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- 2. Interesting Facts: • “80% of businesses already use or plan to use a chatbot by 2020.” Of this out of all the industries considered E- commerce industry is poised to benefit 90% by implementing chatbot applications. • According to Gartner, “By 2020 the average person will have more conversations with a Bot than with their Spouse.”
- 3. Ecommerce Chatbot Solutions • Chatbots interact with humans through natural language processing to provide intelligent replies. • They help automate routine conversations to provide improved customer service. • With the help of Artificial Intelligence and Machine Learning they can solve almost 80% initial queries without any human assistance.
- 4. Benefits of Ecommerce solutions • Instantaneous replies A chatbot for an Ecommerce platform can help reply immediately to customers. This prevents customer dissatisfaction owing to delayed service. • Cross-sell Integrating with product recommendation engines helps keep detailed track of inventory, customer preferences, and real-time data which helps to cross sell.
- 5. Benefits of Ecommerce solutions • Brand Engagement Helps to continually interact with buyers to give them details on stock arrival, exclusive offers and even provide an offer on the goods that are abandoned in the cart. • Shopping Cart Integration Detailed information on shipping, billing, offers, and more such Chatbot applications can handle complex queries which leads to seamless customer interaction and helps increase sales. • Reduce advertising costs Chatbots can actively engage in an interactive conversation with existing buyers, urging them to try new products and provide targeted offers.This acts as a form of retargeting advertising