Artromick Choosing And Implementing A Mobile Hospital Cart Solution
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This document summarizes a webinar about successful mobile computing project management. It discusses determining factors that correlate with successful versus unsuccessful mobile computing implementations. Key factors for success included defining an integrated cart solution, carefully scripting and measuring pilot programs, gaining vendor involvement, and establishing post-deployment support. The document also notes that classifying carts as fully integrated project-managed solutions versus drop-shipped interfaced carts can help assess implementation costs and success rates. The overall message is that closely managing trials, gaining vendor support, and having robust long-term maintenance are important for achieving high cart uptime percentages and a successful mobile computing deployment.
Artromick Choosing And Implementing A Mobile Hospital Cart Solution
- 1. Enterprise Essentials eLearning Series Successful Mobile Computing Project Management Thursday - September 17, 2009 2:00 pm Eastern / 11:00 am Pacific Finding a Clear Path to Successful Tom Burns Selection and Deployment of Your VP National Accounts Artromick Mobile Computing Enterprise. Todd Ross Marketing Director Artromick
- 2. Success in Mobile Computing Key Questions: Why does a mobile computer cart program or solution work so well at one facility, but fail at another facility? How do we determine successful mobile computing? What factors correlate to successful implementations versus unsuccessful? Enterprise Essentials eLearning Series October 20, 2009 © 2009 Artromick | Proprietary + Confidential 1
- 3. Success in Mobile Computing Review of past deployments cross referenced by products and services and reconciled them with field support reports. Looking for success defined as an average percentage of carts available over 6 months of deployment. Uptime percentage equals: total carts available total carts deployed Enterprise Essentials eLearning Series 10/20/2009 © 2009 Artromick | Proprietary + Confidential 2
- 4. Success in Mobile Computing There are commonalties in successful mobile computer cart deployments: Cart was defined and integrated Trial was scripted, managed, and measured Close supervision of a “live” pilot Staging and Class lab was pre-planned and organized Vendor co-ownership of deployment Prescribed Post-Deployment support plan Enterprise Essentials eLearning Series 10/20/2009 © 2009 Artromick | Proprietary + Confidential 3
- 5. Success in Mobile Computing Fully-Integrated Cart Solution Computing Options Vendor Accessories & Options Peripheral Devices Enterprise Essentials eLearning Series October 20, 2009 © 2009 Artromick | Proprietary + Confidential 4
- 6. Success in Mobile Computing Trial and Pilot were defined, measured and meaningful. This process mirrored the scripted point-of-care workflow process being adopted. Multi-disciplinary: Clinical Engineering IT Informatics Pharmacy Vendor assisted. Set goals to define what ‘success’ looks like. Enterprise Essentials eLearning Series October 20, 2009 © 2009 Artromick | Proprietary + Confidential 5
- 7. Success in Mobile Computing Project was well staged and class lab was established. Be sure vendor is aware of your timetable and the key drivers for staying on time. Enterprise Essentials eLearning Series October 20, 2009 © 2009 Artromick | Proprietary + Confidential 6
- 8. Success in Mobile Computing Project Deployment is co-owned. 1 Define who is responsible for what; and who 2 is going to be ‘where’, and ‘when’. Gain understanding and expertise from vendor. 3 Vendor IT Vendor Log. Hosp IT Hosp Clncl. 1 Sunday, August 02, 2009 1 A 1 Monday, August 03, 2009 2 1 1 Tuesday, August 04, 2009 B 2 2 3 Wednesday, August 05, 2009 3 4 2 Thursday, August 06, 2009 3 C 4 Friday, August 07, 2009 3 5 Saturday, August 08, 2009 4 6 2 Enterprise Essentials eLearning Series October 20, 2009 © 2009 Artromick | Proprietary + Confidential 7
- 9. Success in Mobile Computing Post Deployment support is rule-driven: Dedicated Technical Support Hospitals and healthcare run 24/7/365 Mobile computing cart solutions require 24/7 support Inquire on staff, response, and escalation plans Enterprise Essentials eLearning Series October 20, 2009 © 2009 Artromick | Proprietary + Confidential 8
- 10. Success in Mobile Computing Is 99.3% Uptime a practical achievement? Assessing the “costs” to reach that benchmark: What were our vendor costs to reach this level? Cart design and integration? Trial and piloting? Staging – offsite or onsite? Vendor and/or Internal Training? Deployment – What level of assistance? Field technical integration support? Additional Support, Preventative Maintenance, “Green” battery programs? Cost of Standard Warranty? Enterprise Essentials eLearning Series October 20, 2009 © 2009 Artromick | Proprietary + Confidential 9
- 11. Success in Mobile Computing Is 99.3% Uptime a practical achievement? The “Cost of Downtime” can be a tough to cost determine…here’s what we used as opportunity cost. According to Healthcare Informatics, a study of hospital downtime found that device downtime can be estimated at .52 cents per minute or $31.20 per hour Enterprise Essentials eLearning Series 10/20/2009 © 2009 Artromick | Proprietary + Confidential 10
- 12. Success in Mobile Computing Is 99.3% Uptime a practical achievement? Common attributes create two mobile computer cart classifications: Classification A Project managed integrated cart Classification B Drop shipped interfaced carts Enterprise Essentials eLearning Series October 20, 2009 © 2009 Artromick | Proprietary + Confidential 11
- 13. Success in Mobile Computing In summary, to optimize your opportunity for mobile computing cart deployment and adoption success, it is critical to: Clearly define an integrated cart solution Script, manage, and measure the trial Closely monitor the live pilot of carts Pre-plan cart staging and class lab Gain co-ownership of project from vendor Utilize prescribed post-deployment support plan Enterprise Essentials eLearning Series 10/20/2009 © 2009 Artromick | Proprietary + Confidential 12
- 14. Enterprise Essentials eLearning Series Successful Mobile Computing Project Management Thank you for joining us. You are now registered for the Garmin Nuvi GPS Package Drawing! Tom Burns - tburns@artromick.com Winner will be notified via Todd Ross - tross@artromick.com email by September 25, 2009. 800 848 6462 www.artromick.com © 2009 Artromick | Proprietary + Confidential