARKETING NNoott jjuusstt ttrryyiinngg ssoommeetthhiinngg oouutt CCoonnttrroolllleedd eexxppeerriimmeennttaattiioonn BBuutt sscciieennttiiffiicc tteessttiinngg
  • 65. Test Marketing NNoott jjuusstt ttrryyiinngg ssoommeetthhiinngg oouutt CCoonnttrroolllleedd eexxppeerriimmeennttaattiioonn BBuutt sscciieennttiiffiicc tteessttiinngg
  • 66. Test Marketing • An experimental procedure that provides an opportunity to test a new product or a new marketing plan under realistic market conditions to measure sales or profit potential.
  • 67. Functions of Test Marketing EESSTTIIMMAATTEE OOUUTTCCOOMMEESS IIDDEENNTTIIFFYY AANNDD CCOORRRREECCTT WWEEAAKKNNEESSSSEESS IINN PPLLAANNSS
  • 68. A Lengthy and Costly Procedure $$$$$$$$$$ LLoossss ooff SSeeccrreeccyy WWhheenn nnoott ttoo TTeesstt?? HHooww LLoonngg SShhoouulldd aa TTeesstt LLaasstt??
  • 69. Popular Test Markets • Pittsfield, Massachusetts • Charlotte, North Carolina • Columbus, Ohio • Little Rock, Arkansas • Evansville, Indiana • Cedar Rapids, Iowa • Eau Claire,Wisconsin • Wichita, Kansas • Tulsa, Oklahoma • Omaha, Nebraska • Grand Junction. Colorado • Wichita Falls, Texas • Odessa-Midland, Texas
  • 70. Selecting a Test Market • Population size • Demographic composition • Lifestyle considerations • Competitive situation • Media • Self-contained trading area • Overused markets - secrecy
  • 71. Control Method of Test Marketing • Small city • Low chance of being detected • Distribution is forced (guaranteed)
  • 72. The Advantages of Using the Control Method of Test Marketing • Reduced costs • Shorter time period needed for reading test market results • Increased secrecy from competitors • No distraction of company salespeople from regular product lines
  • 73. Some Problems Estimating Sales Volume • Over-attention • Unrealistic store conditions • Reading competitive environment incorrectly • Incorrect volume forecasts – Adjusted data – Penetration and repeat purchase rate • Time lapse
  • 74. High Tech Test Markets EElleeccttrriicc TTeesstt MMaarrkkeettss SSiimmuullaatteedd TTeesstt MMaarrkkeettss VViirrttuuaall--rreeaalliittyy SSiimmuullaatteedd TTeesstt MMaarrkkeettss