Changing The Game In 2010
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The document outlines various mobile tools and resources available through Bay East, including real-time MLS statistics, community reports, and a mobile portal linking to multiple services. It also introduces the 'Game Changer' program, which aims to enhance customer service by providing a CRM platform for brokers and agents. Feedback and participation are encouraged from members to improve the system.
![THANK YOU Questions or comments: Tricia Thomas (CEO) [email_address] Mark Flavin (IT Director) [email_address] Toni Wilson (Marketing Director) [email_address]](https://image.slidesharecdn.com/changingthegamein2010-100115140040-phpapp02/85/Changing-The-Game-In-2010-21-320.jpg)
Changing The Game In 2010
- 2. Currently Available Mobile Tools Wireless MLS Mobile Statistics Mobile Calendar REALTOR®, Affiliate and Office Search Community Report Sign Ordinances Mobile access to Bay East Social Media Mobile CAR.org Mobile REALTOR.com
- 3. Tools in Development Location aware applications such as: School search Open Homes near you Active Homes near you Contact your local government representative Location aware statistics Expanded publication access such as the magazine, insider, focus, etc..
- 4. Mobile Portal Landing page on the mobile web Includes links to all Bay East mobile tools and more. Includes click to call for membership and tech support
- 5. Wireless MLS Search the MLS All status Run comps Email from the system Soon to be upgraded
- 6. Mobile Statistics Real time statistics Adding past “actives” Includes distressed stats Same info as on monthly reports Working on sharing feature
- 7. Member Search Flexible search for members, affiliates, and offices Each profile has click to call option Emails are done via form to protect privacy Platinum affiliates have an icon highlighting their status
- 8. Bay East News Front page stories and more
- 9. Mobile Calendar Classes and events occurring today and in the next week Includes title of the event time and date Clicking on the title shows description without going to another page
- 10. Community Report Valuable demographic information Includes schools, market conditions and more Member only benefit so login is required
- 11. Sign Ordinances All the sign information on a single page Click on the city to reveal local sign ordinances Each city features a click to call feature for the department responsible for administration and enforcement.
- 12. Third Party Sites and Tools
- 13. CAR Mobile A mobile version of CAR website Optimized display better than visiting car.org directly on phone Only iPhone is supported we are working with CAR tech to get resolved
- 14. Facebook What we are working on in real time.
- 15. Mobile Realtor.com Answer questions about properties on realtor.com on the go
- 17. Game changer program In 2009 NAR issued a challenge to all local associations Over 400 applications were submitted to NAR Only 14 were selected Bay East’s idea was the only one unanimously selected.
- 18. The Idea An association to broker and agent customer relationship management system. Internally we are calling it the member concierge system In addition to being an organization to member system it will be a free hosted CRM platform for brokers to offer agents.
- 19. Why this will change the game It will raise our customer service to the next level. Give us valuable insight into how to improve services. Help members reduce costs by eliminating services they pay for which they have access to for free. Enhances the consumer expierence
- 20. What we need from you Ideas and thoughts on what you need from a CRM. Feedback and participation in local focus groups. Volunteers to adopt this system for their office.
- 21. THANK YOU Questions or comments: Tricia Thomas (CEO) [email_address] Mark Flavin (IT Director) [email_address] Toni Wilson (Marketing Director) [email_address]