SlideShare a Scribd company logo
4/3/2011
1
CHAPTER IV:
THEORY OF CUSTOMERS’
BEHAVIOURS
When consumers go to grocery stores to buy their chickens for Lunar New Year
dinner, they may be disappointed that the price of chicken is as high as it is.
At the same time, when farmers bring to market the chickens they have raised,
they wish the price of turkey were even higher.
These views are not surprising:
-Buyers always want to pay less,
-Sellers always want to get paid more. But is there a “right price” for chicken
from the standpoint of society as a whole?
I.Theory of Utility
1. Definitions
 Utility (U):
◦ Definition: utility is a measure of happiness or
satisfaction
◦ Characteristics:
 Personalized
 Vague
 Positive relationship with the price which consumer
is willing to pay
 Total utility (TU)
◦ Definition: the satisfaction consumer gains
while he consume total of a particular goods
or services
 Marginal utility (MU)
◦ Definition: the change in total utility brought
by an additional unit of goods consumed
4/3/2011
2
2.The law of Diminishing Marginal Utility
As a person increases consumption of a
product - while keeping consumption of
other products constant - there is a
decline in the marginal utility that
person derives from consuming each
additional unit of that product
3. The relationship between the law of
diminishing marginal utility and the demand
curve
 The demand curve for a good reflects
consumers’ willingness to pay for it.
 When the price of a good rises, consumers
are willing to pay for fewer units, so the
quantity demanded falls.
 We now look more deeply at the decisions
that lie behind the demand curve.
4/3/2011
3
-4
-2
0
2
4
6
8
10
1 2 3 4 5 6
MU Curve
4. Consumption Surplus (CS)
- Definition:
Consumer surplus is the difference
between the total amount that
consumers are willing and able to pay
for a good or service (indicated by the
demand curve) and the total amount that
they actually do pay (i.e. the market
price for the product).
Note: The level of consumer surplus at
equilibrium point is shown by the area under
the demand curve and above the ruling
market price as illustrated in the diagram
below:
4/3/2011
4
II.The theory of consumer’s choice
When you walk into a store, you are
confronted with thousands of goods that you
might buy.
Of course, because your financial resources
are limited, you cannot buy everything that
you want.
You, therefore, consider the prices of the
various goods being offered for sale and buy a
bundle of goods that, given your resources,
best suits your needs and desires
1. Consumer’s preference
a. Assumptions:
- Consumer can arrange, compare bundles
of goods
- Consumer prefers more to less
- The comparison can be transferred
A>B
B>C
 A>C
b. Indifference Curve (IC or U)
b. 1 Definition:
A curve that shows consumption bundles that
give the consumer the same level of
satisfaction
4/3/2011
5
b.2 Five properties of indifferent curves:
- IC has downward slope
- ICs cannot intersect
-Their slope gets steadily flatter to the right
4/3/2011
6
Moving between 2 points on IC will result
in: ∆U=0
 MUx∆X + MUy∆Y = 0
- Higher indifference curves are preferred to
lower ones
◦ Consumers usually prefer more of something
to less of it
◦ Higher indifference curves represent larger
quantities of goods than lower indifference
curves. Thus, the consumer prefers being on
higher indifference curves
4/3/2011
7
- Different kinds of IC represent different
preference
b.3 Special cases of IC
PERFECT SUBSTITUTES AND PERFECT
COMPLEMENTS.
- When two goods are easily substitutable,
such as Coca and Pessi, the indifference
curves are straight lines
- When two goods are strongly
complementary, such as left shoes and
right shoes, the indifference curves are
right angles
4/3/2011
8
22
2.The budget line
• Income and prices together
determine the combinations of
the goods that the consumer
can afford.
• The budget line separates the
affordable from the
unaffordable.
Consider a student with a
budget of 250,000VND to spend on
meals and films.
0
1
2
3
4
5
6
0 2 4 6 8 10 12
Meals
Films
A
B
C
D
E
F
G
Price of meals is 25,000 VND;
price of films is 50,000VND.
 Budget Line:
- Changes caused by income
4/3/2011
9
- Changes caused by price’s change
oChange in Px
oPx↑:BL turn in
oPx↓:BL turn out
26
III.The consumer’s choice
• The choice point is at C
• where the budget line is at
a tangent to an IC
• Points B and E are also
affordable but give lower
utility,being on a lower IC.
U3
Quantity of meals
U2
U2U1
U3
U1
BL
C
E
B
The point at which utility is maximised is found by bringing
together the indifference curves (U) and the budget line (BL)

More Related Content

DOC
Demand analysis
PPT
Theory consumer choice
PPTX
Consumer equilibrium and demand
PPTX
Chapter 4 Consumer Behavior
PPTX
Cardinal utility
PPT
5. consumer surplus
PDF
Effects on income changes of Consumer choices
PPT
Consumer choice by Dr. Tirimba Ibrahim
Demand analysis
Theory consumer choice
Consumer equilibrium and demand
Chapter 4 Consumer Behavior
Cardinal utility
5. consumer surplus
Effects on income changes of Consumer choices
Consumer choice by Dr. Tirimba Ibrahim

What's hot (17)

PPT
Theory of consumer behavior cardinal approach
PPT
Chapter 3 Consumer Behaviour
PPTX
Theory of Consumer Choice Lecture Notes (Economics)
PPTX
Utility maximization
PPTX
Thetheoryofconsumerbehaviour
PPTX
Theory of Consumer Behaviour Class 12 Economics
PPTX
consumer's surplus, economics.
PDF
indifference_curve
PPTX
Chapter 4 consumer behavior
PPTX
Producer and consumer goods
DOCX
Consumer Surplus
DOCX
The theory of consumer choice
PPT
cardinal and ordinal utility analysis.
PPT
Consumer theory
PPT
Consumer behaviour
PPTX
Consumer & Producer Surplus (Economics)
PDF
Theory of demand / supply, Price Elasticity, Indifference curves, Welfare ana...
Theory of consumer behavior cardinal approach
Chapter 3 Consumer Behaviour
Theory of Consumer Choice Lecture Notes (Economics)
Utility maximization
Thetheoryofconsumerbehaviour
Theory of Consumer Behaviour Class 12 Economics
consumer's surplus, economics.
indifference_curve
Chapter 4 consumer behavior
Producer and consumer goods
Consumer Surplus
The theory of consumer choice
cardinal and ordinal utility analysis.
Consumer theory
Consumer behaviour
Consumer & Producer Surplus (Economics)
Theory of demand / supply, Price Elasticity, Indifference curves, Welfare ana...
Ad

Viewers also liked (18)

PPTX
Koh kudi
PDF
El angel negro
PDF
Cuentos de zombies
PPTX
Las plantas se reproducen
PDF
Chapter vi
PPTX
PPTX
The fruity face - situation
PPTX
O Monte Aloia
PDF
Chapter iii for student
PDF
La Vara ©2015
PPTX
Albania
PDF
Chapter v
PDF
Del miedo y otras hierbas ©2016
PDF
บริการต่างๆบน Internet
PDF
บริการต่างๆบนอินเทอร์เน็ต
PPTX
Environmental Protection Act 1986
PPTX
Km ppt
PDF
POWER ELECTRONICS IEEE 2014-2015 PROJECTS
Koh kudi
El angel negro
Cuentos de zombies
Las plantas se reproducen
Chapter vi
The fruity face - situation
O Monte Aloia
Chapter iii for student
La Vara ©2015
Albania
Chapter v
Del miedo y otras hierbas ©2016
บริการต่างๆบน Internet
บริการต่างๆบนอินเทอร์เน็ต
Environmental Protection Act 1986
Km ppt
POWER ELECTRONICS IEEE 2014-2015 PROJECTS
Ad

Similar to Chapter iv for student (20)

PPT
Chap004managerial ecobomy labor resources.ppt
PPT
Consumer surplus
PPT
teori perilaku konsumen pada mikroekonomi
PPTX
Micro_Chapter 3. The Theory of consumer.pptx
PPTX
EABDM Slides for Indifference curve.pptx
DOCX
Consumer preference copy (2)
PPTX
Ayushi Agrawal .pptx
PPT
Consumer preference and choice(production theory)
PPTX
Ordinal Utility economics slide ppptx...
PDF
Lecture6_7.pdf
PDF
theory of consumer behavior in btech.pdf
PPT
ch03.ppt
PDF
LESSON_02_consumer-beh.pdf
PPTX
PDF
Microeconomics: Utility and Demand
PPTX
indifference curve analysis [Autosaved].pptx
PPTX
Consumer behaviour and anaylsis of demand
PPT
Theory of Consumer Behavior in managerial economics
PDF
Hsslive-4.Theory of Consumer-signed.pdf
PPT
Theory of consumer behavior
Chap004managerial ecobomy labor resources.ppt
Consumer surplus
teori perilaku konsumen pada mikroekonomi
Micro_Chapter 3. The Theory of consumer.pptx
EABDM Slides for Indifference curve.pptx
Consumer preference copy (2)
Ayushi Agrawal .pptx
Consumer preference and choice(production theory)
Ordinal Utility economics slide ppptx...
Lecture6_7.pdf
theory of consumer behavior in btech.pdf
ch03.ppt
LESSON_02_consumer-beh.pdf
Microeconomics: Utility and Demand
indifference curve analysis [Autosaved].pptx
Consumer behaviour and anaylsis of demand
Theory of Consumer Behavior in managerial economics
Hsslive-4.Theory of Consumer-signed.pdf
Theory of consumer behavior

Recently uploaded (20)

PDF
Digital Marketing & E-commerce Certificate Glossary.pdf.................
PPT
Lecture 3344;;,,(,(((((((((((((((((((((((
PPTX
Slide gioi thieu VietinBank Quy 2 - 2025
PDF
Nante Industrial Plug Factory: Engineering Quality for Modern Power Applications
PPTX
basic introduction to research chapter 1.pptx
PDF
THE COMPLETE GUIDE TO BUILDING PASSIVE INCOME ONLINE
PDF
TyAnn Osborn: A Visionary Leader Shaping Corporate Workforce Dynamics
PPTX
svnfcksanfskjcsnvvjknsnvsdscnsncxasxa saccacxsax
PDF
Solaris Resources Presentation - Corporate August 2025.pdf
PDF
Charisse Litchman: A Maverick Making Neurological Care More Accessible
PPTX
Board-Reporting-Package-by-Umbrex-5-23-23.pptx
PDF
Solara Labs: Empowering Health through Innovative Nutraceutical Solutions
PDF
NISM Series V-A MFD Workbook v December 2024.khhhjtgvwevoypdnew one must use ...
PDF
Booking.com The Global AI Sentiment Report 2025
PPTX
Slide gioi thieu VietinBank Quy 2 - 2025
PPTX
CTG - Business Update 2Q2025 & 6M2025.pptx
PDF
Cours de Système d'information about ERP.pdf
DOCX
Hand book of Entrepreneurship 4 Chapters.docx
PPTX
Sales & Distribution Management , LOGISTICS, Distribution, Sales Managers
PDF
Keppel_Proposed Divestment of M1 Limited
Digital Marketing & E-commerce Certificate Glossary.pdf.................
Lecture 3344;;,,(,(((((((((((((((((((((((
Slide gioi thieu VietinBank Quy 2 - 2025
Nante Industrial Plug Factory: Engineering Quality for Modern Power Applications
basic introduction to research chapter 1.pptx
THE COMPLETE GUIDE TO BUILDING PASSIVE INCOME ONLINE
TyAnn Osborn: A Visionary Leader Shaping Corporate Workforce Dynamics
svnfcksanfskjcsnvvjknsnvsdscnsncxasxa saccacxsax
Solaris Resources Presentation - Corporate August 2025.pdf
Charisse Litchman: A Maverick Making Neurological Care More Accessible
Board-Reporting-Package-by-Umbrex-5-23-23.pptx
Solara Labs: Empowering Health through Innovative Nutraceutical Solutions
NISM Series V-A MFD Workbook v December 2024.khhhjtgvwevoypdnew one must use ...
Booking.com The Global AI Sentiment Report 2025
Slide gioi thieu VietinBank Quy 2 - 2025
CTG - Business Update 2Q2025 & 6M2025.pptx
Cours de Système d'information about ERP.pdf
Hand book of Entrepreneurship 4 Chapters.docx
Sales & Distribution Management , LOGISTICS, Distribution, Sales Managers
Keppel_Proposed Divestment of M1 Limited

Chapter iv for student

  • 1. 4/3/2011 1 CHAPTER IV: THEORY OF CUSTOMERS’ BEHAVIOURS When consumers go to grocery stores to buy their chickens for Lunar New Year dinner, they may be disappointed that the price of chicken is as high as it is. At the same time, when farmers bring to market the chickens they have raised, they wish the price of turkey were even higher. These views are not surprising: -Buyers always want to pay less, -Sellers always want to get paid more. But is there a “right price” for chicken from the standpoint of society as a whole? I.Theory of Utility 1. Definitions  Utility (U): ◦ Definition: utility is a measure of happiness or satisfaction ◦ Characteristics:  Personalized  Vague  Positive relationship with the price which consumer is willing to pay  Total utility (TU) ◦ Definition: the satisfaction consumer gains while he consume total of a particular goods or services  Marginal utility (MU) ◦ Definition: the change in total utility brought by an additional unit of goods consumed
  • 2. 4/3/2011 2 2.The law of Diminishing Marginal Utility As a person increases consumption of a product - while keeping consumption of other products constant - there is a decline in the marginal utility that person derives from consuming each additional unit of that product 3. The relationship between the law of diminishing marginal utility and the demand curve  The demand curve for a good reflects consumers’ willingness to pay for it.  When the price of a good rises, consumers are willing to pay for fewer units, so the quantity demanded falls.  We now look more deeply at the decisions that lie behind the demand curve.
  • 3. 4/3/2011 3 -4 -2 0 2 4 6 8 10 1 2 3 4 5 6 MU Curve 4. Consumption Surplus (CS) - Definition: Consumer surplus is the difference between the total amount that consumers are willing and able to pay for a good or service (indicated by the demand curve) and the total amount that they actually do pay (i.e. the market price for the product). Note: The level of consumer surplus at equilibrium point is shown by the area under the demand curve and above the ruling market price as illustrated in the diagram below:
  • 4. 4/3/2011 4 II.The theory of consumer’s choice When you walk into a store, you are confronted with thousands of goods that you might buy. Of course, because your financial resources are limited, you cannot buy everything that you want. You, therefore, consider the prices of the various goods being offered for sale and buy a bundle of goods that, given your resources, best suits your needs and desires 1. Consumer’s preference a. Assumptions: - Consumer can arrange, compare bundles of goods - Consumer prefers more to less - The comparison can be transferred A>B B>C  A>C b. Indifference Curve (IC or U) b. 1 Definition: A curve that shows consumption bundles that give the consumer the same level of satisfaction
  • 5. 4/3/2011 5 b.2 Five properties of indifferent curves: - IC has downward slope - ICs cannot intersect -Their slope gets steadily flatter to the right
  • 6. 4/3/2011 6 Moving between 2 points on IC will result in: ∆U=0  MUx∆X + MUy∆Y = 0 - Higher indifference curves are preferred to lower ones ◦ Consumers usually prefer more of something to less of it ◦ Higher indifference curves represent larger quantities of goods than lower indifference curves. Thus, the consumer prefers being on higher indifference curves
  • 7. 4/3/2011 7 - Different kinds of IC represent different preference b.3 Special cases of IC PERFECT SUBSTITUTES AND PERFECT COMPLEMENTS. - When two goods are easily substitutable, such as Coca and Pessi, the indifference curves are straight lines - When two goods are strongly complementary, such as left shoes and right shoes, the indifference curves are right angles
  • 8. 4/3/2011 8 22 2.The budget line • Income and prices together determine the combinations of the goods that the consumer can afford. • The budget line separates the affordable from the unaffordable. Consider a student with a budget of 250,000VND to spend on meals and films. 0 1 2 3 4 5 6 0 2 4 6 8 10 12 Meals Films A B C D E F G Price of meals is 25,000 VND; price of films is 50,000VND.  Budget Line: - Changes caused by income
  • 9. 4/3/2011 9 - Changes caused by price’s change oChange in Px oPx↑:BL turn in oPx↓:BL turn out 26 III.The consumer’s choice • The choice point is at C • where the budget line is at a tangent to an IC • Points B and E are also affordable but give lower utility,being on a lower IC. U3 Quantity of meals U2 U2U1 U3 U1 BL C E B The point at which utility is maximised is found by bringing together the indifference curves (U) and the budget line (BL)