Loraine Kennedy: Change management
- 1. 17/04/15 1 Eaquals International Conference, 16 – 18 April 2015 Change Management Loraine Kennedy www.eaquals.org Eaquals International Conference, 16 – 18 April 2015 2 www.lorainekennedy.com info@lorainekennedy.com IATEFL LAMSIG Facebook LinkedIn Twitter • Change management • Tasks, People, Communications • CM Models • John Kotter, Prosci, Michael de Beer, Kurt Lewin • Leadership • Discussion and Tasks Eaquals International Conference, 16 – 18 April 2015 3 The content • Prosci's definition of change management: Change management is the application of a structured process and set of tools for leading the people side of change to achieve a desired outcome. 4 Eaquals International Conference, 16 – 18 April 2015 Eaquals International Conference, 16 – 18 April 2015 SCHOOL TEAM INDIVIDUAL YOURSELF
- 2. 17/04/15 2 Eaquals International Conference, 16 – 18 April 2015 7 TASK PEOPLECOMMUNICATIONS Eaquals International Conference, 16 – 18 April 2015 7 levels of change http://www.7ideas.net/2013/01/29/7-levels-of-change/ Rolf Smith (2007) PEOPLE 10 Leaders and followers – and other stakeholders Eaquals International Conference, 16 – 18 April 2015 Eaquals International Conference, 16 – 18 April 2015
- 3. 17/04/15 3 Resistance to change? Leadership 14 1. Leaders are born 2. Leaders are developed 3. Leadership is personality driver 4. Leadership is skills-based 5. Leadership is transactional 6. Leadership is transformational 7. Leaders command 8. Leaders consult 9. Leaders coach 10. Leaders lead by example 11. Leaders serve 12. Leaders are affiliative 13. Leaders are visionary Eaquals International Conference, 16 – 18 April 2015 15 Kurt Lewin’s Leadership styles • Decision making • Autocratic • Democratic • Laissez-faire Eaquals International Conference, 16 – 18 April 2015 16 Eaquals International Conference, 16 – 18 April 2015 Project Process Models Eaquals International Conference, 16 – 18 April 2015 18
- 4. 17/04/15 4 Kotter: 8 steps to change management 1. Create urgency 2. Form a powerful coalition 3. Create a vision for change 4. Communicate the vision 5. Remove obstacles 6. Create short term wins 7. Build the change 8. Anchor the change in corporate culture Eaquals International Conference, 16 – 18 April 2015 19 Prosci’s ADKAR People Model A people process – Michael de Beer 1. Identify the problem together 2. Develop a shared vision 3. Source the solution together 4. Decide together how to organise 5. Identify the leader(s) 6. Focus on benefits and results, not activities 7. Start small 21 Richard Luecke, HBR (2002 Eaquals International Conference, 16 – 18 April 2015 Communications 23 Eaquals International Conference, 16 – 18 April 2015 “The most important thing in communication is to hear what isn't being said.” ― Peter F. Drucker
- 5. 17/04/15 5 Small steps to achieve big things 25