Change the Game
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Communications Service Providers (CSPs) must adapt quickly to future-proof their B2B businesses by creating tradeable assets and investing in growth rather than short-term profits. Emerging technologies, including 5G and SD-WAN, present significant opportunities for CSPs to transform and enhance their service offerings. Key challenges lie in workforce skills and cultural shifts, requiring CSP leaders to prioritize workforce planning and new talent development to succeed in a rapidly evolving market.
Change the Game
- 1. CSPs must move now to future-proof their B2B business in a connected world of Industry X.0 #NewAppliedNow Copyright © 2018 Accenture. All rights reserved.. CHANGE THE GAME
- 2. CSPS MUST CREATE TRADEABLE ASSETS AND REACH – AND SACRIFICE SHORT TERM PROFITABILITY TO WIN THE B2B PRIZE Winning the B2B race to the top means that cost savings must be re- invested to fuel future growth – and the time for action is now. DIGITAL DISRUPTORS ARE SEIZING B2B OPPORTUNITIES WHILE CSPS RISK MISSING FUTURE GROWTH CSPs are currently just surviving by optimizing their core business to save costs and pay dividends – but this is a race to the bottom. 2Copyright © 2018 Accenture. All rights reserved.
- 3. CSPS HAVE OPPORTUNITIES TO CREATE A DECISIVE TURNAROUND AUGMENTED DATA KNOWLEDGE The world is getting connected with so B2B must develop mobile, embedded connectivity models. THE SD WAN REVOLUTION can provide significant value creation for CSPs. POLICY-DRIVEN NETWORKING AND MEC will allow CSPs to conquer a critical control point in the cloud for industries. Copyright © 2018 Accenture. All rights reserved. 5G will drive a technology revolution, driven by data in a distributed topology of cloud.
- 4. THE FUTURE STATE CSP PLATFORM MUST BE AN ENABLER OF DIGITAL BUSINESS, PRODUCT AND TECHNOLOGY. CONNECTIVITY, PROXIMITY AND TRUST ARE ESSENTIAL TO SUCCESS. Manufacturing Health Hybrid distributed cloud Marketplace Connected Objects Self-serve tools Analytics & Billing Security Office Building FactoryWorker CSP PLATFORM IN THE DIGITAL B2B SERVICE ECOSYSTEM Commerce Retail Others Copyright © 2018 Accenture. All rights reserved. 4
- 5. THE FUTURE B2B PLATFORM MUST BE AN ENABLER OF DIGITAL BUSINESS, PRODUCT & TECHNOLOGY B2B DIGITAL TRANSFORMATION PRIORITIES MULTISPEED IT FROM INTEGRATION TO API DEVOPS SERVICE DEVELOPMENT Platform Priorities SELF-SERVICE DIGITAL EXPERIENCE OTT APPROACH FOR ENTERPRISE SERVICES NEW B2B2X BUSINESS MODEL Business Priorities ONE STOP SHOP EXPERIENCE CULTURE SHIFT SALES FORCE AUTOMATION OPERATING MODEL Copyright 2018 Accenture. All rights reserved.
- 6. 5G SD WAN B2B IT ARCHITECTURE OSS 6 CUSTOMER EXPERIENCE Copyright © 2018 Accenture. All rights reserved. TIME TO INVEST IN NEW B2B CAPABILITIES
- 7. FUTURE FOCUSEvery journey starts with the decision to make it. The time to create new future-focused, transaction-based, B2B revenue streams is now. #NewAppliedNow Copyright © 2018 Accenture. All rights reserved.
- 8. BUT THE BIGGEST CHALLENGE TO SUCCESS IS NOT TECHNOLOGY - BUT PEOPLE Copyright © 2018 Accenture. All rights reserved. 8
- 9. ENABLE THE FUTURE WORKFORCE Copyright © 2018 Accenture. All rights reserved. 9 VIRTUALPHYSICAL CLOUDIN-HOUSE SOFTWARE TO HARDWARE MAINTENANCE INNOVATION FROM TO TO TO CULTURE SHIFT SHORTAGE OF DIGITAL TALENTS MISMATCH BETWEEN AVAILABLE AND FUTURE SKILLS
- 10. CALL TO ACTION PEOPLE PRIORITIES FOR CSP LEADERS Copyright © 2018 Accenture. All rights reserved. 10 REIMAGINE WORK Shift from workforce planning to work planning PIVOT THE WORKFORCE To areas that unlock new forms of value SCALE UP NEW SKILLING To work with intelligent machines
- 11. PLAYA DIFFERENT TUNE Re-focus transformation savings into future-facing B2B growth streams. Learn how: Accenture.com/Telecoms #NewAppliedNow Copyright © 2018 Accenture. All rights reserved.
Editor's Notes
- #4: The recommendations Reimagine Work – shift from workforce planning to work planning Assess tasks – not jobs. Allocate work to machines and people, balancing the need for automation and augmentation. Create new job descriptions. Free people from function roles and build project based teams Map skills to jobs. Assess internal capabilities to new roles. Then reskill and source new talent Pivot the Workforce – to areas that unlock new forms of value creation Align the workforce to new business models. Orientate it to support new customer experiences Recognize the business case. Use automation to fuel growth by reinvesting savings in the workforce. Organize for agility. Create flexible processes; manage the workforce to support both the core businesses and the new Foster a new leadership DNA. Cultivate leaders at all levels. Manage the wise pivot from the core to the new. Scale up New Skilling to work with intelligent machines Prioritize skills for development. Technology and human skills Target ‘New Skilling’. Cater to different levels of skills and willingness to learn. Go digital. Use VR and AR to accelerate the speed and scale of effective training The recommendations Reimagine Work – shift from workforce planning to work planning Assess tasks – not jobs. Allocate work to machines and people, balancing the need for automation and augmentation. Create new job descriptions. Free people from function roles and build project based teams Map skills to jobs. Assess internal capabilities to new roles. Then reskill and source new talent Pivot the Workforce – to areas that unlock new forms of value creation Align the workforce to new business models. Orientate it to support new customer experiences Recognize the business case. Use automation to fuel growth by reinvesting savings in the workforce. Organize for agility. Create flexible processes; manage the workforce to support both the core businesses and the new Foster a new leadership DNA. Cultivate leaders at all levels. Manage the wise pivot from the core to the new. Scale up New Skilling to work with intelligent machines Prioritize skills for development. Technology and human skills Target ‘New Skilling’. Cater to different levels of skills and willingness to learn. Go digital. Use VR and AR to accelerate the speed and scale of effective training