Chap001 Introdution 2.pdf human resource management
- 1. HUMAN RESOURSE MANAGEMENT Gaining a competitive advantage LESSON 1 Introdution Human Resource Management
- 2. • Understand what is the human resource management. • Identify 3 competitive challenges influencing HRM • Key fields of action in HRM Learning objectives
- 3. Definitions in HRM 3 • Human Resources (HR) – The people employed by an organization. - Personnel : A specific person assuming a certain job position in organizations. - Manpower: Resources of an individual including physical and mental power
- 4. Human resource management (HRM) refers to the policies, practices, and systems that influence employees’behavior, attitudes and performance. Definition
- 5. Responsibilities of HR Departments 1. Employment and Recruiting 2. Training and Development 3. Compensation 4. Benefits 5. Employee Services 6. Employee and Community Relations 7. Personnel Records 8. Health and Safety 9. Strategic Planning 1-5
- 6. HR as a Business with 3 Product Lines Administrative Services and Transactions Business Partner Strategic Partner Human Resources 1-6
- 7. HR as a Business with 3 Product Lines McGraw-Hill/Irwin ©2010 The McGraw-Hill Companies, All Rights Reserved Administrative services and transactions: Compensation, hiring and staffing ... . Emphasis: Resource efficiency and service quality. Business partner: Developing effective HR systems and helping implement business plans, talent managament. . Emphasis: Knowing the business and exercising influence – problem solving, designing effective systems to ensure needed competencies. Strategic partner: Contributing to business strategy based on considerations of human capital, business capabilities. Readiness, and developing HR practices as strategic differentiators. .Emphasis: Kowledge of HR and of the business, competition, the market,and business strategies.
- 8. Questions Used to Determine If Human Resources Are Playing a Strategic Role in the Business 1. What is HR doing to provide value-added services to internal clients? 2. What can the HR department add to the bottom line? 3. How are you measuring the effectiveness of HR? 4. How can we invest in employees? 5. What HR strategy will we use to get the business from point A to point B? 6. What makes an employee want to stay at our company? 7. How are we going to invest in HR so that we have a better HR department than our competitors? 8. From an HR perspective, what should we be doing to improve our marketplace position? 9. What’s the best change we can make to prepare for the future? 1-8
- 9. 3 Competitive Challenges Influencing HRM Global Sustainability Technology 1-9
- 10. The Sustainability Challenge • Sustainability refers to the ability of a company to survive and succeed in a dynamic competitive environment. • Stakeholders refers to shareholders, the community, customers, and all other parties that have an interest in seeing that the company succeeds 1-10
- 11. The Sustainability Challenge Sustainability includes the ability to: • provide a return to stakeholders • provide high-quality products, services and work experiences for employees • increase value placed on intangible assets and human capital • social responsibility –Adapt to changing characteristics and expectations of the labor force –Address legal and ethical issues 1-11
- 12. Concerns with Employee Engagement Employee engagement - degree to which employees are fully involved in their work and strength of their commitment. 10 Common Themes of Employee Engagement 1 Pride in employer 2 Satisfaction with employer 3 Satisfaction with the job 4 Opportunity to perform challenging work 5 Recognition and positive feedback from contributions 6 Personal support from manager 7 Effort above and beyond the minimum 8 Understanding the link between one’s job and the company’s mission 9 Prospects for future growth with the company 10 Intention to stay with the company 1-12
- 13. The Global Challenge ➢Expand into foreign markets. ➢Prepare employee to work in foreign location. ➢Offshoring – exporting jobs from developed countries to less developed countries ➢Onshoring – exporting jobs to rural parts in the same country 1-13
- 14. The Technology Challenge ▪The overall impact of the Internet ▪The Internet has created a new business model – e-commerce, conducting business transactions and relationships electronically 1-14
- 15. The Technology Challenge • Advances in technology have: –changed how and where we work –resulted in high-performance work systems –increased the use of teams to improve customer service and product quality –changed skill requirements –increased working partnerships –led to changes in company structure and reporting relationships 1-15
- 16. Summary ➢ HR has three product lines: administrative services, business partner services, and strategic services. ➢ To successfully manage HR, individuals need personal credibility, business and technology knowledge, understanding of business strategy, and ability to deliver HR services. ➢ HR management practices should be evidence-based. ➢ HR practices are important for helping companies deal with sustainability, globalization, and technology challenges. ➢ HR managers must address global and technology challenges. 1-16