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Digital & Social Media in 2013
#CIMSummit @danielrowles
Introductions
Daniel Rowles
Digital Marketing Trainer, Author
and Consultant
Editor Digital Marketing Podcast
MD of TargetInternet.com
CIM Course Director
Mercedes, British
Council, L’Oreal, Ernst &
Young, Vodafone, Sony, DuPont
@danielrowles
Agenda
• Digital as Strategic Game
Changer
• Creating the Digital Organisation
• Managing the Digital
Organisation
• Future Thinking in Digital and
Social
Show of Hands
Twitter
Pinterest
Google+
Analytics
Snapchat
Digital in Perspective
• 16 years of video are uploaded to YouTube every
day
• 24% of website traffic is coming from mobile
devices
• Mobile accounts for about 11.5% of ecommerce
• 60% of businesses planning to more digital
activity do not have a digital strategy
• Over 500 Million Twitter accounts
• There are approximately 400 Million tweets a day.
• 24% of people have missed events while trying to
post about them on social media
#CIMSummit @danielrowles
Key Trends
Mobile and User Journey
Responsive Design
#CIMSummit @danielrowles
Smart Search = Stick to Providing
Value
#CIMSummit @danielrowles
Social Influence and Search
#CIMSummit @danielrowles
Great web content examplesContent Fundamentals
• Repeat and engaged audience is the key
#CIMSummit @danielrowles
Great web content examplesSocial Fundamentals
#CIMSummit @danielrowles
Custom
Dashboards
SEO
Email
Display
CRMPPC
Social
Media
Web
Analytics
Single Customer View
#CIMSummit @danielrowles
Volume Based Metrics
#CIMSummit @danielrowles
EdgeRank
#CIMSummit @danielrowles
Social Proof
#CIMSummit @danielrowles
Search Plus Your World
#CIMSummit @danielrowles
‘we can tell you that you’ll be
late for a meeting based on
your location, your calendar
and the local traffic
conditions.’
Privacy
#CIMSummit @danielrowles
Management Structure
http://mashable.com/2010/12/08/social-media-strategist/
Social Structure
Fragmented Centralised Hub & Spoke
#CIMSummit @danielrowles
Acquisition
SEO
PPC
Social Media
Display
Email
Conversion
Analytics
Analysis
Social Data
Usability
Testing
Retention
Email
Social Media
Content
Analytics Analysis and Social
#CIMSummit @danielrowles
#CIMSummit @danielrowles
#CIMSummit @danielrowles
The Future?
#CIMSummit @danielrowles
Conclusions
• Understand user journey
• Provide value
• Measure against
objectives
• Process
• Policy
• Culture
• Monitor, test and learn
Thank you
danielrowles@me.com
@danielrowles
www.targetinternet.com

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CIM Digital Summit Keynote Slides

Editor's Notes

  • #7: Digital is straightforwardChange Management isn’t and digital creates the need for change
  • #8: http://en.wikipedia.org/wiki/File:Boston_Globe_responsive_website.jpg
  • #11: BBC, lots of interaction but lots of budget and lots of journalists. Steve Pavlina – one guy writing articles and advertising on his site…(how to get up early) makes between $40,000 and $70,000 a month from his site…full time job for him.
  • #12: BBC, lots of interaction but lots of budget and lots of journalists. Steve Pavlina – one guy writing articles and advertising on his site…(how to get up early) makes between $40,000 and $70,000 a month from his site…full time job for him.