Chap011 MIS
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The document discusses security, ethical, and societal challenges related to information technology. It identifies learning objectives around ethical issues related to IT's effects on employment, privacy, and more. It also discusses learning objectives around security management strategies. The document outlines theories of corporate social responsibility and principles of technology ethics. It discusses issues like computer crime, hacking, and cyber theft.
Chap011 MIS
- 1. 1 Chapter 11 Security and Ethical Challenges McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 2. 2 Learning Objectives Identify ethical issues in how the use of information technologies in business affects employment, individuality, working conditions, privacy, crime, health, and solutions to societal problems. McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 3. 3 Learning Objectives (continued) Identify types of security management strategies and defenses, and explain how they can be used to ensure the security of e-business applications. How can business managers and professionals help to lessen the harmful effects and increase the beneficial effects of the use of information technology? McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 4. 4 Section I Security, Ethical, and Societal Challenges McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 5. 5 Ethical Responsibility The use of IT presents major security challenges, poses serious ethical questions, and affects society in significant ways. IT raises ethical issues in the areas of.. Crime Privacy Individuality Employment Health Working conditions McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 6. 6 Ethical Responsibility (continued) But, IT has had beneficial results as well. So as managers, it is our responsibility to minimize the detrimental effects and optimize the beneficial effects. McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 7. 7 Ethical Responsibility (continued) Business Ethics Basic categories of ethical issues Employee privacy Security of company records Workplace safety McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 8. 8 Ethical Responsibility (continued) Theories of corporate social responsibility Stockholder theory Managers are agents of the stockholders. Their only ethical responsibility is to increase profit without violating the law or engaging in fraud McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 9. 9 Ethical Responsibility (continued) Theories of corporate social responsibility (continued) Social Contract Theory Companies have ethical responsibilities to all members of society, which allow corporations to exist based on a social contract McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 10. 10 Ethical Responsibility (continued) Theories of corporate social responsibility (continued) First condition – companies must enhance economic satisfaction of consumers and employees Second condition – avoid fraudulent practices, show respect for employees as human beings, and avoid practices that systematically worsen the position of any group in society McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 11. 11 Ethical Responsibility (continued) Theories of corporate social responsibility (continued) Stakeholder theory Managers have an ethical responsibility to manage a firm for the benefit of all its stakeholders. Stockholders Employees Customers Suppliers Local community McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 12. 12 Ethical Responsibility (continued) Theories of corporate social responsibility (continued) Sometimes stakeholders are considered to include Competitors Government agencies and special interest groups Future generations McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 13. 13 Ethical Responsibility (continued) Technology Ethics Four Principles Proportionality Good must outweigh any harm or risk Must be no alternative that achieves the same or comparable benefits with less harm or risk McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 14. 14 Ethical Responsibility (continued) Technology Ethics (continued) Informed consent Those affected should understand and accept the risks Justice Benefits and burdens should be distributed fairly McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 15. 15 Ethical Responsibility (continued) Technology Ethics (continued) Minimized Risk Even if judged acceptable by the other three guidelines, the technology must be implemented so as to avoid all unnecessary risk McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 16. 16 Ethical Responsibility (continued) Ethical Guidelines McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 17. 17 Ethical Responsibility (continued) Ethical guidelines (continued) Responsible end users Act with integrity Increase their professional competence Set high standards of personal performance Accept responsibility for their work Advance the health, privacy, and general welfare of the public McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 18. 18 Computer Crime Association of Information Technology Professionals (AITP) definition includes The unauthorized use, access, modification, and destruction of hardware, software, data, or network resources Unauthorized release of information Unauthorized copying of software McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 19. 19 Computer Crime (continued) AITP guidelines (continued) Denying an end user his/her own hardware, software, data, or network resources Using or conspiring to use computer or network resources to illegally obtain info or tangible property McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 20. 20 Computer Crime (continued) Hacking The obsessive use of computers, or the unauthorized access and use of networked computer systems McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 21. 21 Computer Crime (continued) Cyber Theft Involves unauthorized network entry and the fraudulent alteration of computer databases McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 22. 22 Computer Crime (continued) Unauthorized use at work Also called time and resource theft May range from doing private consulting or personal finances, to playing video games, to unauthorized use of the Internet on company networks McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 23. 23 Computer Crime (continued) Software Piracy Unauthorized copying of software Software is intellectual property protected by copyright law and user licensing agreements McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 24. 24 Computer Crime (continued) Piracy of intellectual property Other forms of intellectual property covered by copyright laws Music Videos Images Articles Books Other written works McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 25. 25 Computer Crime (continued) Computer viruses and worms Virus A program that cannot work without being inserted into another program Worm A distinct program that can run unaided McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 26. 26 Privacy Issues IT makes it technically and economically feasible to collect, store, integrate, interchange, and retrieve data and information quickly and easily. Benefit – increases efficiency and effectiveness But, may also have a negative effect on individual’s right to privacy McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 27. 27 Privacy Issues (continued) Examples of important privacy issues Accessing private e-mail and computer records & sharing information about individuals gained from their visits to websites and newsgroups Always knowing where a person is via mobile and paging services McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 28. 28 Privacy Issues (continued) Examples of important privacy issues (continued) Using customer information obtained from many sources to market additional business services Collecting personal information to build individual customer profiles McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 29. 29 Privacy Issues (continued) Privacy on the Internet Users of the Internet are highly visible and open to violations of privacy Unsecured with no real rules Cookies capture information about you every time you visit a site That information may be sold to third parties McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 30. 30 Privacy Issues (continued) Privacy on the Internet (continued) Protect your privacy by Encrypting your messages Post to newsgroups through anonymous remailers Ask your ISP not to sell your information to mailing list providers and other marketers Decline to reveal personal data and interests online McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 31. 31 Privacy Issues (continued) Computer matching Computer profiling and matching personal data to that profile Mistakes can be a major problem McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 32. 32 Privacy Issues (continued) Privacy laws Attempt to enforce the privacy of computer- based files and communications Electronic Communications Privacy Act Computer Fraud and Abuse Act McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 33. 33 Privacy Issues (continued) Computer Libel and Censorship The opposite side of the privacy debate Right to know (freedom of information) Right to express opinions (freedom of speech) Right to publish those opinions (freedom of the press) Spamming Flaming McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 34. 34 Other Challenges Employment New jobs have been created and productivity has increased, yet there has been a significant reduction in some types of jobs as a result of IT. McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 35. 35 Other Challenges (continued) Computer Monitoring Concerns workplace privacy Monitors individuals, not just work Is done continually. May be seen as violating workers’ privacy & personal freedom Workers may not know that they are being monitored or how the information is being used May increase workers’ stress level May rob workers of the dignity of their work McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 36. 36 Other Challenges (continued) Working Conditions IT has eliminated many monotonous, obnoxious tasks, but has created others McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 37. 37 Other Challenges (continued) Individuality Computer-based systems criticized as impersonal systems that dehumanize and depersonalize activities Regimentation McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 38. 38 Health Issues Job stress Muscle damage Eye strain Radiation exposure Accidents Some solutions Ergonomics (human factors engineering) Goal is to design healthy work environments McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 39. 39 Health Issues (continued) McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 40. 40 Societal Solutions Beneficial effects on society Solve human and social problems Medical diagnosis Computer-assisted instruction Governmental program planning Environmental quality control Law enforcement Crime control Job placement McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 41. 41 Section II Security Management McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 42. 42 Tools of Security Management Goal Minimize errors, fraud, and losses in the e- business systems that interconnect businesses with their customers, suppliers, and other stakeholders McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 43. 43 Tools of Security Management (continued) McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 44. 44 Internetworked Security Defenses Encryption Passwords, messages, files, and other data is transmitted in scrambled form and unscrambled for authorized users Involves using special mathematical algorithms to transform digital data in scrambled code Most widely used method uses a pair of public and private keys unique to each individual McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 45. 45 Internetworked Security Defenses (continued) Firewalls Serves as a “gatekeeper” system that protects a company’s intranets and other computer networks from intrusion Provides a filter and safe transfer point Screens all network traffic for proper passwords or other security codes McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 46. 46 Internetworked Security Defenses (continued) Denial of Service Defenses These assaults depend on three layers of networked computer systems Victim’s website Victim’s ISP Sites of “zombie” or slave computers Defensive measures and security precautions must be taken at all three levels McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 47. 47 Internetworked Security Defenses (continued) E-mail Monitoring “Spot checks just aren’t good enough anymore. The tide is turning toward systematic monitoring of corporate e-mail traffic using content-monitoring software that scans for troublesome words that might compromise corporate security.” McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 48. 48 Internetworked Security Defenses (continued) Virus Defenses Protection may accomplished through Centralized distribution and updating of antivirus software Outsourcing the virus protection responsibility to ISPs or to telecommunications or security management companies McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 49. 49 Other Security Measures Security codes Multilevel password system Log onto the computer system Gain access into the system Access individual files McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 50. 50 Other Security Measures (continued) Backup Files Duplicate files of data or programs File retention measures Sometimes several generations of files are kept for control purposes McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 51. 51 Other Security Measures (continued) Security Monitors Programs that monitor the use of computer systems and networks and protect them from unauthorized use, fraud, and destruction McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 52. 52 Other Security Measures (continued) Biometric Security Measure physical traits that make each individual unique Voice Fingerprints Hand geometry Signature dynamics Keystroke analysis Retina scanning Face recognition and Genetic pattern analysis McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 53. 53 Other Security Measures (continued) Computer Failure Controls Preventive maintenance of hardware and management of software updates Backup computer system Carefully scheduled hardware or software changes Highly trained data center personnel McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 54. 54 Other Security Measures (continued) Fault Tolerant Systems Computer systems that have redundant processors, peripherals, and software Fail-over Fail-safe Fail-soft McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 55. 55 Other Security Measures (continued) Disaster Recovery Disaster recovery plan Which employees will participate and their duties What hardware, software, and facilities will be used Priority of applications that will be processed McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 56. 56 System Controls and Audits Information System Controls Methods and devices that attempt to ensure the accuracy, validity, and propriety of information system activities Designed to monitor and maintain the quality and security of input, processing, and storage activities McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 57. 57 System Controls and Audits (continued) Auditing Business Systems Review and evaluate whether proper and adequate security measures and management policies have been developed and implemented Testing the integrity of an application’s audit trail McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 58. 58 Discussion Questions What can be done to improve e-commerce security on the Internet? What potential security problems do you see in the increasing use of intranets and extranets in business? What might be done to solve such problems? McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 59. 59 Discussion Questions (continued) What artificial intelligence techniques can a business use to improve computer security and fight computer crime? What are your major concerns about computer crime and privacy on the Internet? What can you do about it? McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 60. 60 Discussion Questions (continued) What is disaster recovery? How could it be implemented at your school or work? Is there an ethical crisis in e-business today? What role does information technology play in unethical business practices? McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 61. 61 Discussion Questions (continued) What business decisions will you have to make as a manager that have both an ethical and IT dimension? What would be examples of one positive and one negative effect of the use of e-business technologies in each of the ethical and societal dimensions illustrated in the chapter? McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 62. 62 Real World Case 1 – MTV Networks & First Citizens Bank Defending Against Hacker and Virus Attacks What are the business value and security benefits and limitations of defenses against DDOS attacks like those used by MTV Networks? McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 63. 63 Real World Case 1 (continued) What are the business benefits and limitations of an intrusion-detection system like that installed at First Citizens? McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 64. 64 Real World Case 1 (continued) What security defense should small businesses have to protect their websites and internal systems? Why did you make that choice? McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 65. 65 Real World Case 1 (continued) What other network security threats besides denial of service, viruses, and hacker attacks should businesses protect themselves against? McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 66. 66 Real World Case 2 – Oppenheimer Funds, Cardinal Health, & Exodus IT Security Management Qualifications Technical Business People skills Experience and expertise in areas like government liaison, international regulations, and cyberterrorism McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 67. 67 Real World Case 2 (continued) What mix of skills is most sought after for IT security specialists? Why is this mix important in business? McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 68. 68 Real World Case 2 (continued) Why must IT security executives in business have the mix of skills and experience outlined in this case? What other skills do you think are important to have for effective IT security management? McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 69. 69 Real World Case 2 (continued) How should businesses protect themselves from the spread of cyberterrorism in today’s internetworked world? McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 70. 70 Real World Case 3 – Brandon Internet Services & PayPal What are the business benefits and limitations of the cybercrime investigative work done by firms like Brandon Internet Services? McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 71. 71 Real World Case 3 (continued) When should a company use cyberforensic investigative services like those offered by Predictive Systems? McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 72. 72 Real World Case 3 (continued) What is the business value of their cyberforensic and investigative capabilities to PayPal? Would you trust PayPal for your online payment transactions? McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 73. 73 Real World Case 4 – Providence Health Systems & Others Why is there a growing need for IT security defenses and management in business? What challenges does this pose to effective IT security management? McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 74. 74 Real World Case 4 (continued) What are some of the IT security defenses companies are using to meet these challenges? McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 75. 75 Real World Case 4 (continued) Do you agree with the IT usage policies of Link Staffing? The security audit policies of Cervalis? McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 76. 76 Real World Case 5 – The Doctor’s Co. & Rockland Trust What are the benefits and limitations for a business of outsourcing IT security management according to the companies in this case? McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 77. 77 Real World Case 5 (continued) What are the benefits and limitations to a business of using “pure play” IT security management companies like Counterpane and Ubizen? McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.
- 78. 78 Real World Case 5 (continued) What are the benefits and limitations of outsourcing IT security management to vendors like Symantec and Network Associates? McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved.