Change Doesn't Have to Hurt - Improving Adoption of a New Technology or Process
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This document provides guidance on improving adoption of new processes and technologies within an organization. It emphasizes that change involves both a situational adjustment and an internal psychological transition. It recommends following the four Ps (Purpose, Picture, Plan, and Part to Play) to prepare for change and manage expectations, as there will likely be dips in performance during transition periods. Frequent, clear communication is key to ensuring consistency and addressing people's fears and concerns. Sharing in sacrifices and celebrating small wins can also help drive adoption of the new process or technology. Managing the transition properly is important, as an unmanaged transition can make the change unmanageable.
Change Doesn't Have to Hurt - Improving Adoption of a New Technology or Process
- 1. Improving Adoption of a New Process or Technology Change Hurts, But It Doesn’t Have To Improving Adoption of a New Process or Technology
- 2. Improving Adoption of a New Process or Technology Credit Where Credit Is Due William Bridges and his transition theory has been a big influence on our approach to this issue. http://www.wmbridges.com/
- 3. Improving Adoption of a New Process or Technology of change initiatives fail70% Some of them are victims of acts of God. Some of them are just bad ideas. Most are poorly planned. 1- https://hbr.org/2000/05/cracking-the-code-of-change/ar/1 1
- 4. Improving Adoption of a New Process or Technology 29% of change initiatives are launched without any formal structure whatsoever1 1- http://www.kenblanchard.com/img/pub/blanchard_mastering_the_art_of_change.pdf
- 5. Change vs. Transition Understanding the difference matters and will help you build a better plan for success.
- 6. Improving Adoption of a New Process or Technology Change is situational We are going on vacation to Montreal, Canada. Thursday we are in Milwaukee. Friday night we are in Montreal. The change is the adjustment to the new location, language and surroundings.
- 7. Improving Adoption of a New Process or Technology Before I get there, I am going to be trapped in a car for 15 hours with a 3-year-old through 948 miles of traffic, construction and potty breaks. How will I prepare so I don’t turn the car around short of Montreal? Transition is psychological
- 8. Improving Adoption of a New Process or Technology Before you can move on to something new, you must give up the old. Appreciating this ending, and its impact on the people who must process the change you’re proposing is critical to the success of the change. Transition Begins With An Ending
- 9. Follow the Four P’s to Prepare for Change They will guide your understanding of the pending transition and the ultimate change you wish to see.
- 10. Improving Adoption of a New Process or Technology 1. Purpose What issue/opportunity is driving this change? It’s critical you frame the driving force behind the change as a problem and one that matters to the people who have to put the change into practice.
- 11. Improving Adoption of a New Process or Technology 1. Purpose “No business buys a solution for a problem they don't have.” 1 If people don’t perceive the problem, they will dump your solution as soon as any friction appears. 1 - http://sethgodin.typepad.com/seths_blog/2010/08/sell-the-problem.html 2 - https://hbr.org/2007/01/leading-change-why-transformation-efforts-fail “…make the status quo seem more dangerous than launching into the unknown.”2
- 12. Improving Adoption of a New Process or Technology 2. Picture What will things be like after the change takes hold? Even though you’re not selling the solution, you have to be able to clearly articulate the outcome. You need this for your plan and to keep everyone focused.
- 13. Improving Adoption of a New Process or Technology 3. Plan You must have a plan for the change and the transition. Before you start, answer these three questions in detail. 1. What is changing? 2. What will actually be different because of the change? 3. Who's going to lose what? The people with the most to lose are the ones you have to convince most of the problem. You also should pay special attention to them in your transition plan.
- 14. Improving Adoption of a New Process or Technology “Unmanaged Transition Makes Change Unmanageable.”1 1- Bridges, William. Managing Transitions: Making the Most of Change : 2nd Ed. Cambridge: Perseus, 2003. 7. Print.
- 15. Improving Adoption of a New Process or Technology 4. Part to Play People should know specifically what their role is during transition and change. Bringing people into the process can be daunting, but is necessary if they are going to be invested in the success of your change and if you are going to support them through the neutral zone.
- 16. Check Yourself Before You Wreck Yourself Realistic expectations are crucial to seeing change through.
- 17. Improving Adoption of a New Process or Technology New Process/Tech What We Think Will Happen Adapted from - http://williamgill.de/2011/01/09/stick-it-out/
- 18. Improving Adoption of a New Process or Technology New Process/Tech What Will Actually Happen Where many bail out Adapted from - http://williamgill.de/2011/01/09/stick-it-out/ There will be a dip in performance. You can minimize it or limit its duration through great planning, but you will not eliminate it.
- 19. Improving Adoption of a New Process or Technology While over 1/3 of users visit an app ten or more times a month, only 17% are still using the app three months later. http://www.localytics.com/resources/app-stickiness-index-q1-2015/#sthash.Rez4kt3D.dpuf
- 20. Improving Adoption of a New Process or Technology Your are Not the Demo Adapted from - http://williamgill.de/2011/01/09/stick-it-out/ When you see a tech demo, it is divorced from the realities of your culture and operating realities.
- 21. Share the Pain or Lose the Gain The perception of shared sacrifice matters.
- 22. Improving Adoption of a New Process or Technology Don’t push a change. Be part of it.
- 23. Talk Is Not Cheap Communicate as often and as clearly as you can about where things are at and what comes next.
- 24. Improving Adoption of a New Process or Technology Consistency Is Key Adapted from - http://williamgill.de/2011/01/09/stick-it-out/ We know it is hard using a new system.✔ By the way, I noticed your numbers are down.�
- 25. Improving Adoption of a New Process or Technology Adapted from - http://williamgill.de/2011/01/09/stick-it-out/ Failure to Communicate Predisposes Your Change to Fail Discuss People’s Fears and Concerns; Celebrate the Passing of the Old Celebrate the Small Wins; The Beginning of the New
- 26. Improving Adoption of a New Process or Technology I love it when a change comes together.
- 27. AWARDS Every day, the HarQen team helps companies drive key business outcomes by transforming recruiting into a strategic advantage across all levels of their organization. Thank you! HarQen.com +1 414-755-1963 @HarQen