Chapter 7: Interpersonal Skills
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This document discusses interpersonal skills and relationships. It covers Knapp's models of relationship escalation and termination. It also discusses conflict in relationships, including what causes conflict and individual and formal approaches to dealing with conflict such as principles of negotiation, negotiation techniques, arbitration, litigation and mediation.
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Chapter 7: Interpersonal Skills
- 1. CHAPTER 7 Interpersonal Skills
- 2. Relationships Knapp ’s Relationship Escalation Model
- 3. Click to see what really happened
- 8. What do economics have to do with anything?
- 9. In relationships, we give only as much as we get.
- 10. Relationships Knapp ’s Relationship Termination Model
- 12. Conflict in Communication Relationships What is it? What is it good for? What causes it? Goals to be pursued Allocation of resources Decisions to be made Behaviors that are considered inappropriate
- 13. Individual approaches to conflict
- 14. Individual approaches to conflict
- 15. Formal approaches to dealing with conflict Principles of negotiation Prepare in advance Reframe Respond; Don ’t React Negotiation Techniques Spiraling agreements Changing position Gathering information Making the cake bigger Commitments
- 16. Formal approaches to dealing with conflict Arbitration Litigation Mediation Click to watch