The document discusses managing mass communications. It outlines that mass communications utilizes 4 tools - sales, promotion, public relations, events and experiences, and advertising. It also discusses developing the 5Ms of advertising - mission, money, message, media, and measurement. Finally, it recommends always seeking the "big idea", using alternative advertising options, selecting proper media timing, managing events properly, creating a good customer experience, having marketing and public relations support marketing, and evaluating effectiveness through 4 factors.