CHAPTER 09; INTRODUCTION TO CONTROLLING.pptx
- 1. 18- 1 Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education, Inc. publishing as Prentice Hall
- 2. •Explain the nature and importance of control •Describe the three steps in the control process •Explain how organizational performance is measured •Describe tools used to measure organizational performance •Discuss contemporary issues in control 18- 2 Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education, Inc. publishing as Prentice Hall CHAPTER 09 INTRODUCTION TO CONTROLLING Learning outcomes
- 3. What Is Control? 18- 3 Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education, Inc. publishing as Prentice Hall • Controlling - the process of monitoring, comparing, and correcting work performance. • The Purpose of Control – To ensure that activities are completed in ways that lead to the accomplishment of organizational goals.
- 4. Why Is Control Important? 18- 4 Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education, Inc. publishing as Prentice Hall • As the final link in management functions: – Planning • Controls let managers know whether their goals and plans are on target and what future actions to take. – Empowering employees • Control systems provide managers with information and feedback on employee performance. – Protecting the workplace • Controls enhance physical security and help minimize workplace disruptions.
- 5. Exhibit 18-1: Planning-Controlling Link 18- 5 Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education, Inc. publishing as Prentice Hall
- 6. What is the Control Process? 18- 6 Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education, Inc. publishing as Prentice Hall • Control process - a three-step process of measuring actual performance, comparing actual performance against a standard, and taking managerial action to correct deviations or inadequate standards.
- 7. Exhibit 18-2: The Control Process 18- 7 Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education, Inc. publishing as Prentice Hall
- 8. Measuring: How and What We Measure 18- 8 Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education, Inc. publishing as Prentice Hall • Sources of Information (How) – Personal observation – Statistical reports – Oral reports – Written reports • Control Criteria (What) – Employees • Satisfaction • Turnover • Absenteeism – Budgets • Costs • Outp ut • Sales
- 9. Types of Control • Feed forward control - control that takes place before a work activity is done. • Concurrent control - control that takes place while a work activity is in progress. 18- 9 Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education, Inc. publishing as Prentice Hall
- 10. Types of Control (cont.) • Feedback control - control that takes place after a work activity is done. 18- 10 Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education, Inc. publishing as Prentice Hall
- 11. Exhibit 18-8: Types of Control 18- 11 Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education, Inc. publishing as Prentice Hall
- 12. Workplace Concerns 18- 12 Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education, Inc. publishing as Prentice Hall • Employee theft - any unauthorized taking of company property by employees for their personal use.
- 13. Exhibit 18-11: Controlling Employee Theft 18- 13 Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education, Inc. publishing as Prentice Hall
- 14. Terms to Know 18- 14 Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education, Inc. publishing as Prentice Hall • Controlling • feed forward control • concurrent control • feedback control
- 15. THANK YOU 18- 15 Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter Lecturerr: Ahmed M. Elmi (ATOSHE)